Cleaning, Sanitation And Disinfection Service - Outcome Based - Office/Commercial/Institutions/Residential; General Cleaning (Sweeping, Mopping, Dusting); Outdoor, Cleaning, Sanitation And Disinfecti…

OPTION CLAUSE 25% : The buyer can increase or decrease the contract quantity or contract duration up to 25 percent at the time of issue of the contract. However, once the contract is issued, the contract quantity or contract duration can only be increased up to 25 percent. Bidders are bound to accept the revised quantity or duration. For lumpsum-based service contracts, the buyer may increase the scope of work and contract value up to 25 percent with the consent of the service provider

• 1.The Seller shall not assign the Contract in whole or part without obtaining the prior written consent of buyer.
• 2.The Seller shall not sub-contract the Contract in whole or part to any entity without obtaining the prior written consent of buyer.
• 3.The Seller shall, notwithstanding the consent and assignment/sub-contract, remain jointly and severally liable and responsible to buyer together with the assignee/ sub-contractor, for and in respect of the due performance of the Contract and the Sellers obligations there under.

Bidder's offer is liable to be rejected if they don't upload any of the certificates / documents sought in the Bid document, ATC and Corrigendum if any.

Bidders can also submit the EMD with Account Payee Demand Draft in favour of CONTAINER CORPORATION OF INDIA LTD. payable at NEW DELHI . Bidder has to upload scanned copy / proof of the DD along with bid and has to ensure delivery of hardcopy to the Buyer within 5 days of Bid End date / Bid Opening date.

Bidders can also submit the EMD with Payment online through RTGS / internet banking in Beneficiary name CONTAINER CORPORATION OF INDIA LTD. Account No. 921020041208821 IFSC Code UTIB0000007 Bank Name AXIS BANK LIMITED Branch address AXIS BANK LTD., STATESMAN HOUSE, 148, BARAKHAMBA ROAD, NEW DELHI-110001 . Bidder to indicate bid number and name of bidding entity in the transaction details field at the time of on- line transfer. Bidder has to upload scanned copy / proof of the Online Payment Transfer along with bid.

Successful Bidder can submit the Performance Security in the form of Account Payee Demand Draft also (besides PBG which is allowed as per GeM GTC). DD should be made in favour of CONTAINER CORPORATION OF INDIA LTD. payable at NEW DELHI . After award of contract, Successful Bidder can upload scanned copy of the DD in place of PBG and has to ensure delivery of hard copy to the original DD to the Buyer within 15 days of award of contract.

PAYMENT OF SALARIES AND WAGES: Service Provider is required to pay Salaries / wages of contracted staff deployed at buyer location first i.e. on their own and then claim payment from Buyer alongwith all statutory documents like, PF, ESIC etc. as well as the bank statement of payment done to staff.

• 8.Past Project Experience Proof for Past Experience and Project Experience clause: For fulfilling the experience criteria any one of the following documents may be considered as valid proof for meeting the experience criteria:a. Contract copy along with Invoice(s) with self-certification by the bidder that service/supplies against the invoices have been executed.b. Execution certificate by client with contract value.c. Any other document in support of contract execution like Third Party Inspection release note, etc.Proof for Past Experience and Project Experience clause: For fulfilling the experience criteria any one of the following documents may be considered as valid proof for meeting the experience criteria:a. Contract copy along with Invoice(s) with self-certification by the bidder that service/supplies against the invoices have been executed.b. Execution certificate by client with contract value.c. Any other document in support of contract execution like Third Party Inspection release note, etc.

