Software Support Services 2.0 - Cloud AI; Application Software; Proac… – GEM/2026/B/8162450

Overview

10 facts from the tender

Ministry of Defence published this services tender on GeM on 14 Oct 2026, for Jorhat, Assam. The estimated value is ₹5,000 and no EMD is required. It closes on 24 Oct 2026, 7:00 pm IST. Bid number GEM/2026/B/8162450.

Timeline

Published14 Oct 2026 · 6:14 pm
Closesin 8d 1h24 Oct 2026 · 7:00 pm

Bidding

Bid type: Bid
Evaluation method: Total value wise evaluation
Packet type: Two Packet Bid
Reverse auction: No
Total quantity: 3

Buyer

Created by: HANU0302
Location: Jorhat · Assam
Portal: GeM

Important dates

Published: 14 Oct 2026, 6:14 pm IST
Closes: 24 Oct 2026, 7:00 pm IST

Service scope & delivery

1 service · Address masked by GeM

Item 1

Software Support Services 2.0 - Cloud AI; Application Software; Proactive Services; Ongoing Support; OEM Approved Service Provider

Quantity3

Delivery location

***********Jorhat

GeM masks the full address in this document.

Specifications & requirements · 6

OEM of Products for which Software Support Service Required: Cloud AI
Type of Product for which Software Support Service is Required: Application Software
Type of Support Service Required: Proactive Services
Scope of work: Ongoing Support
Support Required from: OEM approved service provider
Minimum Floor Price defined by Buyer: No

View PDF · p. 4

Tender documents

Bid files and supporting documents, linked directly from GeM.

Bid documentOpen
Full bid details and conditions

Policy & contract references

Documents you must submit

Experience Criteria
Bidder Turnover

Eligibility

Experience

1 year

Experience & turnover exemptions

Micro & small enterprises (MSE)

Complete exemption

Exemption conditions

Yes | Complete

View PDF · p. 1

Startups

Complete exemption

Exemption conditions

Yes | Complete

View PDF · p. 1

Exemptions depend on the evidence and conditions specified in the bid.

Preferences & relaxations

MSE purchase preference
EMD exemption

Check each criterion against the tender notice before you bid.

Commercial conditions

EMD: Not required
Performance guarantee: Not required
Offer validity: 30 days
Contract period: 7 Day(s)

Buyer requirements & conditions

Buyer-added conditions from the bid document.

01

Generic

View PDF · p. 4

OPTION CLAUSE 50% : The buyer can increase or decrease the contract quantity or contract duration up to 50 percent at the time of issue of the contract. However, once the contract is issued, the contract quantity or contract duration can only be increased up to 50 percent. Bidders are bound to accept the revised quantity or duration. For lumpsum-based service contracts, the buyer may increase the scope of work and contract value up to 50 percent with the consent of the service provider

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