Interactive Panels With CPU, Conference Speakerphone Without Bluetooth, Video Conferencing Camera / Web Camera (V2)

OPTION CLAUSE: The Purchaser reserves the right to increase or decrease the quantity to be ordered up to 25 percent of bid quantity at the time of placement of contract. The purchaser also reserves the right to increase the ordered quantity up to 25% of the contracted quantity during the currency of the contract at the contracted rates. The delivery period of quantity shall commence from the last date of original delivery order and in cases where option clause is exercised during the extended delivery period the additional time shall commence from the last date of extended delivery period. The additional delivery time shall be (Increased quantity ÷ Original quantity) × Original delivery period (in days), subject to minimum of 30 days. If the original delivery period is less than 30 days, the additional time equals the original delivery period. The Purchaser may extend this calculated delivery duration up to the original delivery period while exercising the option clause. Bidders must comply with these terms.

IMPORTED PRODUCTS: In case of imported products, OEM or Authorized Seller of OEM should have a registered office in India to provide after sales service support in India. The certificate to this effect should be submitted.

Availability of Service Centres: Bidder/OEM must have a Functional Service Centre in the State of each Consignee's Location in case of carry-in warranty. (Not applicable in case of goods having on-site warranty). If service center is not already there at the time of bidding, successful bidder / OEM shall have to establish one within 30 days of award of contract. Payment shall be released only after submission of documentary evidence of having Functional Service Centre.

Escalation Matrix For Service Support : Bidder/OEM must provide Escalation Matrix of Telephone Numbers for Service Support.

Bidder's offer is liable to be rejected if they don't upload any of the certificates / documents sought in the Bid document, ATC and Corrigendum if any.

Buyer Added text based ATC clauses 1 The OEM should have a minimum of two or more direct technical support staff in Bihar to ensure immedi ate technical support. An official confirmation on the OEM’s letterhead or relevant documentation must be provided. 2 The OEM must be certified with valid ISO 9001:2015, ISO 45001:2018, ISO 27001:2022, ISO 14001:2015, and ISO 50001:2018 certifications. Copies of the relevant certificates must be submitted as proof. 3 The OEM must be a Make in India manufacturer with a factory located in India. Relevant proof must be s ubmitted. 4 The buyer reserves the rights for any changes/cancellation/rejection of any part or whole bid, without ass igning any reason what soever. 5 Manufacturer authorization: Wherever Authorized Distributors / Dealers are submitting the bid, Manufact urers Authorization Form (MAF)/Certificate with OEM details such as name, designation, address, e-mail Id and Phone No. required to be furnished along with the tender. 6 Data sheet of the product(s) offered in the bid, are to be uploaded along with the bid documents. Buyers can match and verify the Data Sheet with the product specifications offered. In case of any unexplained mi smatch of technical parameters, the bid is liable for rejection. 7 Dedicated/ toll free Telephone No. for service support, Escalation Matrix for Service support. 8 Only OEMs with a manufacturing unit in India, possessing a valid and up-to-date factory license, certified quality processes audited and acknowledged through On-Site or Virtual Assessment, and a recognized dom estic R&D facility shall be eligible. The Factory License, OEM Assessment Report (abridged), and Recogniti on Letter for in-house R&D issued by DSIR or any Government of India-recognized certification authority m ust be submitted along with the MII Declaration. 9 The Interactive Displays, PTZ Cameras and Quadro must be sourced from a single OEM to ensure seamle ss integration and avoid compatibility issues. 10 Bid specific authorization from OEM must be attached. 11.The OEM should have employees on its payroll in India. This is to justify that OEM has made investment in India and is serious about its business in India which will ensure long term after sales support and spar e support from the OEM. .