Comprehensive Annual maintenance Contract of Efftronics make Datalogger system installed at various stations of blue line and yellow line of Metro Railway, Kolkata and FEPs, Servers & CMU installed a…

• This option of taking payment through LC arrangement has to be exercised in IREPS (Indian Railway Electronic Procurement System - the e-application on which tenders are called by Railways) by the tenderer at the time of bidding itself, and the tenderer shall affirm having read over and agreed to the terms and conditions of the LC option.

  Document optional

• Please enter the percentage of local content in the material being offered. Please enter 0 for fully imported items, and 100 for fully indigenous items. The definition and calculation of local content shall be in accordance with the Make in India policy as incorporated in the tender conditions.

  Document optional

Technical-Compliances

• Firm will provide Service Escalation Matrix for communication. The service escalation matrix should contain information regarding the organizational hierarchy for attending service requests. It should contain mobile, landline, fax, email, etc details of organizational hierarchy personnel earmarked for this contract.

  Document required

• The tenderer should submit a declaration regarding the employment of a retired railway employee.

  Document required

Custom

• Tender Form -Annex

  Document required

• List of Arbitration Cases of the Tenderer During Last Five Years - Annex

  Document required

• List of Court Cases of the Tenderer During Last Five Years - Annex

  Document required

• NEFT Form-Annex

  Document required

Commercial-Compliance

• The bidders will have to make payment towards earnest money against this e-tender through online payment modes only like net banking, debit/ credit cards etc. available on IREPS portal. Information regarding online payment can be checked at https://ireps.gov.in/ireps/upload/resources/E-PaymentFAQ.pdf

• DOCUMENTS TO BE SUBMITTED ALONG WITH TENDER-

• All tenderers shall furnish the following information along with documents in original or duly certified / attested by the Gazetted Officer of Central/State Govt. or Notary Public, without fail General information of the tenderer to be furnished. The tenderer shall clearly specify whether the tender is submitted on his own (Proprietary Firm) or on behalf of a Partnership Firm / Company / Joint Venture (JV) / Registered Society / Registered Trust / HUF etc. The tenderer(s) shall enclose the attested copies of the constitution of their concern, and copy of PAN Card along with their tender.

• Cancellation or creation of a document such as Power of Attorney, Partnership deed, Constitution of firm etc., which may have bearing on the tender / contract shall be communicated forthwith in writing by the tenderer to the Engineer in Charge.

• If the tenderer gives any wrong information or suppresses any material facts, Metro Railway shall be free to reject such a tender at any stage and even cancel the Contract after the acceptance of the tender.

• TAXES-

• Income tax will be deducted at two percent of the gross amount from each bill of contractor in accordance with relevant section of income tax ,subject to any other amendments from time to time, unless the contractor produces an exemption order from Income Tax Authority against such recoveries. Income tax Clearance certificate/ Income Tax Return filed to Income Tax Dept. to be uploaded.

• The successful tenderer who is liable to be registered under GST Act shall submit GSTIN along with other details required under GST Act to Railway immediately after the award of contract, without which no payment shall be released to the contractor. The contractor shall be responsible for deposition of applicable GST to the concerned authority.

• In case the successful tenderer is not liable to be registered under GST Act, the Railway shall deduct the applicable GST from his/their bills under Reverse Charge Mechanism (RCM) and deposit the same to the concerned authority.

• The rate of TDS should be 1% CGST & 1% SGST. It shall not be applicable in case of IGST( Interstate transactions) as on date.

• GST applicable for this work is 18% and your quoted rate should be inclusive of GST. However, any Statutory Variation in GST rates will be paid extra / deducted from the contract price depending upon the variation in the tax rates upwards / downwards.

• The tendered prices should be quoted inclusive of all the statutory taxes, duties and levies.

• EMPLOYEE PROVIDENT FUND-

• LETTER OF CREDIT For all the tenders having advertised cost of Rs 10 lakh or above, the contractor shall have the option to take payment from Railways through a letter of credit (LC) arrangement.

• The option so exercised, shall be an integral part of the bidder's offer.

• The above option of taking payment through LC arrangement, once exercised by tenderer at the time of bidding, shall be final and no change shall be permitted, thereafter, during execution of contract.