Buyer Added text based ATC clauses

• 1.The bidder has to use his own experience and judgment to consider all the required resources and the of fer must be submitted accordingly. The bidders are advised to visit the location CONCOR, Multi Modal Logi stics Park, Village- Tilpata, Dadri, Gautam Buddh Nagar (Uttar Pradesh) and go through the attached scope of work before submitting the bid.
• 2.Eligibility Criteria:
• (i)Proof of EMD submission/EMD relaxation document as per respective GeM guidelines.
• (ii)EXPERIENCE:
• a)Years of Past Experience required: The bidder must have experience for 3 years (ending month of March prior to the bid opening i.e. F Y 2023-24, FY 2024-25 & FY 2025-26) of providing similar type of services (i.e. Mechanised Cleanin g & Sanitation work) to any Central / State Govt Organization / PSU. Copies of relevant contracts / orders to be uploaded along with bid in support of having provided services during each of the Fina ncial Year.
• b)Past Experience of Similar Services: The bidder must have successfully executed/completed similar Services over the last three years ( ending month of March prior to the bid opening) i.e. FY 2023-24, FY 2024-25 and FY 2025-26 and t he current financial year (2026-27) up to the date of tender submission, to any Central / State Gov t Organization / PSU: -
• I)Three similar completed services (i.e. Mechanised Cleaning & Sanitation work) costing n ot less than the amount equal to 40% (forty percent) of the estimated bid value or II) Two similar completed services (i.e. Mechanised Cleaning & Sanitation work) costing not less than the amount equal to 50% (fifty percent) of the estimated bid value or III) One similar completed service (i.e. Mechanised Cleaning & Sanitation work) costing not less than the amount equal to 80% (eighty percent) of the estimated bid value. The tenderer should have direct experience i.e. should have undertaken the similar type of works directly and not through any other contractor. The experience submitted as a second contractor wi ll not be accepted. Proof of completion of such work experience to be submitted by tenderer either as per condition given in ATC under Past Project Experience heading or in the following format: (On the letter head of the company issuing the certificate) “This is to certify that M/s.__________ have worked as our contractor for the work of (name of the rel ated work) during the period ________ for a monthly billing of Rs. _______ and their performance was satisfactory”. Signature Date Name Designation of signing authority Seal of the company (Work experience certificate from private individuals shall not be considered. The work experience certificate should be signed by an official authorized to issue such certificate).
• (iii)FINANCIAL CREDIBILITY The minimum average annual financial turnover of the bidder during the last three years, ending o n 31st March of the previous financial year i.e. FY 2023-24, FY 2024-25 & FY 2025-26, should be as per bid document. Documentary evidence in the form of certified Audited Balance Sheets of releva nt periods or a certificate from the Chartered Accountant/Cost Accountant indicating the turnover d etails for the relevant period shall be uploaded with the bid. In case the date of constitution / incor poration of the bidder is less than 3-year-old, the average turnover in respect of the completed fina ncial years after the date of constitution shall be taken into account for this criteria. However, unaudited reports certified by chartered accountant/Chartered Accountant’s Certificate f or the F.Y. 2025-26 shall be accepted.
• (iv)EQUIPMENT REQUIREMENT: - 2 (Two) nos. of Ride on with swept collection bucket and shovel bucket type machine equipment a re required at MMLP Dadri and additional machine can be asked from contractor if required. Vintag e of equipment should not be more than 10 years old from the date of tender opening. Machines may be owned/hired/leased. The contractor should provide 02 (Two) nos. of Ride on with swept collection b ucket and shovel bucket type machine which should have sweeping and scrub bing attachments to sweep and scarify the dirty floor/yard area. The machine s hould be capable of clearing a minimum area 10,000 sq. meters per hour. Note: The contractor should submit specification/certification from ma nufacturer of the equipment in support of the capacity of machine dur ing technical bid. In case of owned machine, proof of ownership should be submitted and in case of hirin g of equipment, the tenderer is required to submit a consent letter from owners of the hired equipment as per Annexure–IV of Scope of Work document, along with proof of o wnership.
• (v)If the existing Contractor of CONCOR has submitted the tender for the same activity in the same facility, the existing contractor’s bid should necessarily be accompanied by a satisfactory performance report from the same terminal.
• (vi)In case the bidder is working at any or one of CONCOR terminals in the same Area, his bid should ne cessarily be accompanied by a satisfactory performance report from that/those terminal/s. In case, his bid is not accompanied with the above-mentioned satisfactory performance report, it will not be consid ered.
• (vii)Integrity Pact duly signed as per Annexure-V of Scope of Work document.
• 3.Area mentioned may increase or decrease during the currency of the contract.
• 4.Shramik Kalyan Portal Clause: Contractor is to abide by the provisions of Payment of Wages Act & Mi nimum Wages Act in terms of clause 54 and 55 of Indian Railways General Condition of Contract. In order t o ensure the same, an application has been developed and hosted on website ‘www.shramikkalyan.indi anrailways.gov.in’. Contractor shall register his firm/company etc. and upload requisite details of labour and their payment in this portal. These details shall be available in public domain. The Registration/updati on of Portal shall be done as under:-
