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Custom Bid For Services - AMC OF VARIOUS APPLICATION SOFTWARE BEING USED IN IT CENTRE FOR TWO YEARS

Delhi Police

Ministry of Home Affairs › Central Police Organisation › Delhi Police Headquarters

Delivers to

North Delhi, Delhi

Overview

10 facts from the tender

Ministry of Home Affairs published this services tender on GeM on 8 Oct 2026, for North Delhi, Delhi. The estimated value is ₹39.9 L and the EMD is ₹79,880. It closes on 31 Oct 2026, 1:00 pm IST. Bid number GEM/2026/B/8132977.

Timeline

  1. Published8 Oct 2026 · 12:27 pm
  2. Reverse auctionIf the bid qualifies, after evaluation

Bidding

Bid type
Bid
Evaluation method
Total value wise evaluation
Packet type
Two Packet Bid
Reverse auction
Yes, H1-Highest Priced Bid Elimination
Total quantity
1

Buyer

Created by
dcp-pl-dl@nic.in
Location
North Delhi · Delhi
Portal
GeM

Important dates

Published
8 Oct 2026, 12:27 pm IST
Closes
31 Oct 2026, 1:00 pm IST

Service scope & delivery

1 service · 1 delivery location

Item 1

Custom Bid For Services - AMC OF VARIOUS APPLICATION SOFTWARE BEING USED IN IT CENTRE FOR TWO YEARS

Service basisProject / Lumpsum Based
Delivery location

110054,5 RAJPUR ROAD CIVIL LINES DELHI

Specifications & requirements · 4
Description/Nomenclature of Service Proposed for procurement using custom bid functionality
AMC OF VARIOUS APPLICATION SOFTWARE BEING USED IN IT CENTRE FOR TWO YEARS
Regulatory/Statutory Compliance of Service
YES
Compliance of Service to SOW, STC, SLA etc
YES
Minimum Floor Price defined by Buyer
No

Tender documents

Documents you must submit

  • Experience Criteria
  • Bidder Turnover
  • Certificate (Requested in ATC)

Eligibility

Experience

5 years

Min. turnover

₹1 Cr

a year, 3-year average

Experience & turnover exemptions

Micro & small enterprises (MSE)

Complete exemption
Exemption conditions

Yes | Complete

View PDF · p. 1

Exemptions depend on the evidence and conditions specified in the bid.

Preferences & relaxations

  • MSE purchase preference
  • EMD exemption: no

Check each criterion against the tender notice before you bid.

Commercial conditions

EMD
₹79,880
Performance guarantee
5% for 26 months
Offer validity
180 days
Contract period
2 Year(s)

Buyer requirements & conditions

Buyer-added conditions from the bid document.

OPTION CLAUSE 25% : The buyer can increase or decrease the contract quantity or contract duration up to 25 percent at the time of issue of the contract. However, once the contract is issued, the contract quantity or contract duration can only be increased up to 25 percent. Bidders are bound to accept the revised quantity or duration. For lumpsum-based service contracts, the buyer may increase the scope of work and contract value up to 25 percent with the consent of the service provider

02

Forms of EMD and PBG

View PDF · p. 5

Bidders can also submit the EMD with Account Payee Demand Draft in favour of ADDL. CP/PROV. & LOGISTICS payable at DELHI . Bidder has to upload scanned copy / proof of the DD along with bid and has to ensure delivery of hardcopy to the Buyer within 5 days of Bid End date / Bid Opening date.

