Call Centre Service - Per Seat Basis - Standard Call Center Setup (On Prim); Offsite

OPTION CLAUSE 25% : The buyer can increase or decrease the contract quantity or contract duration up to 25 percent at the time of issue of the contract. However, once the contract is issued, the contract quantity or contract duration can only be increased up to 25 percent. Bidders are bound to accept the revised quantity or duration. For lumpsum-based service contracts, the buyer may increase the scope of work and contract value up to 25 percent with the consent of the service provider

Buyer Added text based ATC clauses

• 1.Performance Bank Guarantee: QCI shall require the selected service provider to provide a Performance Bank Guarantee, within 30 days of the notification of award, for a value equiva lent to 5% of the contract value. The Performance Guarantee shall contain a claim period of th ree months from the last date as per the contract duration. The selected bidder shall be respo nsible for extending the validity date and claim period of the Performance Guarantee as and when it is due on account of non-completion of the submission of deliverables. The selected v endor can submit e-PBG OR physical copy of Performance Guarantee should be submitted at QCI-HO within 30 days from the notification of award. The selected bidder would be required t o send SFMS code while creation of PBG to the IFSC code provided by QCI In case the selected bidder fails to submit a Performance Guarantee within the time stipulated , the purchaser at its discretion may cancel the order placed on the selected bidder without gi ving any notice. Purchaser shall invoke the performance guarantee in case the selected bidder fails to discharge their contractual obligations during the period or purchaser incurs an y loss due to bidder’s negligence in carrying out the project implementation as per the agreed terms & conditions.
• 2.Payment Terms:
• i.Payment to be made based on actual monthly billing and within 30 days of receip t of tax invoice complete in all respect and QCI sign-off. ii. Incorrect Invoices, Under/Over Payment: In case an invoice is found to have been r endered incorrectly after payment, any underpayment or overpayment will be recover able by or from the Service provider, as the case may be, and, without limiting recours e to other available means, may be offset against any amount subsequently due by QC I to the Service provider under this contract.
• 3.QCI may sign a mutually agreed Non-Disclosure agreement with the selected bidder. .

Buyer uploaded ATC document Click here to view the file.