• (i)Contractor shall apply for onetime registration of his company/firm etc. in the Shramikkalyan portal with requisite details subsequent to issue of Letter of Acceptance (LOI). Authorised representative of C ONCOR shall approve the contractor’s registration on the portal within 7 days of receipt of such request.
• (ii)Contractor once approved by any authorised representative of CONCOR, can create password with lo gin ID (PAN No.) for subsequent use of portal for all LoAs issued in his favor.
• (iii)The contractor once registered on the portal, shall provide details of his Letter Of Acceptances (LOA ), Contract Agreements on shramikkalyan portal within 15 days of issue of any LOA for approval of auth orised representative of CONCOR. The Authorised representative of CONCOR shall update (if required) and approve the details of LOA filled by contractor within 7 days of receipt of such request.
• (iv)After approval of LOA by the authorised representative of CONCOR, contractor shall fill the salient d etails of contract labours engaged in the contract and ensure updating of each wage payment to them on Shramikkalyan portal on monthly basis.
• (v)It shall be mandatory upon the contractor to ensure correct and prompt uploading of all salient detai ls of engaged contractual labour and payments made thereof after each wage period.
• (vi)While processing payment of any “On Account Billl” or “Final Bill” or “release of the wage period in Railway’s Shramikkalyan portal at ‘www.shramikkalyan.indianrailways.gov.in’ till_______ Month__ ____Year.
• 5.For Micro and Small Enterprises (MSEs):
• (i)MSEs who are interested in availing the benefits will enclose with their offer the proof of their being MSE registered (for tendered item) with any of the agencies mentioned in the notification of Ministry of MSME.
• (ii)The MSEs should submit Udyam Registration Certificate along with the Bid and registration certificate should be valid at the time of opening of Bid.
• (iii)Eligible MSEs are exempted from cost of tender document (where applicable) and Earnest Money D eposit (EMD).
• (iv)Failing to fulfil the conditions as per (a) and/or (b) above, such offers will not be liable for consideration of MSE benefits and shall be liable for rejection.
• (v)“CONCOR is registered with TReDS Platform of RXIL (Receivables Exchange of India Ltd.) having Buyer registration Number “CO0000642”. The URL for RXIL Platform is “https://www.rxil.in”. MSE suppliers/vendors are required to register themselves on RXIL Platform for availing the facility of bill discounting on TReDS portal. The URL for onboarding is “https://onboarding.rxil.in/customerapp/home”.
• (vi)MSE Vendor will bear all costs relating to availing the facility of discounting on TReDS platform including but not limited to Registration charges, Transaction charges for financing, Discounting Charges, Interest on financing, or any other charges known by any name shall be borne by MSE Vendor.
• (vii)MSE Vendor hereby agrees to indemnify, hold harmless and keep CONCOR and its affiliates, Directors, officers, representatives, agents and employees indemnified, from any and all damages, losses, claims and liabilities (including legal costs) which may arise from Sellers submission, posting or display, participation, in any manner, on the TReDS Platform or from the use of Services or from the Buyer’s breach of any of the terms and conditions of the Usage Terms or of this Agreement and any Applicable Law on a full indemnity basis.
• (viii)CONCOR shall not be liable for any special, indirect, punitive, incidental or consequential damages or any damages whatsoever (including but not limited to damages for loss of profits or savings, busines s interruption, loss of information), whether in contract, tort, equity or otherwise or any other damages resulting from using TReDS platform for discounting their (MSE Vendor’s) invoices.
• 6.Time limit for submission of bills:
• (i)The contractor shall make a claim for the services rendered under this contract to CONCOR within Fo ur months of such service. If he does not prefer claim within the said period he shall be deemed to have waived his right in the respect thereof and shall not be entitled to any payment on account thereof. Ne vertheless, the Accepting Authority on written request can waive off this limitation and allow late submi ssion of bills if the reasons for delay are found convincing and reasonable.
• (ii)No claim in respect of under payment to the contractor shall be considered valid or entertained unle ss a claim in writing is made thereof within (4) four months from the date on which payment of the origi nal claim thereto was made. Any claim for such under payment not received within stipulated four mont hs period, shall be liable to be summarily rejected by CONCOR. Nevertheless, the Accepting Authority o n written request can waive off this limitation and allow late submission of bills if the reasons for delay are found convincing and reasonable.
• (iii)However, in case of any specific issue over which the contractor had not billed for any particular act ivity, the same can be allowed for payment, subject to the prior approval of Tender Accepting Authority, notwithstanding what has been laid down in the Clause on Payment. The decision of the Tender Accepti ng Authority shall be final and binding on the contractor.
• 7.Unsatisfactory Performance, Penalty and Consequences Thereof: CONCOR shall impose penalty upto Rs.5000/- per instance in case of non-complian ce of instruction/work under this contract as stipulated in the tender.
