Customized AMC/CMC For Pre-owned Products - Non Comprehensive AMC Of EOT Cranes At BDL-IBU Unit For 02 Years; TOJYM; Annual Maintenance Contract (AMC); Quarterly; No

OPTION CLAUSE 50% : The buyer can increase or decrease the contract quantity or contract duration up to 50 percent at the time of issue of the contract. However, once the contract is issued, the contract quantity or contract duration can only be increased up to 50 percent. Bidders are bound to accept the revised quantity or duration. For lumpsum-based service contracts, the buyer may increase the scope of work and contract value up to 50 percent with the consent of the service provider

Buyer Added text based ATC clauses *** SPECIAL TERMS & CONDITIONS:

• (1)BDL reserves the right to: [a] Increase / decrease the requirement quantity on prorate basis on order price. [b] Cancel the contract at any point, by giving 3 months notice period.
• (2)BDL is not responsible for any Medical/Accident Insurance claim for the workmen engaged by the Contr actor/Vendor while doing maintenance of cranes job.
• (3)Vendor shall ensure that the deployed technicians should be medically fit and should not have any Acr ophobia (fear of height).
• (4)The technicians engaged by the Vendor shall be required to follow the security regulations of the comp any. The Vendor’s technicians shall be liable for security check by the security staff deployed by the comp any.
• (5)Vendor shall ensure that the technicians engaged by them, carry proper identity cards with them to be issued by him/her during the working hours.
• (6)Vendor shall be held responsible for any damage/loss to the company caused due to the negligence of his technicians and shall compensate to the company for such losses which will be assessed and determin ed by the company.
• (7)In case of death or mishap leading to any injury or disability whatsoever, occurred during discharging t he duty, the compensation /legal or any other liability will solely rest with the Vendor.
• (8)In case of accident occurs while on duty and during the course of engagement in the work premises of t he company under this Contract, if any of the Vendor's technician(s) meet(s) with any injury indisposition d ue to accident or other natural calamities, the Vendor shall ensure that immediate and adequate medical aid and viz. first aid and subsequent treatment facilities are to be provided to the technician(s) concerned f ree of cost and without fail.
• (9)It shall be the sole responsibility of the Vendor to settle disputes, if any, between himself and the techn ician engaged by them arising out of the engagement and the Management of BDL shall not in any way be responsible. In the event of any technician approaching the Competent Authority under any act or any Cou rt of Law, entire expenses in this regard shall be borne by the Vendor.
• (10)Vendor may visit the site before submitting the quotation for analyzing of AMC work.
• (11)Duration of the service contract may be extended up to 1 year beyond the initial contract duration (su bject to satisfactory performance and mutual consent) with same Price, Terms & Conditions. *** PAYMENT TERMS:
• (1)Payment will be made Quarterly after successful completion of the maintenance activities of Cranes as per Scope of Work and after submission of Service Reports duly certified by concerned section in-charge in cluding the spares requirement/consumables required for future Preventive Maintenance schedules.
• (2)If Vendor skips any of the service visits in any quarter period, the amount will be deducted on pro-rata basis. Payment will be released as per the services rendered. During the period of contract, performance o f the Vendor will be continuously monitored. If it is found any delay while executing AMC and any deficienc y in the service as per Scope of Work, payment pertaining to that particular quarter will not be released. *** SERVICE LEVEL AGREEMENT:
• (1)Vendor has to upload the following documents along with Technical bid: [a] Acceptance of Scope of Work. [b] Acceptance of Special Terms & Conditions. [c] Acceptance of Payment Terms.
• (2)Vendor must have the service facility in the Telangana state to respond quickly for services.
• (3)Vendor has to quote as per the price schedule format and should upload in the financial bid. .

AVAILABILITY OF OFFICE OF SERVICE PROVIDER: An office of the Service Provider must be located in the state of Consignee. DOCUMENTARY EVIDENCE TO BE SUBMITTED.

Dedicated /toll Free Telephone No. for Service Support : BIDDER/OEM must have Dedicated/toll Free Telephone No. for Service Support.

Escalation Matrix For Service Support : Bidder/OEM must provide Escalation Matrix of Telephone Numbers for Service Support.