Call Centre Service - Per Seat Basis - Standard call center setup (On Prim); Offsite

Timeline

1. Published26 Sep 2026
   3:32 pm
2. Closes17 Oct 2026
   4:00 pm

Key figures

About this tender

• Call Centre Service - Per Seat Basis - Standard call center setup (On Prim); Offsite

Reference

GEM/2026/B/7987620

Bid type

Bid

Evaluation method

Total value wise evaluation

Packet type

Two Packet Bid

Reverse auction

Yes, H1-Highest Priced Bid Elimination

Total quantity

25

Portal

GeM

Created by

consachis

Documents required

• Experience Criteria
• Bidder Turnover
• Certificate (Requested in ATC)

Eligibility

Preferences & relaxations

• MSE purchase preference
• MSE relaxation
• Startup relaxation
• EMD exemption

Fees & money

EMD

₹5 L

Performance guarantee

5% for 38 months

Payment terms

issue of service delivery acceptance certificate (SDAC) and on-line submission of bills (This is in supersession of 10 days time as provided in clause 12 of GeM GTC)

Contract period

3 Year(s)

Important dates

Published

26 Sep 2026, 3:32 pm IST

Closes

17 Oct 2026, 4:00 pm IST

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