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Annual Maintenance Service - Desktops, Laptops And Peripherals - Desktop PC; Acer, Annual Maintenance Service - Desktops, Laptops And Peripherals - Multifunction Printer (Monochrome , Laser , Composi…

Indian Army

Ministry of Defence › Department of Military Affairs

Delivers to

Darjiling, West Bengal

Overview

10 facts from the tender

Ministry of Defence published this services tender on GeM on 9 Oct 2026, for Darjiling, West Bengal. No EMD is required. It closes on 14 Oct 2026, 1:00 pm IST. Bid number GEM/2026/B/8057429.

Timeline

  1. Published9 Oct 2026 · 2:29 pm
  2. Reverse auctionIf the bid qualifies, after evaluation

Bidding

Bid type
Bid
Evaluation method
Total value wise evaluation
Packet type
Two Packet Bid
Reverse auction
Yes, H1-Highest Priced Bid Elimination
Total quantity
60

Buyer

Created by
SBSOBagdogra
Location
Darjiling · West Bengal
Portal
GeM

Important dates

Published
9 Oct 2026, 2:29 pm IST
Closes
14 Oct 2026, 1:00 pm IST

Service scope & delivery

5 services · Address masked by GeM

Delivery location · all items

***********Darjeeling

GeM masks the full address in this document.
Item 1

Annual Maintenance Service - Desktops, Laptops And Peripherals - Desktop PC; Acer

Quantity22
Wage & allowance components
Number of months for technician
12
Number of Resident engineers
0
Number of technicians
1
Specifications & requirements · 8
Type of Asset
Desktop PC
Make/Brand of Assets
Acer
Status of Annual Maintenance Service Provider
Neither OEM nor ASP
Periodicity of Preventive Maintenance Services
Monthly
Onsite Service Engineers Requirement
As Indicated in Bid Document.
Basic Maintenance of OS, Office Suite, Drivers Update and Patch update on client compute machines
Inclusive
Requirement of Technicians
Yes
Minimum Floor Price defined by Buyer
No
Item 2

Annual Maintenance Service - Desktops, Laptops And Peripherals - Multifunction Printer (Monochrome , Laser , Composite Cartridge, Lower Range; Canon

Quantity16
Wage & allowance components
Number of months for technician
12
Number of Resident engineers
0
Number of technicians
1
Specifications & requirements · 8
Type of Asset
Multifunction Printer (Monochrome , Laser , Composite Cartridge, Lower range
Make/Brand of Assets
Canon
Status of Annual Maintenance Service Provider
Neither OEM nor ASP
Periodicity of Preventive Maintenance Services
Monthly
Onsite Service Engineers Requirement
As Indicated in Bid Document.
Basic Maintenance of OS, Office Suite, Drivers Update and Patch update on client compute machines
Inclusive
Requirement of Technicians
Yes
Minimum Floor Price defined by Buyer
No
Item 3

Annual Maintenance Service - Desktops, Laptops And Peripherals - UPS( Offline 1 KVA); Other

Quantity20
Wage & allowance components
Number of months for technician
12
Number of Resident engineers
0
Number of technicians
1
Specifications & requirements · 8
Type of Asset
UPS( Offline 1 KVA)
Make/Brand of Assets
other
Status of Annual Maintenance Service Provider
Neither OEM nor ASP
Periodicity of Preventive Maintenance Services
Monthly
Onsite Service Engineers Requirement
As Indicated in Bid Document.
Basic Maintenance of OS, Office Suite, Drivers Update and Patch update on client compute machines
Inclusive
Requirement of Technicians
Yes
Minimum Floor Price defined by Buyer
No
Item 4

Annual Maintenance Service - Photocopier Machine - Photocopier Machines(Monochrome , Laser , Composite Cartridge, Mid Range); Canon; Neither OEM Nor ASP

Quantity1
Specifications & requirements · 6
Type Of Asset
Photocopier Machines(Monochrome , Laser , Composite Cartridge, Mid range)
Make/Brand Of Assets
Canon
Status of Annual Maintenance Service Provider
Neither OEM nor ASP
Onsite Service Engineers Requirement
As Indicated in Bid Document
Periodicity of Preventive Maintenance Services
Monthly
Minimum Floor Price defined by Buyer
No
Item 5

Annual Maintenance Service - Photocopier Machine - Photocopier Machines(Monochrome , Laser , Composite Cartridge, Mid Range); HPE; Neither OEM Nor ASP

