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Full Service And Maintenance Contracts Of Photocopier Machine - Multifunction Machines MFM; Canon; OEM Authorised Service Provider; Paper To Be Provider By Buyer; Tonner/Cartridge To Be Provider By S…

Ministry of Culture

Prime Ministers Museum And Library

Delivers to

Central Delhi, Delhi

Overview

10 facts from the tender

Ministry of Culture published this services tender on GeM on 12 Oct 2026, for Central Delhi, Delhi. No EMD is required. It closes on 2 Nov 2026, 3:00 pm IST. Bid number GEM/2026/B/8017098.

Timeline

  1. Published12 Oct 2026 · 2:40 pm

Bidding

Bid type
Bid
Evaluation method
Total value wise evaluation
Packet type
Two Packet Bid
Reverse auction
No
Total quantity
10,500

Buyer

Created by
nikhilshah.pmml@gov.in
Location
Central Delhi · Delhi
Portal
GeM

Important dates

Published
12 Oct 2026, 2:40 pm IST
Closes
2 Nov 2026, 3:00 pm IST

Service scope & delivery

1 service · 1 delivery location

Item 1

Full Service And Maintenance Contracts Of Photocopier Machine - Multifunction Machines MFM; Canon; OEM Authorised Service Provider; Paper To Be Provider By Buyer; Tonner/Cartridge To Be Provider By Service Provider.; Not Applicable; Not Applicable; N..

Quantity10,500
Delivery location

110011,Prime Ministers Museum and Library, Teen Murti House, New Delhi

Wage & allowance components
Number of Machines to be served
1
Number of Months during the Contract Period
60
Specifications & requirements · 13
Amc Category
Multifunction Machines MFM
Amc Brand
Canon
Status Of Annual Maintenance Service Provider
OEM Authorised Service Provider
Paper
Paper to be provider by Buyer
Tonner/Cartridge Required
Tonner/Cartridge to be provider by Service Provider.
Size of the Paper
Not Applicable
Paper Thickness in GSM
Not Applicable
Brand Paper
Not Applicable
Age of Machine (in Years)
1
Number of Onsite Service Engineers Requirement
1
Periodicity of Preventive Maintenance Services
Monthly
Colour
Monocrome
Minimum Floor Price defined by Buyer
No

Tender documents

Documents you must submit

  • Experience Criteria
  • Bidder Turnover
  • Certificate (Requested in ATC)
  • OEM Authorization Certificate

Eligibility

Experience

3 years

Min. turnover

₹15 L

a year, 3-year average

Experience & turnover exemptions

Micro & small enterprises (MSE)

Complete exemption
Exemption conditions

Yes | Complete

View PDF · p. 1

Exemptions depend on the evidence and conditions specified in the bid.

Preferences & relaxations

  • MSE purchase preference
  • EMD exemption

Check each criterion against the tender notice before you bid.

Commercial conditions

EMD
Not required
Performance guarantee
5% for 62 months
Offer validity
30 days
Contract period
5 Year(s) 1 Day(s)

Buyer requirements & conditions

Buyer-added conditions from the bid document.

OPTION CLAUSE 25% : The buyer can increase or decrease the contract quantity or contract duration up to 25 percent at the time of issue of the contract. However, once the contract is issued, the contract quantity or contract duration can only be increased up to 25 percent. Bidders are bound to accept the revised quantity or duration. For lumpsum-based service contracts, the buyer may increase the scope of work and contract value up to 25 percent with the consent of the service provider

Actual delivery (and Installation & Commissioning (if covered in scope of supply)) is to be done at following address Prime Ministers Museum and Library, Teen Murti Bhawan Teen Murti bhawan New Delhi -110011 Prime Ministers Museum and Library, Teen Murti Bhawan Teen Murti .

Bidder financial standing: The bidder should not be under liquidation, court receivership or similar proceedings, should not be bankrupt. Bidder to upload undertaking to this effect with bid.

PAYMENT OF SALARIES AND WAGES: Service Provider is required to pay Salaries / wages of contracted staff deployed at buyer location first i.e. on their own and then claim payment from Buyer alongwith all statutory documents like, PF, ESIC etc. as well as the bank statement of payment done to staff.

05

Service & Support

View PDF · p. 6

AVAILABILITY OF OFFICE OF SERVICE PROVIDER: An office of the Service Provider must be located in the state of Consignee. DOCUMENTARY EVIDENCE TO BE SUBMITTED.

06

Service & Support

View PDF · p. 6

Dedicated /toll Free Telephone No. for Service Support : BIDDER/OEM must have Dedicated/toll Free Telephone No. for Service Support.

07

Service & Support

View PDF · p. 6

Escalation Matrix For Service Support : Bidder/OEM must provide Escalation Matrix of Telephone Numbers for Service Support.

08

Buyer Added Bid Specific ATC

View PDF · p. 6

Buyer uploaded ATC document Click here to view the file.

09

Forms of EMD and PBG

View PDF · p. 6

Successful Bidder can submit the Performance Security in the form of Fixed Deposit Receipt also (besides PBG which is allowed as per GeM GTC). FDR should be made out or pledged in the name of Director A/C (Name of the Seller). The bank should certify on it that the deposit can be withdrawn only on the demand or with the sanction of the pledgee. For release of Security Deposit, the FDR will be released in favour of bidder by the Buyer after making endorsement on the back of the FDR duly signed and stamped along with covering letter. Successful Bidder has to upload scanned copy of the FDR document in place of PBG and has to ensure delivery of hard copy of Original FDR to the Buyer within 15 days of award of contract.

10

Forms of EMD and PBG

View PDF · p. 6

Successful Bidder can submit the Performance Security in the form of Payment online through RTGS / internet banking also (besides PBG which is allowed as per GeM GTC). On-line payment shall be in Beneficiary name Director Account No. 00960100018186 IFSC Code BARB0GREATE Bank Name Bank of Baroda Branch address Greater Kailash-1, Branch Delhi-110048 . Successful Bidder to indicate Contract number and name of Seller entity in the transaction details field at the time of on-line transfer. Bidder has to upload scanned copy / proof of the Online Payment Transfer in place of PBG within 15 days of award of contract.

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