• For Further implementation of payment through LC, please refer to Railway Board letter no. 2018/CE-I/CT/9 dt. 04.06.18 or latest amendment.

General Instructions

• INTRODUCTION

• e-Tenders are invited by Metro Railway, Kolkata hereinafter called the Metro Railway, for Works in accordance with this Tender Package. The tender forms consist of the following documents/sections in this e-tender, along with their Appendices, Addenda and Errata. ---- - Notice Inviting the Tender -----General Instructions -----Special Conditions -------Schedule of Quantities -----Tender Forms ------Technical Compliance ----- Commercial Compliance ----Checklist -------The Indian Railways Standard General Conditions of Contract, April' 2022 edition as amended from time to time is deemed to be part of tender form . In the event of any contradiction between the provisions in the Indian Railways Standard General Conditions of Contract, April 2022 edition as amended from time to time and the conditions set forth in the tender document issued by the Metro Railway, the later shall prevail.

• Tender Calling Authority for this Tender is CSTE/Project, Metro Railway, 12th Floor, Metro Rail bhawan, 31/1, J. L. Nehru Road, Kolkata-700071

• COST OF TENDERING-

• The tenderer shall bear all costs associated with the preparation and submission of his tender and Metro Railway will not be responsible or liable for these costs, regardless of the conduct or outcome of the tendering process.

• Each Tenderer shall submit only one tender.

• SITE VISIT-

• The tenderer is advised to visit and examine the site of works and its surroundings at his/her/their cost and obtain for himself/herself/themselves all information that may be necessary for preparing the tender and entering into a Contract.

• The tenderer shall deemed to have inspected the site and its surroundings beforehand and taken into account all relevant factors pertaining to the site including adequacy of approach roads, etc. in the preparation and submission of the Tender. No claim will be entertained in respect of any of these matters nor will lack of knowledge or ignorance of conditions be accepted as substantiating a claim.

• CONTENTS OF TENDER DOCUMENTS- The tenderer is expected to examine carefully all the contents of the tender documents including instructions, conditions, terms, specifications and take them fully into account before submitting his offer. Failure to comply with the requirements as detailed in these documents shall be at the tenderers own risk. Tenders which have material deviations from the requirements of the tender documents will be rejected for which Metro Railway, Kolkata shall bear no liability whatsoever.

• CLARIFICATION ON TENDER DOCUMENTS-

• While all efforts have been made to avoid errors in the drafting of the tender documents, the tenderer is advised to check the same carefully. No claim on account of any errors detected in the tender documents shall be entertained.

• AMENDMENT TO TENDER DOCUMENTS-

• At any time prior to the deadline for the submission of tenders, Metro Railway may, for any reason, at their own initiative, modify the tender documents by issuing an Addendum/corrigendum.

• The addendum/corrigendum thus issued will be part of the Tender Documents and the same shall be binding upon all the tenderers.

• In order to afford prospective tenderers reasonable time for preparing their tenders after taking into account such amendments, Metro Railway may, if so considered, at their discretion, extend the deadline for the submission of tenders .

• DOCUMENTS COMPRISING THE TENDER -

• Documents to be submitted by the tenderer have been listed in Checklist. This list of documents has been prepared mainly for the convenience of the tenderer and any omission on the part of Metro Railway shall not absolve the tenderer of his/her responsibility of perusing the various clauses in the Tender Documents including the specifications and to submit all the details specifically called for or implied in those clauses.

• All documents e-published for the purposes of tendering as described in General Instrcutions Item No. 1, and any amendments/corrigendums e-published shall be deemed as incorporated in the Tender.

• TENDER PRICES-

• The tenderer is required to quote for the entire work as per tender documents and not for a portion of the work. Tenders received only for a portion of work are liable to be disqualified. Metro Railway, however, reserves right to accept any tender in part or award the work to more than one tenderer in suitable parts.

• TENDER VALIDITY-

• The tender shall remain valid for acceptance for a period of 60 days i.e. Sixty days from the date of opening of tender.

• In exceptional circumstances, prior to expiry of the original tender validity period, Metro Railway may request the tenderers for a specified extension in the period of validity. The request and the response thereto shall be made in writing or by fax. A tenderer may refuse the request without forfeiting his Earnest Money. A tenderer agreeing to the request, shall not be required or permitted to modify his tender but will be required to extend the validity of his earnest money correspondingly. The provision regarding forfeiture of earnest money shall continue to apply during the extended period of tender validity.

