Annual Maintenance Service - Desktops, Laptops And Peripherals - Camera; Sony, Annual Maintenance Service - Desktops, Laptops And Peripherals - Multimedia Projector; Epson, Annual Maintenance Service…

OPTION CLAUSE 50% : The buyer can increase or decrease the contract quantity or contract duration up to 50 percent at the time of issue of the contract. However, once the contract is issued, the contract quantity or contract duration can only be increased up to 50 percent. Bidders are bound to accept the revised quantity or duration. For lumpsum-based service contracts, the buyer may increase the scope of work and contract value up to 50 percent with the consent of the service provider

Buyer Added text based ATC clauses TERM AND CONDITIONS

• 1.Brand, Configuration and Makes of computers, printer, UPS, Monitors and Photocopier and Scanne r and accessories: As per inverntory attached as Appx ‘A’.
• 2.AMC Type: Comprehensive, Preventive and Breakdown.
• 3.Covered period of AMC: One year from the issue of formal order.
• 4.The corrective preventive and breakdown maintenance to be provided are primarily on site. Howe ver, it may sometime be required to take the equipment to the maintenance centre for detailed testing or diagnosis and repair with the approval of AGE E/M GE (EP).
• 5.Service Engineer having diploma /ITI in either Computer/Electronics/ IT with at least one year exp erience in similar kind of work will be placed during working hours of the department for the duration of AMC. Qualification of the Engineer will be submitted to the department for approval before commence ment of AMC.
• 6.The Vendor, who will be awarded the contract, will produce his qualification, certificate before co mmencement of AMC.
• 7.The Service Engineer/ Service provider shall be the single point of contract for all IT related probl ems :-
• 8.Duties of the above mentioned Engineer will encompass as requirement basis followings:-
• (a)Thoroughly clean the inside of all CPU’s Keyboards and Mouse etc.
• (b)Clean, clip and taps all cables connected to CPUs.
• (c)Virus cleaning of every computer shall be carried out by providing Quick heal Anti Virus (T otal security) for mulitiple uses with deferent Keys.
• (d)All Software/ Window operating system/ drivers shall be original and no pirated software shall be allowed in office PC.
• (e)Recheck all the software’s and their compatibility with Hardware (Once minimum upgra dation is carried out, software’s as deemed necessary will need to be instslled.
• (f)Incidental duties as assigned by AGE E/M will be carried out with minimum time frame and entire satisfaction of AGE E/M and GE (EP) Prayagraj.
• (g)Upgradation of Hardware and software as per latest configuration and requirement shall be done as per manufacture/ user recommendation.
• (h)All Printers Cartridges (any type (colour/ black) and original ink for photocopiers shall be provided by the contractor as per manufacture /user recommendation. Cost of the same shall be d eemed to be included in unit rate/AMC.
• (i)All equipement repairs under AMC shall be covered in AMC rates and any replacement o f major items (Monitors/Mother borad/RAM/Hard disc shall be measured and paid under respective item rate.
• 9.Service Engineer with his team as mentioned above will create a central data base/complaints/ br eakdown and work carried out. Trained personnel on usage of same and load / reload software as requir ed from time to time during this period. The firm shall be responsible for taking backup data and progra m available in PCs before attending faults and shall be responsible for loading the same. The backup co py wil be returned to users under acknowledgement.
• 10.Further, correction and prevention maintenance to be provided are primarily on site. However, w henever there arises a requirement to carry out the equipment to maintenance centre for detailed testi ng or diagnosis and repair, only parts other then storage devices can be taken out. The storage devices like hard disc, RAM, ROM etc will be repaired in the office only. Under no circumstances storage device to be taken out of office by vendor.
• 11.Breakdown time normally will not be more than 8 Hrs.
• 12.In case of any delayed in carrying out the maintenance the proprietor will inform the Garrison En gineer, Engineer Park Prayagraj in writing within 8 Hrs if lodging the complaint.
• 13.The firm will repair / rectify the equipment within 48 hrs of complains received from department itherwise the firm is liable for penalty @ Rs. 500/- per day.
• 14.The firm shall maintained equipment and shall use genuine/ original components for replaceme nt what ever needed until and unless written order of office authority conveyed the original specificatio n / features shall not be changed or modified under any circumstance. The replacemet of components , accessories shall be as per manufacturer’s instructions and under the otders of GE (EP).
• 15.Repairing and replacement includes software and hardware items of computers as instructed by any authorized officer designed by commander keeping in view the cybersecurity instruction. Replaced parts will be remaining with department.