• i)The contractor shall at all times ensure that his performance is satisfactory, failing which CONCOR sh all be at the liberty to get the affected work done by another agency, at the risk and cost of the contrac tor. In such cases, CONCOR shall be at liberty to carry on the work under this agreement through any o ther agency directly for the work and all expenses incurred on this account shall be at the sole risk and responsibility of the contractor and shall be recovered from any money due to him or from his security deposit. ii) The certificate of the CONCOR official in-charge as to the sum payable to the contractor, if the work i n question had been carried out by him under terms of the contract, shall be final and binding on the co ntractor. iii) If the extra expenditure incurred is more than the performance Security Deposit proposed to be forfeited, the expenditure over and in excess of the security deposit may be recovered by deducting th e said amount from any pending bills of the contractor under this or any other of his contract with CON COR anywhere in India or otherwise. The contractor shall have no claim whatsoever against CONCOR in consequence of the termination of contract as stated above.
• 8.Termination of contract
• i)In the event of repeated instances of unsatisfactory service or any failure at any time on the part of th e contractor to comply with the terms and provisions of this contract to the satisfaction of CONCOR (wh o shall be the sole judge and whose decision shall be final), it shall be open to CONCOR to terminate thi s contract by giving not less than (7) seven days’ notice in writing to that effect and if the contractor, d oes not make good his default within the notice period, CONCOR shall be entitled to terminate the contr act as a whole or in part. ii) In the event of such termination of the contract, CONCOR shall be entitled to forfeit the security depo sit as it may consider fit. iii) If the extra expenditure incurred by CONCOR on account of unsatisfactory performance of the contra ctor as mentioned in paragraphs above is more than the Security Deposit proposed to be forfeited, the expenditure over and in excess of the Security Deposit may be recovered by deducting the said amoun t from pending bills of the contractor under this tender or from money due to the contractor by CONCO R under this or any other contract or otherwise. The contractor shall have no claim whatsoever against CONCOR, in consequence on such recoveries or termination of the contract, as stated above. iv) The certificate of CONCOR Official Incharge of the terminal, as to the sum payable to the new agency , if the work in question had been carried out by him under the terms of contract, shall be final and bind ing on the contractor.
• v)If at any time the contractor becomes insolvent or files an application for insolvency or any creditor o f his moves the court for adjudicating him as an insolvent or, if he is convicted by any court of law, CON COR will have the absolute option of terminating the contract forthwith and he shall have no right for da mages or compensations on this account. vi) In the contract which has been rescinded as a whole, the Security Deposit already with CONCOR und er the contract shall be encashed/forfeited and the Performance/Bank Guarantee already submitted for the contract shall be encashed. The balance work shall be got done independently without risk & cost o f the failed Contractor. The failed Contractor shall be debarred from participating in the tender for exec uting the balance work and in future tenders.
• 9.Resolution of Disputes: 10.1 All disputes and differences arising out of or in connection with this agreemen t shall be subject to the exclusive jurisdiction of the courts at Delhi, India. The parti es hereby irrevocably submit such jurisdiction and waive any objection to the venu e or forum. 10.2 This agreement shall be governed by and construed in accordance with the la ws of the Republic of India. 10.3 No payment of interest shall be made for disputed amounts/claims till the fina l determination of disputes/claims and payment thereof pursuant to the resolution. 10.4 Subject to any directions of the Officer-in-Charge, Work under the contract s hall continue during the pendency of proceedings. The competent court may also c onsider and decide whether or not such work should continue during the pendency of proceedings, if required. Payments otherwise due and payable by CONCOR shall not be withheld solely on account of such proceedings, unless otherwise directed b y the court.
• 10.Payment Against Additional or Extra or Substituted Services. Contractor shall have to perform all the services provided for in this contract and shall be paid at the ra tes quoted by him and accepted by CONCOR, subject to the terms and conditions of this contract. The c ontractor shall also provide any additional services not specifically provided for in this contract for whic h the remuneration shall be payable at the rates as may be settled by mutual negotiations. The rates f or any new items of work or substitution of existing items by a modified item would be derived in the m anner given below:
• i)As far as possible, the rates of a new item of work or part of work would be derived from the existing r ate schedule and would be acceptable to the contractor. ii) If on any account it is not possible to derive the rates from the existing rate schedule, then the rate p revailing at a similar facility (Container Terminal) nearby would be applicable. iii) If no such rates are available even in the nearby facility, then market rates would be ascertained an d paid for by CONCOR and accepted by the contractor. iv) The decision of Tender Accepting Authority (TAA), CONCOR with respect to the rates for extra / additi onal / substituted items of work will be final and binding.