• FORMAT AND SIGNING OF TENDERS

• This shall be printed. If the tender is submitted by a proprietary firm, it shall be signed by the proprietor above his full name and the full name of his firm with its current address. The signed tender form shall be uploaded again This e-tender also requires the digital signature of proprietor on all submitted documents. This shall be printed. If the tender is submitted by a firm in partnership, it shall be signed by a partner holding the power of Attorney for the firm. A certified copy of the Partnership deed and power of attorney shall accompany the tender. Alternatively, it shall be signed by all the partners. The signed tender form shall be uploaded again This e-tender also requires the digital signature of Power of Attorney Holder of Partnership firm. A certified copy of the Partnership deed and power of attorney shall be uploaded by the tenderer.

• This shall be printed. If the tender is submitted by a limited company or a limited corporation, it shall be signed by a duly authorised person holding the power of attorney for the firm.The signed tender form shall be uploaded again A certified copy of the power of attorney shall accompany the tender. Such limited company or corporation may be required to furnish satisfactory evidence of its existence before the contract is awarded.

• This shall be printed. If a tender is submitted by a joint venture or consortium of two or more firms, it shall submit complete information pertaining to each firm in the joint venture or consortium and state along with the tender as to which one of the firms shall have the responsibility for tendering and for completion and due performance of the contract and also furnish evidence admissible in law in respect of the authority assigned to such firm on behalf of the joint venture or consortium for tendering, completion and due performance of the Contract. Full information and satisfactory evidence pertaining to the participation of each member of the joint venture or consortium in the tender shall be furnished along with the tender. All members shall be jointly and severally responsible to the Metro Railway. The signed tender form shall be uploaded again . This e-tender has to be digitally signed by Power of Attorney Holder. The PoA and MoU of joint venture is required to be uploaded along with this e-tender.

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• All witnesses and sureties shall be persons of status and probity and their full names, occupations and addresses shall be written below their signatures.

• The word firm shall mean and include Proprietory firms and Partnership firm, Company or Corporation, Joint Venture.

• The Tenderer is also required to submit along with tender, list of Arbitrations demanded from any client during last five years preceding the date of opening of the tender. The form is available in documents section of this e-tender and named Annexure. The Tenderer is also required to submit along with his tender , list of court cases filed against any client during last five years preceding the date of opening of the tender as per Annexure of this e-tender document section pdf file.

• SUBMISSION OF TENDERS -

• Only e-tenders will be accepted. Appropriate documents as required should be uploaded along with e-tender. Wherever the documents uploaded by the e-tenderer is found inappropriate to the context, Metro Railway s decision will be final and binding on e-tenderer.

• TENDER OPENING -

• Opening of e-tender online - The e-tenders will be opened online on IREPS portal. Tenderer(s) representative is not required to be present for opening of tender and taking note of rates quoted and ranking as the complete details of rates etc. of all the bidders will be available to the bidders on the website after opening. The e-tender is most likely to be opened at 15:00 hrs on 29.10.2026 or any subsequent day and time as per administrative convenience. In case the date of closing mentioned in the Notice Inviting Tender is declared a holiday/bandh/strike on any account, the date of closing tender online will not be changed as the application in the website of IREPS does not permit submission of any offer after closing date and time of the tender. However, opening of tenders online will be on next working day.

• PROCESS TO BE CONFIDENTIAL

• Information relating to the examination, clarification, evaluation and comparison of tenders and recommendations concerning the award of Contract shall not be disclosed to tenderers or any other persons not officially concerned with such process.

• Any effort by a tenderer to influence Metro Railway or their representatives in processing of the tenders or award of decisions may result in the rejection of his tender.

• The Contractor shall not communicate or use in advertising, publicity or in any other medium, photograph or other reproduction of the work under this Contract, or description of the site, dimensions, quantity, quality or other information, concerning the works unless prior written permission has been obtained from the Engineer in Charge, Metro Railway

• All documents, correspondence, decisions and other matters concerning the Contract shall be considered confidential and restricted nature by the Contractor and he/she/they shall not divulge or allow access thereto by any unauthorized persons.

