ANNUAL MAINTENANCE SERVICE - VIDEO/DATA WALL - Data Wall Display; LG; OEM Authorised Service Provider, ANNUAL MAINTENANCE SERVICE - VIDEO CONFERENCING SYSTEM - Professional Large Format Display (DFM)…

Actual delivery (and Installation & Commissioning (if covered in scope of supply)) is to be done at following address 3rd FLOOR, OPS DIVISION, HEADQUARTERS, COAST GUARD EASTERN SEABOARD, MALKAPURAM, VISAKHAPATNAM 530011 .

Bidder financial standing: The bidder should not be under liquidation, court receivership or similar proceedings, should not be bankrupt. Bidder to upload undertaking to this effect with bid.

Bidders shall quote only those products (Part of Service delivery) in the bid which are not obsolete in the market and has at least 5 years residual market life i.e. the offered product shall not be declared end-of- life by the OEM before this period.

Products supplied shall be nontoxic and harmless to health. In the case of toxic materials, Material Safety Data Sheet may be furnished along with the material.

Shelf Life: The Product/Spare parts to be supplied as part of the services must have minimum 5 YEARS Shelf Life. On the date of supply, minimum 5 YEARS usable shelf life should be available / balance.

• 1.The Seller shall not assign the Contract in whole or part without obtaining the prior written consent of buyer.
• 2.The Seller shall not sub-contract the Contract in whole or part to any entity without obtaining the prior written consent of buyer.
• 3.The Seller shall, notwithstanding the consent and assignment/sub-contract, remain jointly and severally liable and responsible to buyer together with the assignee/ sub-contractor, for and in respect of the due performance of the Contract and the Sellers obligations there under.

AVAILABILITY OF OFFICE OF SERVICE PROVIDER: An office of the Service Provider must be located in the state of Consignee. DOCUMENTARY EVIDENCE TO BE SUBMITTED.

Dedicated /toll Free Telephone No. for Service Support : BIDDER/OEM must have Dedicated/toll Free Telephone No. for Service Support.

Escalation Matrix For Service Support : Bidder/OEM must provide Escalation Matrix of Telephone Numbers for Service Support.

Bidder's offer is liable to be rejected if they don't upload any of the certificates / documents sought in the Bid document, ATC and Corrigendum if any.

• 11.Purchase Preference (State) Bid reserved for MSE from the State of Bid Inviting Authority: Procurement under this bid is reserved for purchase from Micro and Small Enterprises from the State of Bid Inviting Authority having valid Udyam Registration and whose credentials are validated online through Udyam Registration portal. If the bidder wants to avail themselves of the reservation benefit, the bidder must be the manufacturer / OEM of the offered product on GeM. Traders are excluded from the purview of Public Procurement Policy for Micro and Small Enterprises and hence resellers offering products manufactured by some other OEM are not eligible to participate in this bid. In respect of bid for Services, the bidder must be the Service provider of the offered Service. Relevant documentary evidence in this regard shall be uploaded along with the bid in respect of the offered product or service, and Buyer will decide eligibility based on documentary evidence submitted, while evaluating the bid. Benefits of MSE will be allowed only if seller is validated on-line in GeM profile as well as validated and approved by Buyer after evaluation of documents submitted.

Buyer Added text based ATC clauses Additional Scope of Work Towards Annual Maintenance Contract of Video-Wall and Audio Video Conference System alongwith Accessories for 3rd Floor Conference Room, HQ CGE S

