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Availability of Service Centres: Bidder/OEM must have a Functional Service Centre in the State of each Consignee's Location in case of carry-in warranty. (Not applicable in case of goods having on-site warranty). If service center is not already there at the time of bidding, successful bidder / OEM shall have to establish one within 30 days of award of contract. Payment shall be released only after submission of documentary evidence of having Functional Service Centre.

Bidder financial standing: The bidder should not be under liquidation, court receivership or similar proceedings, should not be bankrupt. Bidder to upload undertaking to this effect with bid.

Bidder's offer is liable to be rejected if they don't upload any of the certificates / documents sought in the Bid document, ATC and Corrigendum if any.

Buyer Added text based ATC clauses 1. 24x7 Resolution/Support. Provide certificate regarding the availability of round-the-clock (24x7) tech nic al support, issue resolution mechanism, response timelines, and escalation procedures to ensure uninterru pted service.

• 2.In-situ Repair and Replacement Support. The vendor shall provide on-site (in-situ) repair and maintenan ce support for the supplied equipment. In case the equipment cannot be repaired and restored to nor mal working condition within 24 hours of reporting the fault, the vendor shall provide an equivalent or higher-s pecification replacement unit to ensure continuity of operations until the original equipment is repaired or permanently replaced.
• 3.Bid Securing Declaration Cert. In place of a Bid security, the Bidders are required to sign a bid securing d eclaration, accepting that if they withdraw or modify their bids during the period of validity, or if they are a warded the contract and they fail to sign the contract, or to submit a performance security before the dea dline defined in the request for bids document, they will be suspended for the period of time specified i n t he request for bids document, from being eligible to submit bids for contracts with the entity that invite d t he bids.
• 4.The supplied products shall be covered under a three year comprehensive warranty with on site repair s upport. The warranty period shall commence from the date of final acceptance of the goods or from the su ccessful installation, testing at the consignee location whichever is later. The successful bidder shall submi t OEM warranty certificate at the time of delivery of goods.
• 5.During the technical bid stage, the vendor shall provide the documents duly mention the brand name an d model number of the offered product and upload the relevant supporting documents during the tech evaluation stage. .