• METRO RAILWAYS RESERVES ITS RIGHT TO EITHER CANCEL THE TENDER OR REJECT ANY OR ALL THE TENDERS WITHOUT ASSIGNING ANY REASON THEREOF-

• Metro Railway reserves the right to accept or reject any tender, and to annul the tendering process and reject all tenders, at any time prior to award of Contract, without thereby incurring any liability to the affected tenderer or tenderers or any obligations to inform the affected tenderer or tenderers of the grounds for Metro Railways action.

• NOTIFICATION OF AWARD-

• Letter of Acceptance against this e-tender will be published on IREPS site as well as Acceptance of this tender shall be communicated to the successful tenderer through hard copy also at the address given by him in his e-tender in the website. The letter of acceptance shall remain operative till a formal contract agreement is executed and signed between the contractor and the Railway after which the said letter of acceptance shall merge into the aforesaid formal agreement

• The Letter of Acceptance will constitute formation of the Contract.

• Within fifteen days of receipt of the Letter of Acceptance, or on a date and time mutually agreed upon, the successful tenderer or his authorised representative shall attend the Office of Principal Chief Signal and Telecom Engineer, Metro Railway, Kolkata for signing the Agreement.

• REFER to GCC CLAUSE-

• Security Deposit- See GCC Clause no 16 (1),(2) and (3) & other relevant clauses and amendments

• Performance Guarantee- See GCC clause 16(4) & other relevant clauses and amendments

• Variation in Quantities- See GCC clause 42(4) & other relevant clauses and amendments

• All GCC conditions along with ammendments to be followed.

• CLARIFICATION OF TENDERS

• To assist in the examination, evaluation and comparison of tenders, Metro Railway may ask tenderers individually for clarification of their tenders, including breakdown of prices. The request for clarification and the response shall be in writing or by telefax or telex, but no change in the price or substance of the tender shall be sought, offered or permitted, except as required to confirm correction of arithmetical error discovered by Metro Railway during the evaluation of tender in accordance DEVIATIONS TO TENDER CONDITIONS

• Tenderers shall confirm to all the terms, conditions and specification of the tender documents without material deviation or reservation. Deviation may include exception, exclusion, qualifications, provided the same is clearly brought out in writing while submitting the tender documents. A material deviation or reservation is one,

  1. which affects in any substantial way the scope, quality or performance of the work to be undertaken by the tenderer under the contract, or
  2. which limits in any substantial way Metro Railway's rights or the tenderer's obligations under the contract, or
  3. where rectification would affect unfairly the competitive position of other tenderers presenting substantially responsive tenders.

• Tenderers with material deviations will not be considered. The decision of Metro Railway as to which of the tenderers have material deviations shall be final.

• CORRECTION OF ERRORS

• Tenderers will be checked by Metro Railway for any arithmetical errors in computation and summation. Errors will be corrected by Metro Railway as follows:

  1. where there is a discrepancy between amounts in figures and in words, the amount in words will govern.
  2. Where there is a discrepancy between the unit price and the total amount derived from the multiplication of the unit price and the quantity, the unit price as quoted will govern.

• EVALUATION OF TENDER

• Metro Railway will evaluate and compare only those tenders having no material deviation to the requirements of the tender documents in accordance with the Clause 15 of General Instructions herein before.

• In evaluation tenders Metro Railway will determine for each tender the evaluated tender price by adjusting the tender price as follows:

  1. making any corrections for errors pursuant to Clause 16 of General Instructions herein before;
  2. making an appropriate adjustment for any other acceptable quantifiable variation or deviation not reflected in the tender price or in the above mentioned other adjustments.

• Variations, deviations and other factors which are in excess of the requirements of the tender documents or otherwise will result in the accrual of unsolicited benefits to Metro Railway shall not be taken into account in tender evaluation.

• Price variation provision applicable during the period of execution of the contract shall not be taken into account in tender evaluation. Only unconditional discount offered by the tenderer which does not violate the conditions of the contract will be considered.

• A tenderer or any of its constituents, partners, who has been blacklisted by any organization or whose contract for railway works of similar scope and nature to the proposed work has been rescinded, who has abandoned any railway work or of similar scope and nature to the proposed work in the last five years prior to the date of opening of tender, shall not be considered eligible.