• 16.Service can be terminated by Garrison Engineer (Engineer Park) Prayagraj with a prior notice of 15 days.
• 17.Any amendment/additional terms/ Conditions will be approved by Garrison Engineer (Engineer Park) Prayagraj on mutual acceptance wirth proprietor. Garrison Engineer (Engineer Park) Prayagraj res erve the right to increase or decrease quantities any time. Accordingly the Charges will be increased/de crease on as per existing market rates.
• 18.Payment terms: The Payment will be made quarterly after the service quarter is onver and on r eceipt of bill for the same.
• 19.Keeping on basis of smooth function petty maintenance requirement like locks in PC’s wherever points for locks are available and sufficient LAN cable to locate at appropriated distance from other PC’s to avoid air gaps and other precaution be maintained from time to time peripheral/spares amounting to Rs. 500/- may be replaced in case more than Rs. 500/ the stores will be provided by Engineer.
• 20.Internet should be centrally distributed with adequate protection measures like UTM & regular lo g analysis with corrective action must be carried out.
• 21.It must be ascertained that non internet and internet UTP cables, swithes and CPU’s have clear l abeling marking and colour coding.
• 22.Ensure that no common printing devices are shared internet and non internet computers.
• 23.Unmanageable switching devices shall not be used.
• 24.Unused ports of all manageable switches be disabled.
• 25.Ensure no pirated office software is being utilized in PC’s Office software or antivirus application be obtained from reliable sources i.e. be installed using authorized CD drive CD can be uploated. No do wn loading of application from internet is allowed.
• 26.A book/ register will be maintained in which the technician /Engineer will be record all the compl aints made. They will be attending to all the complaints received immediately. Minor faults will be rectif ied three hours. Major faults will be rectified within forty eight hours.
• 27.Ensuring the covers, screws, switches etc are firmly fastened in respect of each equipment. Note:-
• (i)The IT stores items amounting more than Rs. 500/- will be procured by vender only.
• (ii)The replaced parts of IT equipment will be property of contractor except hard disc. Remaini ng unserviceable items shall be property of Venders. Appendix
• 1.Consignee Instructions.
• (a)The stores will be consigned to GE, E/P, Prayagraj.
• (b)Stores will be consigned on freight to pay basis after inspection by authorized representative and Board of Officers at consignee location.
• (c)Nearest Railway Station: Prayagraj Jn.
• (d)The rates quoted and accepted are for delivery of stores inside the premises of the consignee (price at destination) that is, unloading the con signees end will be arranged by the supplier for which no extra payment will be offered by the department.
• 2.Payment Instructions.
• (a)Payment shall be made only on completion of the complete order d elivered as specified.
• (b)Inspection and acceptance of stores will be carried out by the auth orized representative and Board of Officers at consignee office as conven ed by the Accepting Officer.
• (c)Prescribed pre-stamped, pre-receipted bills in triplicate will be sub mitted to the paying authority after fulfilling 2(a) and 2(b) above.
• (d)Original copy of Job order will be attached with the original bill.
• (e)Payment will be made through A/C payee cheque / RTGS / NEFT / E CS as feasible to the department.
• (f)Where sales tax / GST / other Taxes if any is / are charged, the sup plier will quote his sales tax Registration number and endorse the followin g certificate on the bill:- "Certified that the goods on which sales tax had been charged, hav e not been exempted under the sales tax act/CSP or the rule made there under. The Charges levied on account of such taxes on the goods supplied are correct under the provisions of the Acts or the rules made th ere under and amendments made from time to time."
• (g)Where excise duty is claimed, the following certificate should be at tached to the bill:- “Certified that the goods, on which Excise Duty has been prepaid, h ave not been exempted under the Excise Duty Act. The Excise duty charg es is on the basis of what has, actually, been paid"
• (j)Paying Authority. Payment will be made by the consignee GE, Engr Park' Prayagraj as applicable after vetting of lV/RV and other connec ted documents by respective consignee's Associated Finance i.e. AO GE / AAO GE in token of full supply of store / completion of services.
• (k)No part payment on proof of dispatch after inspection and accept ance will be made by the department.
• 3.General Conditions.
• (a)Issue of Materials.
• (i)All spares will be supplied by the firm and his rates would b e deemed to include cost of alt spares required to make the plant/e quipment /machinery/vehicle functional for the item of repairs order ed.