03

Forms of EMD and PBG

View PDF · p. 6

Bidders can also submit the EMD with Fixed Deposit Receipt made out or pledged in the name of A/C ADDL. CP/PROV. & LOGISTICS . The bank should certify on it that the deposit can be withdrawn only on the demand or with the sanction of the pledgee. For release of EMD, the FDR will be released in the favour of the bidder by the Buyer after making endorsement on the back of the FDR duly signed and stamped along with covering letter. Bidder has to upload scanned copy/ proof of the FDR along with bid and has to ensure delivery of hardcopy to the Buyer within 5 days of Bid End date/ Bid Opening date

04

Forms of EMD and PBG

View PDF · p. 6

Bidders can also submit the EMD with Banker’s Cheque in favour of ADDL. CP/PROV. & LOGISTICS payable at DELHI . Bidder has to upload scanned copy / proof of the BC along with bid and has to ensure delivery of hardcopy to the Buyer within 5 days of Bid End date / Bid Opening date.

Bidder financial standing: The bidder should not be under liquidation, court receivership or similar proceedings, should not be bankrupt. Bidder to upload undertaking to this effect with bid.

06

Certificates

View PDF · p. 6

Bidder's offer is liable to be rejected if they don't upload any of the certificates / documents sought in the Bid document, ATC and Corrigendum if any.

07

Service & Support

View PDF · p. 6

Escalation Matrix For Service Support : Bidder/OEM must provide Escalation Matrix of Telephone Numbers for Service Support.

  • 8.Purchase Preference (Centre) Preference to Make In India products (For bids less than 200 Crore):Preference shall be given to Class 1 local supplier as defined in public procurement (Preference to Make in India), Order 2017 as amended from time to time and its subsequent Orders/Notifications issued by concerned Nodal Ministry for specific Goods/Products. The minimum local content to qualify as a Class 1 local supplier is denoted in the bid document 50%. If the bidder wants to avail the Purchase preference, the bidder must upload a certificate from the OEM regarding the percentage of the local content and the details of locations at which the local value addition is made along with their bid, failing which no purchase preference shall be granted. In case the bid value is more than Rs 10 Crore, the declaration relating to percentage of local content shall be certified by the statutory auditor or cost auditor, if the OEM is a company and by a practicing cost accountant or a chartered accountant for OEMs other than companies as per the Public Procurement (preference to Make-in -India) order 2017 dated 04.06.2020. Only Class-I and Class-II Local suppliers as per MII order dated 4.6.2020 will be eligible to bid. Non - Local suppliers as per MII order dated 04.06.2020 are not eligible to participate. In case Buyer has selected Purchase preference to Micro and Small Enterprises clause in the bid, the same will get precedence over this clause.
09

Forms of EMD and PBG

View PDF · p. 6

Successful Bidder can submit the Performance Security in the form of Account Payee Demand Draft also (besides PBG which is allowed as per GeM GTC). DD should be made in favour of ADDL. CP/PROV. & LOGISTICS payable at DELHI . After award of contract, Successful Bidder can upload scanned copy of the DD in place of PBG and has to ensure delivery of hard copy to the original DD to the Buyer within 15 days of award of contract.

10

Forms of EMD and PBG

View PDF · p. 7

Successful Bidder can submit the Performance Security in the form of Fixed Deposit Receipt also (besides PBG which is allowed as per GeM GTC). FDR should be made out or pledged in the name of ADDL. CP/PROV. & LOGISTICS A/C (Name of the Seller). The bank should certify on it that the deposit can be withdrawn only on the demand or with the sanction of the pledgee. For release of Security Deposit, the FDR will be released in favour of bidder by the Buyer after making endorsement on the back of the FDR duly signed and stamped along with covering letter. Successful Bidder has to upload scanned copy of the FDR document in place of PBG and has to ensure delivery of hard copy of Original FDR to the Buyer within 15 days of award of contract.

  • 1.The Seller shall not assign the Contract in whole or part without obtaining the prior written consent of buyer.
  • 2.The Seller shall not sub-contract the Contract in whole or part to any entity without obtaining the prior written consent of buyer.
  • 3.The Seller shall, notwithstanding the consent and assignment/sub-contract, remain jointly and severally liable and responsible to buyer together with the assignee/ sub-contractor, for and in respect of the due performance of the Contract and the Sellers obligations there under.

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