• 1.List of Items/equipment to be maintained during the AMC Period is as follows:- Ser Description of items Qty/Deno
• 1.Digital Podium - 01 Nos 2. 7 in. Table top Touch Screen, Black Smooth- 01 Nos
• 3.Flip Top TM FT2 Series Cable Management System, 202 Size, Me-Chanical, Alloy- 01 Nos
• 4.AC Power Outlet Module for FT2 Series, Dual, Universal- 01 Nos 5. 33U Rack Enclosures Networking/Server Rack- 01 Nos
• 6.UPS Smart 6KVA/5.4KW Online UPS, 16 SMF battery of 12V/26Ah for 30mm backup, Battery rack and int erlinks including SITC - 01 Nos
• 2.The Bidder shall include above mentioned jobs also in the Annual Maintenance Contract of video-wall a nd audio video conference system alongwith accessories for 3rd floor Conference Room, HQ CGES SPECIFICATION FOR ANNUAL MAINTENANCE CONTRACT OF VIDEO-WALL AND AUDIO VIDEO CO NFERENCE SYSTEM ALONG WITH ACCESSORIES FOR 3RD FLOOR CONFERENCE ROOM, HA CGES
• 1.List of Items/equipment to be maintained during the AMC Period is as follows:- Ser Description of items Qty/Deno 1. 55-INCH Full HD razor-thin bezel Video Wall display with Automatic Smart Calibration Brightness(Typ.): 500 cd/m2, Bezel: 0.44 mm (Even)- 06 Nos 2. 55'' 4K UHD (3840X2160) LED display, 350 Cd/m2- 04 Nos 3. 15.6" Touch Display with automatic lift for Pop up- 01 Nos
• 4.Digital Podium- 01 Nos
• 5.Polycom Eagle Eye IV USB 12xPTZ Camera- 7230-60896-002-Microsoft Skype for Business Conferencin g Camera- 01 Nos
• 6.Saros 6.5'' 2-Way In-Ceiling Speaker, White Textured, Single (Must be ordered in multiples of 2) - 08 No s 7. 3x210W Commercial POwer Amplifier, 4/80 or 70/100V- 01 Nos
• 8.Digital audio server with 12 analong inputs and 8 analog outputs, and includes Acoustic Echo Cancellati on (AEC) techology on all 12 inputs- 01 Nos
• 9.Boundary layer installation wired microphones- 10 Nos 10. 60 cm gooseneck microphone with one flexible section, an XLR connection and built-in Cardioid microp hone capsule along with base & push button- 02 Nos
• 11.Wireless Handheld Cardioid Microphone - 01 Nos 12. 8x8 4K60 4:4:4 HDR AV Switcher - 01 Nos 13. 3-Series Control System - 01 Nos 14. 7 in. Table top Touch Screen, Black Smooth - 01 Nos
• 15.PoE Injector - 01 Nos
• 16.Flip Top TM FT2 Series Cable Management System, 202 Size: Me-chanical, Alloy - 01 Nos
• 17.AC Power Outlet Module for FT2 Series, Dual, Universal - 01 Nos 18. 33U Rack Enclosures Networking/Server Rack - 01 Nos
• 19.UPS Smart 6KVA/5.4KW Online UPS, 16 SMF battery of 12V/26Ah for 30mm backup, Battery rack and i nterlinks including SITC- 01 Nos
• 2.The AMC shall cover preventive maintenance, breakdown maintenance, software configuration and perf ormance checks of the Video Wall display, smart controller, audio system associated control equipment an d interconnecting (excluding civil and electrical works).
• 3.The contractor shall carry out one preventive maintenance visit every quarter (four visit per year). A Ser vice report shall be submitted after each.
• 4.Emergency support shall be provided as and when required. Breakdown complaints shall be attended within 02 hours of receipt of the complaint. Critical faults shall be rectified within 06 hours subject to the a vailability of spare parts.
• 5.The AMC shall include cleaning, inspection, testing, calibration, firmware/software updates, configuratio n and optimization of the complete system.
• 6.Obsolescence Management: 6.1 The contract shall monitor the availability of spare parts, components and software required f or maintenance throughout the AMC period. 6.2 If Any component, spare part, or software becomes obsolete or is discontinue by original Equip ment manufacturer (OEM), the contractor shall promptly inform the purchaser in writing,. along with supporting evidence from the OEM. 6.3 The contractor shall propose suitable OEM-approved equivalent or upgraded replac ement components that are fully compatible with the existing systems, without affecting the system's performance, safety of functionality. 6.4 The contract shall make responsible effort to source obsolete spare parts through OEM-author ised channels before recommending replacement or upgrades. 6.5 Any additional cost arising due obsolescence of spares parts shall be borne by the buyer throu gh a mutually agreed separate work order as per buyer willingness. 6.6 The contractor shall ensure that replacement of obsolete components does not invalidate OEM warranties or system certificcations. 6.7 The Contractor shall maintain complete documentation of all replacements, upgrades, firmwa re/software updates and configuration changes and submit the records to the purchaser. BUYER ADDED ADDITIONAL TERMS AND CONDITIONS TOWARDS ANNUAL MAINTENANCE CO NTRACT OF VIDEO-WALL AND AUDIO VIDEO CONFERENCE SYSTEM ALONG WITH ACCESSORIES F OR 3RD FLOOR CONFERENCE ROOM, HQ CGES
• 1.All minor consumables, connectors, cables, screws, cleaning materials, and accessories required for rou tine maintenance shall be provided by the contractor at no extra cost.
• 2.The contractor shall ensure that the system functions satisfactorily after every maintenance visit.
• 3.Qualified and experienced service engineers shall be deployed for maintenance of the equipment.
• 4.The Contractor shall maintain a complaint register/service log indicating the date and time of complaint, action taken, and rectification.
• 5.The contractor shall comply with all applicable safety, security, and entry regulations of the establishme nt.
• 6.The department shall provide access to the equipment during working hours for maintenance activities.
• 7.The AMC period shall be 12 months from the date of commencement and may be extended on mutually agreed terms, subject to satisfactory performance.
• 8.Payment shall be released after satisfactory completion of services as per the terms of the contract and submission of the required documents.
• 9.Failure to attend complaints or delays in rectification may attract penalties as per the contract condition