• The prospective tenderer should have experience in this nature of work and submit certificate along with the offer.

• AWARD OF CONTRACT

• Subject to Clause 17 of General Instructions herein before, Metro Railway will award the contract to the tenderer whose tender has been determined to be devoid of any material deviations to the requirement of the tender documents and who has offered the lowest evaluated tender price pursuant to Clause 17 of General Instructions herein before, provided further that such tenderer has been determined to be eligible, qualified in accordance with Special Technical Criteria, Special Financial Criteria and Clause 2 of Commercial Compliance herein before.

• SIGNING OF AGREEMENT Within 15 days of receipt of the letter of acceptance or on a date and time mutually agreed upon, the successful tenderer or his authorized representative shall attend the office of Principal Chief Signal and Telecom Engineer, Metro Railway Kolkata for signing the agreement.

• Failure on the part of the successful tenderer to comply with the requirement of this clause will constitute sufficient grounds for annulment of the award and punitive actions in terms of general conditions of contract.

The documents section of this e-tender contains a Tender Form in PDF file.

Special Conditions

• THE SCOPE OF WORK-

• Works to be executed under this contract are to be carried out as per direction of the SSE/Sig/IC/KNAP of Metro Railway, Kolkata or as directed by authorized representative of CSTE/Project/Metro Railway. CAMC for 03 Yrs of following M/s Efftronics make Data Loggers installed various stations of Blue and Yellow line of Metro Railway, Kolkata. 1. Comprehensive AMC of microprocessor based, Efftronics make, Data logger system of 1024 digital i/p and analog i/p is 32 & one has 64 analog i/p, communication interface (Modem, EI to serial converters) installed at various stations of Metro Railway, Kolkata.The job includes preventive maintenance of the system and rectification of all types of failure of the system. All components required for repairing and maintenance will be supplied by the contractor. (Total Qty.6DLX36 Months=216 Nos).2. Comprehensive AMC of microprocessor based, Efftronics make, Data logger system of 512 digital input and analog i/p is 32 & communication interface (Modem, EI to serial converters) installed at various stations of Metro Railway, Kolkata. The job includes preventive maintenance of the system and rectification of all types of failure of the system. All components required for repairing and maintenance will be supplied by the contractor. (Total Qty.25 DLX36 Months=900 Nos).3. Comprehensive AMC of, Efftronics makeSSI Protocol converter. The job includes preventive maintenance of the system and rectification of all types of failure of the system. All components required for repairing and maintenance will be supplied by the contractor. (Total Qty.11X36 Months=396 Nos).4. Comprehensive AMC of, Efftronics make Central monitoring Unit installed at Metro Bhawan. The job includes preventive maintenance of the system and rectification of all types of failure of the system. All components required for repairing and maintenance will be supplied by the contractor. (Total Qty.1X36 Months=36 Nos).5. Comprehensive AMC of, Efftronics make multi-port Front End Processor with charger and Modem installed at Metro Bhawan. The job includes preventive maintenance of the system and rectification of all types of failure of the system. All components required for repairing and maintenance will be supplied by the contractor. (Total Qty.2X36 Months=72).6. Comprehensive AMC of, Efftronics make Servers. The job includes preventive maintenance of the system and rectification of all types of failure of the system. All components required for repairing and maintenance will be supplied by the contractor. (Total Qty.2 X36 Months=72). 7. Comprehensive AMC of, Efftronics make GSM Modem. The job includes preventive maintenance of the system and rectification of all types of failure of the system. All components required for repairing and maintenance will be supplied by the contractor. (Total Qty.1X36 Months=36 Nos). 8. Comprehensive AMC of, Efftronics make L2 Switch. The job includes preventive maintenance of the system and rectification of all types of failure of the system. All components required for repairing and maintenance will be supplied by the contractor. (Total Qty.2X36 Months=72 Nos). 9. Comprehensive AMC of, Efftronics make Firewall. The job includes preventive maintenance of the system and rectification of all types of failure of the system. All components required for repairing and maintenance will be supplied by the contractor. (Total Qty.1X36 Months=36).10. Comprehensive AMC of, LRS PCs. The job includes preventive maintenance of the system and rectification of all types of failure of the system. All components required for repairing and maintenance will be supplied by the contractor. (Total quantity 7X36 Months =252 Nos)

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• SCHEDULED rates are the rate of CAMC per equipment per year. Firm has to quote the rate accordingly.

