SIEM And SOAR Software

OPTION CLAUSE: The Purchaser reserves the right to increase or decrease the quantity to be ordered up to 25 percent of bid quantity at the time of placement of contract. The purchaser also reserves the right to increase the ordered quantity up to 25% of the contracted quantity during the currency of the contract at the contracted rates. The delivery period of quantity shall commence from the last date of original delivery order and in cases where option clause is exercised during the extended delivery period the additional time shall commence from the last date of extended delivery period. The additional delivery time shall be (Increased quantity ÷ Original quantity) × Original delivery period (in days), subject to minimum of 30 days. If the original delivery period is less than 30 days, the additional time equals the original delivery period. The Purchaser may extend this calculated delivery duration up to the original delivery period while exercising the option clause. Bidders must comply with these terms.

Availability of Service Centres: Bidder/OEM must have a Functional Service Centre in the State of each Consignee's Location in case of carry-in warranty. (Not applicable in case of goods having on-site warranty). If service center is not already there at the time of bidding, successful bidder / OEM shall have to establish one within 30 days of award of contract. Payment shall be released only after submission of documentary evidence of having Functional Service Centre.

Dedicated /toll Free Telephone No. for Service Support : BIDDER/OEM must have Dedicated/toll Free Telephone No. for Service Support.

Escalation Matrix For Service Support : Bidder/OEM must provide Escalation Matrix of Telephone Numbers for Service Support.

Timely Servicing / rectification of defects during warranty period: After having been notified of the defects / service requirement during warranty period, Seller has to complete the required Service / Rectification within 3 days time limit. If the Seller fails to complete service / rectification with defined time limit, a penalty of 0.5% of Unit Price of the product shall be charged as penalty for each week of delay from the seller. Seller can deposit the penalty with the Buyer directly else the Buyer shall have a right to recover all such penalty amount from the Performance Security (PBG).Cumulative Penalty cannot exceed more than 10% of the total contract value after which the Buyer shall have the right to get the service / rectification done from alternate sources at the risk and cost of the Seller besides forfeiture of PBG. Seller shall be liable to re-imberse the cost of such service / rectification to the Buyer.

Buyer Added text based ATC clauses Bid participants must ensure to Upload (submit) following documents in serial and read carefully a nnexed terms and condition & Checklist: Sr. No. Required Document 1 OEM/Dealer 2 Certificate, if OEM 3 OEM Authority, if Dealer 4 OEM Turn Over 5 Bidder Turn Over 6 Experience last 3 Yrs. (attach Purchase Order) 7 Past Performance last 3 Yrs. The Bidder or its OEM {themselves or through re-selle r(s)} should have supplied same or similar Category Products for 10% of bid quantity, in at least one of the last three Financial years before the bid opening date . 8 No. of Service Centers in Bihar 9 Toll Free Number 10 Escalation Matrix 11 Affidavit (Rule 4 of term & condition) 12 Test Report 13 Balance Sheet, P&L Account (Last 3 Yrs.) 14 ITR (Last 3 Yrs.) 15 Warranty 3 Yrs. minimum 16 Ready to submit e-PBG (5% for 38 months) after con tract generation (Yes/No) Detailed specification of SIEM Tool (Hardware) in ATC Parameters: .

Buyer uploaded ATC document Click here to view the file.