• 11.Rate Escalation/De-Escalation:- The contracted rates shall remain operative throughout the contract period except for variation in minimu m wages for unskilled category of workers as notified by Central Govt. or State Govt. whichever is higher, i n which terminal is located. CONCOR on contractor’s request will increase at six monthly frequency @ 0.3 % for every 1% increase or decrease in minimum wages due to any government notification etc. duly supp orted by documentary evidence. However, in case of decrease in base minimum wages, CONCOR will be fr ee to revise (decrease) the rates on its own as per the guidelines, which again will be at six months interva l only. First rate revision would be done only after (6) six months of commencement of contract, w.e.f. 1st of the month following completion of (6) six months of commencement of contract. Subsequent rate revisions wo uld be after six months interval thereafter. The rate revision would be regulated by the following formula: For 1st rate revision:- % increase in contract rates = (P1– PB) / PB x 100 x 30/100 Where; P1 = Minimum wages on 1st of the month following completion of initial five months of contract (as applic able in city of contract); and PB = Minimum wages on the last date of submission of Tender (in the city of contract). For subsequent six-monthly rate revisions % increase in contract rates = (PN– PN-1) / PN-1 x 100 x 30/100 Where; PN = Minimum wages on 1st day of the previous month of the due date of nth escalation (as applicable in c ity of contract); and PN-1 = Minimum wages on 1st day of the previous month of (n-1) the escalation (as applicable in the city o f contract). The revision on the basis of above principle will remain valid for the original period of contract, as per prov isions of the contract. Illustration: Suppose the Minimum wages on the date of submission of the tender mentioned above was Rs.4382 per m onth and it is Rs.4401 per month on 1st October, 2026. According to the formula, % age increase in contra ct rates will be as under: For 1st rate revision (w.e.f. 01.11.2026) = (P1– PB) / PB x 100 x 30/100 (4401 – 4382)/ 4382 *100 *30 /100 = 0.13% i.e. an increase of 0.13% in the originally accepted contract rates on which rate revision is specifically provided for in the contract. Note: For the purpose of change, the Minimum wages as prevalent as on 1st of the previous month would be considered, e.g. if the escalation is due on 1st November, 2026 the minimum wages as prevalent as on 1st October 2026 would be considered, and so on.)
• 12.Service during post contract period It will be obligatory on the part of contractor to continue to work on the same rates , terms and conditions prevailing on the last date of the contract even beyond cont ract period for (4) four months or till alternate arrangements are made, whichever is earlier.
• 13.In case of multiple L-1 bidders after price match option among Non-MSE and MSE bidders, CONCOR reserves the right to award the contract to any L-1 bidder and othe r bidder(s) will not have any objections whatsoever.
• 14.Exemption for Prior Turnover to Start-Ups: Minimum Average Annual Turno ver of the Start Ups bidder required in last three F.Y. (after exemption of 5%) is Rs.67 .45 Lakh per year.
• 15.Security Deposit:
• (i)The successful tenderer will be required to furnish a security deposit of 5% of the total awarded valu e of contract towards successful performance under this contract within fifteen (15) days from the date of award of contract.
• (ii)Tender Accepting Authority may extend the time for submission of Security Deposit by 10 days, on the request of the Contractor, or in the interest of CONCOR, if there are sufficient reasons for doing so. Howeve r, if the contractor fails to submit the requisite Security Deposit within the stipulated period including the e xtended time, Tender Accepting Authority can condone the delay.
• (iii)The security deposit may be submitted either in the form of BG issued by a Scheduled bank located in India or in the forms as per GeM provisions.
• (iv)The security deposit shall, subject to any deductions that may be made there from, be returned to t he contractor within four calendar months after termination or discharge of the contract and on issuanc e of "No Dues Certificate" by the Terminal-In-Charge. However even if there is any delay, no interest shall be allowed or paid on the security deposit.
• 16.If the tenderer deliberately gives wrong information or suppresses/conceals any information/facts in hi s tender to make his bid favorable for acceptance of his tender or creates circumstance for the acceptance of his tender fraudulently, then CONCOR reserves the right to reject such tender at any stage of execution without any financial liability. Any loss suffered by CONCOR on this account will be recovered from the con tractor. This will be done without prejudice to CONCOR’s right to seek any other remedy under law.
• 17.JOINT PROCEDURE ORDER: Terminal Incharge/MMLP Dadri and contractor will draw a joint procedur e order for implementation of this contract in which the system of documentation, scheduling of work will be decided upon.
• 18.Interpretation of the Clause Doubts, if any, about the interpretation of any of the clauses in this tender, meanings of words, terms, specifications, operations or instructions, or as to the quality of work manship or performance shall be referred to the Tender Accepting Authority (TAA) of CONCOR, whose decision in the matter shall be final. Similarly, any difficulty in impl ementing the contract can be resolved by referring the matter to the Tender Accepti ng Authority, who can amend the CONCOR’s condition/clause of contract, if required. .