Customized AMC/CMC For Pre-owned Products - IT PRODUCTS & ITS PERIPHE… – GEM/2026/R/747475

Overview

11 facts from the tender

Urban Development and Town and Country Planning Department West Bengal published this services tender on GeM on 7 Oct 2026, for North 24 Parganas, West Bengal. The EMD is ₹37,000. It closed on 8 Oct 2026, 3:00 pm IST. Bid number GEM/2026/R/747475.

From the bid document

TimelineBid → reverse auction

Bid published7 Sep 2026
Bid closed17 Sep 2026 · 5:00 pm
RA issued6 Oct 2026
RA started7 Oct 2026 · 3:00 pm
RA ended8 Oct 2026 · 3:00 pm

Parent bid GEM/2026/B/8006118Bid document

Bidding

Bid type: Reverse auction
Evaluation method: Total value wise evaluation
Packet type: Two Packet Bid
Reverse auction: Yes, H1-Highest Priced Bid Elimination
Auction for bid: GEM/2026/B/8006118
Total quantity: 1

Buyer

Created by: ae2.slrdc-wb
Location: North 24 Parganas · West Bengal
Portal: GeM

Important dates

Published: 7 Oct 2026, 3:00 pm IST
Closed: 8 Oct 2026, 3:00 pm IST

Bid & reverse auction

This reverse auction is the price round of bid GEM/2026/B/8006118. GeM's auction document lists only the auction, so the items, delivery, eligibility and buyer terms below come from the bid document and are marked From the bid document.

Bid document (PDF) Reverse auction document (PDF)

Items & delivery

From the bid document

1 item · 1 delivery location

Item 1

Customized AMC/CMC For Pre-owned Products - IT PRODUCTS & ITS PERIPHERALS; NA; Comprehensive Maintenance Contract (CMC); REGULARLY; Yes

Quantity1

Delivery location

700091,1st Floor, Nirman Bhawan, near Bikash Bhawan, Salt Lake, Bidhan Nagar

Wage & allowance components

Number of months within the contract period for which service is required : 12

Specifications & requirements · 6

Product category: IT PRODUCTS & ITS PERIPHERALS
Product Brand: NA
Type of service: Comprehensive Maintenance Contract (CMC)
Preventive Maintenance Frequency: REGULARLY
Manpower Required: Yes
Minimum Floor Price defined by Buyer: No

View PDF · p. 4

Tender documents

Bid files and supporting documents, linked directly from GeM.

Reverse auction documentOpen
Auction dates, extension rule and offer validity
Bid documentOpen
Items, delivery, eligibility and buyer terms: the auction runs on these
Item Rate BOQ of Work -Open
From the bid document
Please provide list of spares/parts/replacement for AMC servicesOpen
From the bid document
Scope of WorkOpen
From the bid document
Special Terms and Conditions/Penalty/Payment Terms pertaining to the Bid/ContractOpen
From the bid document
Geographic Presence In States. Also specify the documents to be uploaded by Service Provider in Compliance of this condition.Open
From the bid document
Details of manpower requirement for CMC serviceOpen
From the bid document
Minimum Years (Up To 5 Years) Of Experience in Related Field.Also specify the documents to be uploaded by Service Provider in Compliance of this condition.Open
From the bid document
The Bidder should have adequate skilled technical human resource to meet the work load.Also specify the documents to be uploaded by Service Provider in Compliance of this condition.Open
From the bid document
The Bidder should be able to provide for a centralized call center of capacity adequate to meet the complaints from the number of facilities as expressed in the contract agreement.Also specify the documents to be uploaded by Service Provider in Compliance of this condition.Open
From the bid document
The bidder should have at least Y years of experience of (till the date of bidding) maintaining Similar Equipment (Name) at a minimum of X organization.Also specify the documents to be uploaded by Service Provider in Compliance of this condition.Open
From the bid document
Product/Equipment DetailsOpen
From the bid document
Financial Breakup RequiredOpen
From the bid document
Buyer uploaded ATC documentOpen
From the bid document

Policy & contract references

General terms and conditionsOpen
From the reverse auction
General terms and conditionsOpen
From the bid document
Service level agreementOpen
From the bid document

Documents you must submit

Experience Criteria
Bidder Turnover
Certificate (Requested in ATC)
Additional Doc 1 (Requested in ATC)
Additional Doc 2 (Requested in ATC)
Additional Doc 3 (Requested in ATC)

Show all 7

Additional Doc 4 (Requested in ATC)

Eligibility

From the bid and reverse-auction documents

Experience

3 years

Min. turnover

₹30 L

a year, 3-year average

Experience & turnover exemptions

Micro & small enterprises (MSE)

No exemption

From the reverse auction

Exemption conditions

No

View PDF · p. 1

Startups

No exemption

From the reverse auction

Exemption conditions

No

View PDF · p. 1

Exemptions depend on the evidence and conditions specified in the bid.

Preferences & relaxations

From the bid document

MSE purchase preference: no
EMD exemption: no

Check each criterion against the tender notice before you bid.

Commercial conditions

From the bid and reverse-auction documents

EMD: ₹37,000
Performance guarantee: Not required
Offer validity: 60 days
Contract period: 1 Year(s)

Payment terms

From the bid document

Payments shall be made to the Seller within 45 days of issue of service delivery acceptance certificate (SDAC) and on-line submission of bills (This is in supersession of 10 days time as provided in clause 12 of GeM GTC)

View PDF · p. 2

Reverse auction extension

From the reverse auction

If any seller submits the offer price during last 15 minutes of RA end time, then RA will be automatically extended for next 15 minutes from the last participation time. There is no limit on such RA extension cycle.

View PDF · p. 1

Buyer requirements & conditions

Buyer-added conditions from the bid and the reverse-auction documents.

From the bid document

01

Generic

View PDF · p. 5

OPTION CLAUSE 25% : The buyer can increase or decrease the contract quantity or contract duration up to 25 percent at the time of issue of the contract. However, once the contract is issued, the contract quantity or contract duration can only be increased up to 25 percent. Bidders are bound to accept the revised quantity or duration. For lumpsum-based service contracts, the buyer may increase the scope of work and contract value up to 25 percent with the consent of the service provider

02

Buyer Added Bid Specific ATC

View PDF · p. 5

Buyer uploaded ATC document Click here to view the file.

From the reverse auction

Reverse auction — offer validity

View PDF · p. 1

Participation by the bidder in RA process would be considered as their consent for extension in offer validity by 30 days by the date of RA initiation.

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