Quantity1
Specifications & requirements · 6
Type Of Asset
Photocopier Machines(Monochrome , Laser , Composite Cartridge, Mid range)
Make/Brand Of Assets
HPE
Status of Annual Maintenance Service Provider
Neither OEM nor ASP
Onsite Service Engineers Requirement
As Indicated in Bid Document
Periodicity of Preventive Maintenance Services
Monthly
Minimum Floor Price defined by Buyer
No

Tender documents

Documents you must submit

  • Experience Criteria
  • Bidder Turnover
  • Certificate (Requested in ATC)
  • OEM Authorization Certificate
  • Additional Doc 1 (Requested in ATC)

Eligibility

Experience

3 years

Min. turnover

₹80,000

a year, 3-year average

Experience & turnover exemptions

Micro & small enterprises (MSE)

Complete exemption
Exemption conditions

Yes | Complete

View PDF · p. 1

Exemptions depend on the evidence and conditions specified in the bid.

Preferences & relaxations

  • MSE purchase preference
  • EMD exemption

Check each criterion against the tender notice before you bid.

Commercial conditions

EMD
Not required
Performance guarantee
5% for 12 months
Offer validity
180 days
Contract period
1 Year(s)

Buyer requirements & conditions

Buyer-added conditions from the bid document.

OPTION CLAUSE 50% : The buyer can increase or decrease the contract quantity or contract duration up to 50 percent at the time of issue of the contract. However, once the contract is issued, the contract quantity or contract duration can only be increased up to 50 percent. Bidders are bound to accept the revised quantity or duration. For lumpsum-based service contracts, the buyer may increase the scope of work and contract value up to 50 percent with the consent of the service provider

Actual delivery (and Installation & Commissioning (if covered in scope of supply)) is to be done at following address HQ CWE AIR FORCE BAGDOGRA DARJEELING WEST BENGAL .

03

Service & Support

View PDF · p. 9

AVAILABILITY OF OFFICE OF SERVICE PROVIDER: An office of the Service Provider must be located in the state of Consignee. DOCUMENTARY EVIDENCE TO BE SUBMITTED.

04

Service & Support

View PDF · p. 9

Dedicated /toll Free Telephone No. for Service Support : BIDDER/OEM must have Dedicated/toll Free Telephone No. for Service Support.

05

Service & Support

View PDF · p. 9

Escalation Matrix For Service Support : Bidder/OEM must provide Escalation Matrix of Telephone Numbers for Service Support.

06

Certificates

View PDF · p. 9

Bidder's offer is liable to be rejected if they don't upload any of the certificates / documents sought in the Bid document, ATC and Corrigendum if any.

07

Buyer Added Bid Specific ATC

View PDF · p. 9

Buyer Added text based ATC clauses

  • (a)Bidders are requested to upload Bid Specific OEM Authorization Certificates. (b) All OEM Certificates shall have v alid office address, phone number and email ID's. The buyer can verify genuineness of OEM authorization (if require
  • d)uploaded by bidder. (c) Bid Number shall be mentioned in all OEM authorization certificates. (d) The decision of th e Accepting Officer/Buyer shall be final and binding in case of any dispute. No applicant/supplier shall be entitled for any compensation what so ever for rejection of his application by the Accepting Officer on eligibility criterion. (e) An y clarification may be obtain by the bidder before closing date of bid. (f) Insurance risk, if any, should be covered in quoted rates. (g) Bidder will be responsible for lifting of defective / rejected items during inspection supplied by him from consignee site at his own arrangement / cost within ten days after issue of notice of rejection or after generatio n of CRAC by the consignee. (h) Bidders are requested to upload certificate regarding non blacklisting from any Cen tral / State Govt Organization / PSU / Public Listed Company duly signed by the bidder with office seal. If found black listing/un-enlisted during any stage of occurrence of the said job, the contract order will be cancelled without any p ayment/notice. (j) The minimum average annual financial turnover of the bidder during the last three years shall be one lakh as per bid conditions to be uploaded by the bidder. (k) The bid will be rejected if any of the documents/cert ificates as requested in GeM bid not uploaded by the bidder. (l) Exemption (if any) of EMD/ePBG to the bidder will as per the policy/guidelines. Release of EMD/ePBG shall be as per criteria and policy/guidelines. (m) Bidders are reques ted to upload certificate regarding local office branch address alongwith contact number duly signed by the bidder with office seal. .
08

Buyer Added Bid Specific ATC

View PDF · p. 10

Buyer uploaded ATC document Click here to view the file.

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