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Annual Maintenance Service - EPABX System

State Secretariat

Panchayat and Rural Development Department West Bengal › Panchayat And Rd Wb

Delivers to

North 24 Parganas, West Bengal

Overview

10 facts from the tender

Panchayat and Rural Development Department West Bengal published this services tender on GeM on 9 Oct 2026, for North 24 Parganas, West Bengal. No EMD is required. It closes on 29 Oct 2026, 3:00 pm IST. Bid number GEM/2026/B/8139589.

Timeline

  1. Published9 Oct 2026 · 3:56 pm

Bidding

Bid type
Bid
Evaluation method
Total value wise evaluation
Packet type
Two Packet Bid
Reverse auction
No
Total quantity
1

Buyer

Created by
Mousam.Mukherjee
Location
North 24 Parganas · West Bengal
Portal
GeM

Important dates

Published
9 Oct 2026, 3:56 pm IST
Closes
29 Oct 2026, 3:00 pm IST

Service scope & delivery

1 service · 1 delivery location

Item 1

Annual Maintenance Service - EPABX System

Quantity1
Delivery location

700106,Joint Administrative Building, HC 7, salt lake

Specifications & requirements · 14
Amc for
PABX System - EPABX (V2)
Brand/MAKE OF EPABX SYSTEM
Atos
Technology/Architecture of EPABX system
Hybrid ( Microprocessor based also supporting SIP extension )
Number Phone/end point (Analogue Extensions/FXS) (max)
NA
Number of Digital Phone (max)
64
Number of Junction/FXO line (max)
32
Number of SIP Phones (max)
NA
Number of SIP Trunks (max)
NA
OTHER ASSETS which are integral part of the EPABX system and covered under the scope of the AMC service
PRI- card
VINTAGE of the EPABX System
3 to 5 years
Frequency of Routine/Preventive Maintenance Service
quaterly
condition of Product ( AT THE TIME OF BIDING)
Under Warranty and functional; Under AMC and function; Functional;
Type of AMC
Comprehensive
Minimum Floor Price defined by Buyer
No

Tender documents

Documents you must submit

  • Experience Criteria
  • Certificate (Requested in ATC)
  • OEM Authorization Certificate

Eligibility

Experience

3 years

Experience & turnover exemptions

Micro & small enterprises (MSE)

Complete exemption
Exemption conditions

Yes | Complete

View PDF · p. 1

Exemptions depend on the evidence and conditions specified in the bid.

Preferences & relaxations

  • MSE purchase preference
  • EMD exemption

Check each criterion against the tender notice before you bid.

Commercial conditions

EMD
Not required
Performance guarantee
Not required
Offer validity
60 days
Contract period
1 Year(s)

Payment terms

Payments shall be made to the Seller within 45 days of issue of service delivery acceptance certificate (SDAC) and on-line submission of bills (This is in supersession of 10 days time as provided in clause 12 of GeM GTC)

View PDF · p. 2

Buyer requirements & conditions

Buyer-added conditions from the bid document.

OPTION CLAUSE 25% : The buyer can increase or decrease the contract quantity or contract duration up to 25 percent at the time of issue of the contract. However, once the contract is issued, the contract quantity or contract duration can only be increased up to 25 percent. Bidders are bound to accept the revised quantity or duration. For lumpsum-based service contracts, the buyer may increase the scope of work and contract value up to 25 percent with the consent of the service provider

Manufacturer Authorization:Wherever Authorised Distributors/service providers are submitting the bid, Authorisation Form /Certificate with OEM/Original Service Provider details such as name, designation, address, e-mail Id and Phone No. required to be furnished along with the bid

03

Service & Support

View PDF · p. 5

AVAILABILITY OF OFFICE OF SERVICE PROVIDER: An office of the Service Provider must be located in the state of Consignee. DOCUMENTARY EVIDENCE TO BE SUBMITTED.

04

Service & Support

View PDF · p. 5

Dedicated /toll Free Telephone No. for Service Support : BIDDER/OEM must have Dedicated/toll Free Telephone No. for Service Support.

05

Buyer Added Bid Specific ATC

View PDF · p. 5

Buyer Added text based ATC clauses

  • 1.Bidder should submit bid specific OEM Authorization.
  • 2.Bidder should have office in West Bengal. 3.1. Security Deposit: The successful Bidder shall have to furnish security deposit for an amount equal to 1 0 % of the contract value in the form of Bank Guarantee in favour of the Panchayats & Rural Development Department, Government of West Bengal, Joint Administrative Building (6th – 10th floor), Block HC-7, Secto r- III, Salt Lake, Kolkata – 700 106, West Bengal. .
06

Buyer Added Bid Specific ATC

View PDF · p. 5

Buyer uploaded ATC document Click here to view the file.

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