• Breakdown Maintenance -The authorized Engineers of firm shall proceed to the site from the base station within 4 hours of receipt of failure information from the Railways Engineer-in- charge/Fault Control.

• Monthly Preventive maintenance and upkeep of the system under AMC including Hardware, Software of the system. The Monthly Preventive maintenance and upkeep of the system shall be carried out in presence of authorized representative of CSTE/P. The checklist form used for Monthly Preventive maintenance and upkeep should be approved by the Metro Railways. Repair/replacement of defective cards/modules/sub- system/system/parts in hardware or software or in any form. The repaired module shall have performance and safety features as RDSO specifications stipulates for Datalogger system.

• Supply of sufficient spare modules (to be kept under Railway custody). These spares will be used for immediately restoring the failure by Railway Staff. These spares will be handed back to Efftronics Systems Pvt Ltd. on completion of AMC contract (i.e. release of Performance Guarantee).

• The firm will maintain database/mapping files for each Data logger locally. Datalogger validation has to be done for each datalogger atleast once in three years. Updated database will be submitted in hard and soft copy atleast once in three years. If any change is done in datalogger, the soft and hard copy of database will be updated every such instance. Relays which are inoperative for long time periods will be checked during scheduled maintenance.

• Wherever the datalogger timing is synchronized by Efftronics CMU, it will be ensured at least once in a month.

• Any tampering of Relay Room Door Lock, monitored in Datalogger, rendering the monitoring of relay room opening/closing ineffective will be reported to ASTE/Dy.CSTE in writing. Proper functioning of Relay Room Door Lock should be included in checklist of scheduled maintenance. Calibration of Analog Inputs will be ensured during every scheduled maintenance.

• During Train Accidents, Efftronics will be required to attend within 4 hours to submit any data required by the Railways. Also, any co-operation required from Efftronics for restoring M/s HBL make Train Management System Failures has to be attended within 4 hours.

• On Job Practical training to Railway maintainers/supervisors.

• Any change in network topography has to be done free of charge. Any minor upgradation and modification of the system, if desired, will be done at free of cost.

• As per guidelines issued by Metro Railway, contractor shall submit details of the workers. Based on which authorization letter will be issued by Metro Railway. Contractor staff shall carry with them Aadhaar card before entering into Metro Railway premises.

• PAYMENT AND DEDUCTIONS -

• Payment shall be made on quarterly basis for the work done during three months as Certified by SSE/Sig/IC/KNAP, Metro Railway, Kolkata on submission of invoice, etc. No advance payment will be made by Railways to the contractor. Billing cycle of 3 months can be altered(increased/decreased) by Metro Railway to suit the financial year. Measurement Book (MB) will be filled by SSE/Sig/IC/KNAP (100% TEST CHECK). 20% TEST CHECK will be done by ASTE/SSTE . The above nominations can be changed by CSTE/Project to suit the vicissitudes of time.

• yearly/quarterly charges of maintenance will be calculated from monthly charges on pro rata basis.

• Amount due will be paid after deduction of Penalties, Taxes as accrued during the billing period.

• No advance Payment shall be made.

• PRICE -

• Price Basis - The schedule rate includes lead, lift, transportation/travelling , petty materials such as nuts, bolts, screws, ferrules, cable ties, wiring materials etc.

• Price Variation-Rates quoted and accepted by railways will be fixed and no price variation will be granted during entire period of contract including any extension to contract.However, any statutory variation in taxes and duties will be paid extra / deducted from contract price depending upon the variation in the taxes upwards / downwards.

• SCHEDULE OF ACTIVITY FOR EXECUTION OF AMC Earmarking of dedicated, well-trained and competent personnel of M/s Efftronics to be done for achieving the objectives of this contract.

• During the period of AMC firm will be responsible for undertaking the measurement, comparison with the earlier readings, adjustment wherever necessary and take remedial action if required so that the system performs at its optimum level. In case the subsystems are found malfunctioning and the replacement is decided and essential, then the same will be replaced from the inventory of firm by their engineers.

