Services should be available 24x7 or •Supply /delivery of the items shall be done as per the local requirements. •Items shall be supplied on the same day preferably before the closure of OPD, if the indent has been placed at least 4 hours before closure of OPD timings. •In cases of life saving emergencies, vendor should be able to supply the item on a short notice preferably within one/two hour of being intimated on phone /Whatsapp/message etc as decided. •Different time limits can be set for different medicines as per local requirements. •Timely supply against the supply order along with full quantity and quality/brand etc as asked shall be the essence of the contract. •Medicines should be supplied by the same quality/ brand etc as mentioned in the supply order. No alternate or substitute will be accepted. However, in case there is no option, the indenting officer will obtain permission from Chief Medical Superintendent, DRH/S.E.Railway/Kharagpur OR nominated SAG/JAG IRHS Officer, not below the rank of DMO for accepting any alternative medicines in consultation with the treating doctor. •Bill should be verified by Pharmacist in-charge of local purchase and by the doctor looking after the medical stores before same is submitted to the bill passing authority i.e Chief Medical Superintendent, DRH/S.E.Railway/Kharagpur OR nominated SAG/JAG IRHS Officer, not below the rank of DMO. For timely payment to vendors , schedule for processing of bills should be decided in consultation with finance