s.

• 10.Any damage caused to the equipment due to negligence of the contractor or its personnel shall be ma de good by the contractor at their own cost.
• 11.The contractor shall maintain confidentiality of all data, settings, and information related to the installe d system and not disclose the same to any third party. .

Buyer uploaded ATC document Click here to view the file.

• 14.Buyer Added Bid Specific SLA Text Clause(s) Additional Scope of Work Towards Annual Maintenance Contract of Video-Wall and Audio Video Conference System alongwith Accessories for 3rd Floor Conference Room, HQ CGE S
• 1.List of Items/equipment to be maintained during the AMC Period is as follows:- Ser Description of items Qty/Deno
• 1.Digital Podium - 01 Nos 2. 7 in. Table top Touch Screen, Black Smooth- 01 Nos
• 3.Flip Top TM FT2 Series Cable Management System, 202 Size, Me-Chanical, Alloy- 01 Nos
• 4.AC Power Outlet Module for FT2 Series, Dual, Universal- 01 Nos 5. 33U Rack Enclosures Networking/Server Rack- 01 Nos
• 6.UPS Smart 6KVA/5.4KW Online UPS, 16 SMF battery of 12V/26Ah for 30mm backup, Battery rack and int erlinks including SITC - 01 Nos
• 2.The Bidder shall include above mentioned jobs also in the Annual Maintenance Contract of video-wall and audio video conference system alongwith accessories for 3rd floor Conference Room, HQ CGES SPECIFICATION FOR ANNUAL MAINTENANCE CONTRACT OF VIDEO-WALL AND AUDIO VIDEO CO NFERENCE SYSTEM ALONG WITH ACCESSORIES FOR 3RD FLOOR CONFERENCE ROOM, HA CGES
• 1.List of Items/equipment to be maintained during the AMC Period is as follows:- Ser Description of items Qty/Deno 1. 55-INCH Full HD razor-thin bezel Video Wall display with Automatic Smart Calibration Brigh tness(Typ.): 500 cd/m2, Bezel: 0.44 mm (Even)- 06 Nos 2. 55'' 4K UHD (3840X2160) LED display, 350 Cd/m2- 04 Nos 3. 15.6" Touch Display with automatic lift for Pop up- 01 Nos
• 4.Digital Podium- 01 Nos
• 5.Polycom Eagle Eye IV USB 12xPTZ Camera- 7230-60896-002-Microsoft Skype for Business Conferencing Camera- 01 Nos
• 6.Saros 6.5'' 2-Way In-Ceiling Speaker, White Textured, Single (Must be ordered in multiples of 2) - 08 Nos 7. 3x210W Commercial POwer Amplifier, 4/80 or 70/100V- 01 Nos
• 8.Digital audio server with 12 analong inputs and 8 analog outputs, and includes Acoustic Ec ho Cancellation (AEC) techology on all 12 inputs- 01 Nos
• 9.Boundary layer installation wired microphones- 10 Nos 10. 60 cm gooseneck microphone with one flexible section, an XLR connection and built-in Car dioid microphone capsule along with base & push button- 02 Nos
• 11.Wireless Handheld Cardioid Microphone - 01 Nos 12. 8x8 4K60 4:4:4 HDR AV Switcher - 01 Nos 13. 3-Series Control System - 01 Nos 14. 7 in. Table top Touch Screen, Black Smooth - 01 Nos
• 15.PoE Injector - 01 Nos
• 16.Flip Top TM FT2 Series Cable Management System, 202 Size: Me-chanical, Alloy - 01 Nos
• 17.AC Power Outlet Module for FT2 Series, Dual, Universal - 01 Nos 18. 33U Rack Enclosures Networking/Server Rack - 01 Nos
• 19.UPS Smart 6KVA/5.4KW Online UPS, 16 SMF battery of 12V/26Ah for 30mm backup, Batter y rack and interlinks including SITC- 01 Nos
• 2.The AMC shall cover preventive maintenance, breakdown maintenance, software configurat ion and performance checks of the Video Wall display, smart controller, audio system associat ed control equipment and interconnecting (excluding civil and electrical works).
• 3.The contractor shall carry out one preventive maintenance visit every quarter (four visit per year). A Service report shall be submitted after each.
• 4.Emergency support shall be provided as and when required. Breakdown complaints shall be attended within 02 hours of receipt of the complaint. Critical faults shall be rectified within 06 hours subject to the availability of spare parts.
• 5.The AMC shall include cleaning, inspection, testing, calibration, firmware/software updates, configuration and optimization of the complete system.