• The AMC will be undertaken by the representatives of the firm in presence of the Railways authorized personnel who will be responsible for supervising the job, attendance/completion certification. All documents for servicing and maintenance of equipments will be prepared and kept in custody of firm for each of the installations and will be counter-signed by authorized Railway staff immediately on completion of the maintenance. One copy of the preventive maintenance checklist is required to be kept at site for perusal by Railway inspecting officers/supervisors.

• While the frequency of preventive maintenance is limited to once a month, there is no limit on the number of breakdown maintenance visits. If Datalogger is attended for breakdown, the preventive maintenance can be done simultaneously. However, it must be ensured that the interval between any two consecutive preventive maintenance visits does not exceed 30 days.

• Failure analysis should be done by M/s AmarRaja for each, and every failure and report will be submitted to CSTE/P, Dy CSTE/SIG, ASTE/SIG.

• If material belonging to Railways is removed from Railway premises (for any purpose such as repairing, etc. and removal is permitted by the Railway) without providing a replacement, an indemnity bond will be furnished by the firm as per railway norms.Indemnity bond is required when a replacement of material removed is not provided by M/s Efftronics. If replacement material is given in lieu of removed material, indemnity bond is not required.

• All the spare items either repaired or new are to be inspected by the Authorized Inspecting Authority of Railway/RDSO/RITES as applicable after/before installation. The Inspecting Authority shall have full power to reject all or part of the materials he/she may consider inferior in quality or workmanship (as stipulated in the RDSO specification). Cost of inspection (if any) will be borne by M/s Efftronics.

• If System upgradation of the software and hardware is required during the AMC period, the same will be made available to the user on payment of mutually agreed charges. The AMC payments do not include upgradation charges.

• FAILURE/MAJOR OR MINOR BREAKDOWNS:

• On the occurrence of failure of Datalogger system, M/s Efftronics shall send their service engineer/technicians so as to reach station within three hours of receiving the information from Railway through telephone/fax/e-mail/SMS/WhatsApp or any other means.The service engineers/technicians shall leave the station only after rectification of Datalogger system.M/s Efftronics will provide Service Escalation Matrix for communication. The service escalation matrix should contain information regarding the organizational hierarchy for attending service requests. It should contain mobile, landline, fax, email, etc. details of organizational hierarchy personnel earmarked for this contract.

• Failure Analysis reports to be submitted after rectification of breakdown providing all necessary details by the firm.

• Failures attributed to communication media channel, power supply and earthing to be checked along with Railway staff and joint report submitted. Any deficiencies in communication media channel, power supply or earthing to be reported to Railway at the time of preventive maintenance itself. Deficiencies yardstick will be deviation from RDSO specification.

• PENALTY CLAUSE:

• For Major Breakdown (as defined in clause 5 of Special Conditions): - If the representative of M/s Statcon Energiaa is unable to make the IPS System operational within three hours of communication of information regarding major breakdown, a token penalty of Rs 5000/- (Rupees Five Thousand Only) per hour will be imposed for each hour or part of hour exceeding three hours.

• For minor breakdown (as defined in para 5 of special condition), M/s Statcon Energiaa has to arrange the standby or repair the defective module/sub system within a day of the complaint, failing which token penalty of Rs.1000/- (Rs. One Thousand only) will be levied per module per day or part of a day.

• All token penalties will be recovered from the quarterly bill of CAMC

• The terms and conditions for deduction will remain same for breakdown/failures of datalogger/FEP/FAS/high end datalogger server system.

• WORKING HOURS

• Commercial train services in metro railway are from 06.00 hrs to 23:30 hrs. Typical power block period for working will be from 23:30 hrs in the night to 04.00 hrs on next day morning. On Sunday, power blocks are available from 23:30 hrs Saturday night to 07.00 hrs Sunday morning. Normally Preventive CAMC work shall be done during non-commercial hours only. Major or Minor Breakdown of DATALOGGER can be attended during commercial hours provided firm's personnel are accompanied by Metro Railway Staff. In the latter case, preventive maintenance can be done along with breakdown maintenance during commercial train service hours.

• During the commercial train service period, Personnel of M/s Efftronics pvt. ltd must enter the Metro Station Premises with proper authority such as a journey ticket. Otherwise, they are likely to be prosecuted as ticketless travelers

• The DATALOGGER system will be operational 24 x 7 x 365.