• (ii)All stores required for cleaning/servicing of parts/component s will be provided by the firm at his own cost and his rates would be deemed to include the cost there of.
• (iii)All types of oils greases where required, will be provided by the firm and his rates would be deemed to include the cost thereof.
• (iv)The firm will issue necessary petrol/diesel required for cleani ng the eqpt/items during the repair or cleaning etc rate would be de emed to include the cost there of.
• (v)The firm will provide all material/spares required, for the wo rk and testing of the item ordered and his rates would be deemed t o include the cost thereof.
• (b)Condition for work.
• (i)GST or any other tax or duties on material and on services i n respect of this contract will be payable by the vendor and nothing extra will be paid by this office for increase in such as taxes or dutie s even if imposed or levied either before or after the quotations are opened.
• (ii)Shifting of existing connections from one place to other with in respective premise.
• (iii)All the components required to be replaced should be of ma nufactories Make or of equivalent standard quality.
• (iv)The firm will bring its own tools for carrying out repair work at site.
• (v)Execution/Consignee/RV shall be monitored by AGE (E/M).
• (vi)AGE (E/M) is hereby authorized as executive agency to moni tor for proper execution of job order and will ensure the term & con dition applied for this job order.
• (vii)Old material recovered through the repair shall be contracto r property and credit amount has already deducted from gross total.
• 4.Inspection and Testing.
• (a)The supply of store / job work at consignee end will be inspected b y a Board of Officers detailed by the accepting officer (AO). The firm will of fer the plan equipment machinery/vehicle after completion of work to the inspecting authority, who shall carry out such inspections which are deem ed necessary.
• (b)After the equipment is inspected jointly by the repairer and the ins pecting authority the equipment shall be subjected, to such tests as mutu ally decided between the inspecting authority and the repairer to ascertai n the functional efficiency of the equipment plant machinery/vehicle. Any defects noticed/pointed out by the inspecting authority shall be rectified b y the repairer cost.
• 5.Status of equipment vehicle / machinery /Plant/Stores . The ite ms, handed over to the repairer shall the property of the Department and the fir m shall have no right on it whatsoever. The firm shall be wholly and fully respon sible for its accrued representative till it is finally handed over to the departmen
• t.Any damage or loss caused to the item in the custody of the firm, by any reas on shall became good by the firm. The assessment of damage/loss made by th e accepting officer shall be final and binding.
• 6.Penalties.
• (a)lf the maintenance work to the stores/vehicle by the stipulated dat e is expected to be delayed due to any cause beyond your control, you sh all immediately on the happening of the event causing delay in the repair s, give notice thereof in writing to the accepting office under intimation to the consignee who after consideration of circumstances causing delay in t he work may grant reasonable extension of time of completing repairs.
• (b)ln case the work are not completed with the stipulated period, the order may cancelled and the items taken back without any liability, whats oever towards the Department.
• (c)No insurance charges will be paid by the Department.
• (d)The accepting officer reserves the right to subject the work to a se cond inspection and testing by an authority nominated by him or to inspe ct and test the repairs himself and may reject them if not found conformin g to the laid down standards and specification within a stipulated period fr om the date of acceptance by the normal inspecting authority mentioned above, even if the repairs done have been accepted, pass and paid for. Th e repairer shall carry out such rectification works within a period of one m onth on receipt of due notice in writing at his (firm) cost.
• 7.Guaranty/ Warranty. The work carried out would bear a guarante e for a period of 12 months from the date of completion of maintenance work of stores with regarded to the quality of spares fitted and workman ship. T he work shall carry out such rectification. including replacement of spares wher e warranted ,Within a period of 7 days of receipt of communication regarding de fense at his (firm) cost, failing which the department reserves the right to got s uch rectification works done at his (repairers) risk and cost.
• 8.Recovery of Outstanding Dues. The department reserves the right to recover any outstanding dues from the firm from the sum available with it or any other department and acceptance to undertake repairs by the firm shall be deemed ad its acceptance to the aforesaid recovery.
• 09.Additional : Minimum 1 Year (12 months) guaranty/ warranty for all it ems.
• 10.Sample should be approve before complete delivery of items. .

Buyer uploaded ATC document Click here to view the file.

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