• 6.Obsolescence Management: 6.1 The contract shall monitor the availability of spare parts, components and soft ware required for maintenance throughout the AMC period. 6.2 If Any component, spare part, or software becomes obsolete or is discontinue by ori ginal Equipment manufacturer (OEM), the contractor shall promptly inform the purcha ser in writing,. along with supporting evidence from the OEM. 6.3 The contractor shall propose suitable OEM-approved equivalent or upgra ded replacement components that are fully compatible with the existing systems, witho ut affecting the system's performance, safety of functionality. 6.4 The contract shall make responsible effort to source obsolete spare parts through OEM-authorised channels before recommending replacement or upgrades. 6.5 Any additional cost arising due obsolescence of spares parts shall be borne by the buyer through a mutually agreed separate work order as per buyer willingness. 6.6 The contractor shall ensure that replacement of obsolete components does no t invalidate OEM warranties or system certificcations 6.7 The Contractor shall maintain complete documentation of all replacements, upgrad es, firmware/software updates and configuration changes and submit the record s to the purchaser. BUYER ADDED ADDITIONAL TERMS AND CONDITIONS TOWARDS ANNUAL MAINTENANCE CON TRACT OF VIDEO-WALL AND AUDIO VIDEO CONFERENCE SYSTEM ALONG WITH ACCESSORIES FOR 3RD FLOOR CONFERENCE ROOM, HQ CGES
• 1.All minor consumables, connectors, cables, screws, cleaning materials, and accessories requ ired for routine maintenance shall be provided by the contractor at no extra cost.
• 2.The contractor shall ensure that the system functions satisfactorily after every maintenanc e visit.
• 3.Qualified and experienced service engineers shall be deployed for maintenance of the equip ment.
• 4.The Contractor shall maintain a complaint register/service log indicating the date and time of complaint, action taken, and rectification.
• 5.The contractor shall comply with all applicable safety, security, and entry regulations of the establishment.
• 6.The department shall provide access to the equipment during working hours for maintenan ce activities.
• 7.The AMC period shall be 12 months from the date of commencement and may be extended on mutually agreed terms, subject to satisfactory performance.
• 8.Payment shall be released after satisfactory completion of services as per the terms of the contract and submission of the required documents.
• 9.Failure to attend complaints or delays in rectification may attract penalties as per the contr act conditions.
• 10.Any damage caused to the equipment due to negligence of the contractor or its personnel shall be made good by the contractor at their own cost.
• 11.The contractor shall maintain confidentiality of all data, settings, and information related t o the installed system and not disclose the same to any third party.
• 15.Buyer Added Bid Specific SLA File Attachment Click here to view the file.
• 16.Buyer Added Bid Specific Scope Of Work(SOW) Text Clause(s) Additional Scope of Work Towards Annual Maintenance Contract of Video-Wall and Audio Video Conference System alongwith Accessories for 3rd Floor Conference Room, HQ CGE S
• 1.List of Items/equipment to be maintained during the AMC Period is as follows:- Ser Description of items Qty/Deno
• 1.Digital Podium - 01 Nos 2. 7 in. Table top Touch Screen, Black Smooth- 01 Nos
• 3.Flip Top TM FT2 Series Cable Management System, 202 Size, Me-Chanical, Alloy- 01 Nos
• 4.AC Power Outlet Module for FT2 Series, Dual, Universal- 01 Nos 5. 33U Rack Enclosures Networking/Server Rack- 01 Nos
• 6.UPS Smart 6KVA/5.4KW Online UPS, 16 SMF battery of 12V/26Ah for 30mm backup, Battery rack and int erlinks including SITC - 01 Nos