• The firm shall warn all staff working under their control about the electrified 3rd rail and unequivocally counsel them from going near it when it is live.

• Manning of Control Room at Metro Bhawan during commercial hours to be ensured to meet up the services.

• CLEANLINESS OF WORK SITE

• After the work , the Railway Premises should be cleaned for garbage generated due the work done by the personnel of firm such as cable shavings, wrappers , grease, etc. The Railway Premises must be cleaned and obstructions removed to the satisfaction of Railway Engineer ie ASTE/SSTE or as nominated by CSTE/P.

• SITE REGISTER:-

• A Site register for each site should be maintained by the concerned Supervisor of the work/ authorized representative of CSTE/P from Railway side, in which maintenance work for Datalogger of the contract and manpower deputed by the contractor should be recorded. Supervisors of both contractor and Railways shall sign on the register. The event such as maintenance/failure, breakdown/rectification should be certified on the day of occurrence. Site registers should be submitted to the concerned officers along-with M.B during process of the bill.

• The performance of the Datalogger should be inspected & tested by the firm (once in a month) to ensure proper functioning of the system. Preventive Maintenance visits should be recorded in the register. Inspection should be carried out in presence of authorized representative of CSTE/P. The firm should submit the Service escalation Matrix. A copy of this Matrix should be available at Metro Bhavan and Site register.

• SHRAMIK KALYAN PORTAL

• Contractor is to abide by the provisions of Payment of Wages Act& Minimum Wages Act in terms of clause 54 & 55 of Indian Railway Standard General Conditions of Contract. In order to ensure the same an application has been developed and hosted on website 'www.shramikkalyan.indianrailways.gov.in'. Contactor shall register his firm/company etc. and upload requisite details of labour and their payment in this portal. These details shall be available in Public domain. the registration/ updation of the portal shall be done as under-

• Contractor shall apply for onetime registration of his company/firm etc. in shramikkalyan portal with requisite details subsequent to issue of Letter of acceptance. Engineer shall approve the contactor's registration on the shramikkalyan portal within 7 days of receipt of such request.

• Contractor once approved by any engineer, can create password with Login ID (PAN No ) for subsequent use of portal for all LOAs issued in his Favour.

• The contractor once registered on the portal, shall provide details of Letter of Acceptances/ Contract Agreements on Shramikkalyan Portal within 15 days of issue of any LOA for approval of Concerned Engineer. Engineer shall Update (if required) and approve the details of LOA filled by contractor within 7 days of receipt of such request.

• After approval of LOA by engineer, contractor shall fill the salient details of contract labours engaged in the contract and ensure updating of each wage payment to them on Shramikkalyan portal on monthly basis.

• It shall be mandatory upon the contractor to ensure correct and prompt uploading of all salient details of engaged contractulal labour & payments made thereof after each wage period.

• While processing payment of any 'On Account bill' or 'final bill' or ' Release of Advances' or 'Performance Guarantee / Security deposit', contractor shall submit a certificate to the Engineer or Engineer's representative that " I have uploaded the correct details of contract labours engaged in connection with this contract and payments made to them during the wage period in Railway's ShramikKalyan portal at 'www.shramikkalyan.indianrailways.gov.in' till _______month, _________year."

Technical-Compliances

• One technical team comprising of 01 qualified engineer should be dedicatedly available along with 01 engineer as a Leave Reliever who will be assigned for the maintenance activity during the leave period out of any one of them.

• The dedicated technical team head/ field engineer must remain available 24*7 over phone including Sunday and holiday within the vicinity of Kolkata Corporation area. Contact no of the team including field engineers and leave reliever must be produced to Metro Railway for communication purpose during any breakdown or exigencies. The bidder must be OEM or an authorized vendor of OEM. In the case of OEM, the bidder should submit an undertaking that "The bidder is the sole OEM of Datalogger make Efftronics system Pvt. Ltd. and is a RDSO approved firm" whereas in the case of an authorized vendor of OEM, the bidder must submit an authorization certificate from the OEM M/s Efftronics system Pvt. Ltd.

• The tenderer should submit details of declaration regarding technical details of spares stocked with their service engineer at different locations.