• 2.The Bidder shall include above mentioned jobs also in the Annual Maintenance Contract of video-wall and audio video conference system alongwith accessories for 3rd floor Conference Room, HQ CGES SPECIFICATION FOR ANNUAL MAINTENANCE CONTRACT OF VIDEO-WALL AND AUDIO VIDEO CO NFERENCE SYSTEM ALONG WITH ACCESSORIES FOR 3RD FLOOR CONFERENCE ROOM, HA CGES
• 1.List of Items/equipment to be maintained during the AMC Period is as follows:- Ser Description of items Qty/Deno 1. 55-INCH Full HD razor-thin bezel Video Wall display with Automatic Smart Calibration Brigh tness(Typ.): 500 cd/m2, Bezel: 0.44 mm (Even)- 06 Nos 2. 55'' 4K UHD (3840X2160) LED display, 350 Cd/m2- 04 Nos 3. 15.6" Touch Display with automatic lift for Pop up- 01 Nos
• 4.Digital Podium- 01 Nos
• 5.Polycom Eagle Eye IV USB 12xPTZ Camera- 7230-60896-002-Microsoft Skype for Business Conferencing Camera- 01 Nos
• 6.Saros 6.5'' 2-Way In-Ceiling Speaker, White Textured, Single (Must be ordered in multiples of 2) - 08 Nos 7. 3x210W Commercial POwer Amplifier, 4/80 or 70/100V- 01 Nos
• 8.Digital audio server with 12 analong inputs and 8 analog outputs, and includes Acoustic Ec ho Cancellation (AEC) techology on all 12 inputs- 01 Nos
• 9.Boundary layer installation wired microphones- 10 Nos 10. 60 cm gooseneck microphone with one flexible section, an XLR connection and built-in Car dioid microphone capsule along with base & push button- 02 Nos
• 11.Wireless Handheld Cardioid Microphone - 01 Nos 12. 8x8 4K60 4:4:4 HDR AV Switcher - 01 Nos 13. 3-Series Control System - 01 Nos 14. 7 in. Table top Touch Screen, Black Smooth - 01 Nos
• 15.PoE Injector - 01 Nos
• 16.Flip Top TM FT2 Series Cable Management System, 202 Size: Me-chanical, Alloy - 01 Nos
• 17.AC Power Outlet Module for FT2 Series, Dual, Universal - 01 Nos 18. 33U Rack Enclosures Networking/Server Rack - 01 Nos
• 19.UPS Smart 6KVA/5.4KW Online UPS, 16 SMF battery of 12V/26Ah for 30mm backup, Batter y rack and interlinks including SITC- 01 Nos
• 2.The AMC shall cover preventive maintenance, breakdown maintenance, software configurat ion and performance checks of the Video Wall display, smart controller, audio system associat ed control equipment and interconnecting (excluding civil and electrical works).
• 3.The contractor shall carry out one preventive maintenance visit every quarter (four visit per year). A Service report shall be submitted after each.
• 4.Emergency support shall be provided as and when required. Breakdown complaints shall be attended within 02 hours of receipt of the complaint. Critical faults shall be rectified within 06 hours subject to the availability of spare parts.
• 5.The AMC shall include cleaning, inspection, testing, calibration, firmware/software updates, configuration and optimization of the complete system.
• 6.Obsolescence Management: 6.1 The contract shall monitor the availability of spare parts, components and soft ware required for maintenance throughout the AMC period. 6.2 If Any component, spare part, or software becomes obsolete or is discontinue by ori ginal Equipment manufacturer (OEM), the contractor shall promptly inform the purcha ser in writing,. along with supporting evidence from the OEM. 6.3 The contractor shall propose suitable OEM-approved equivalent or upgra ded replacement components that are fully compatible with the existing systems, witho ut affecting the system's performance, safety of functionality. 6.4 The contract shall make responsible effort to source obsolete spare parts through OEM-authorised channels before recommending replacement or upgrades. 6.5 Any additional cost arising due obsolescence of spares parts shall be borne by the buyer through a mutually agreed separate work order as per buyer willingness. 6.6 The contractor shall ensure that replacement of obsolete components does no t invalidate OEM warranties or system certificcations 6.7 The Contractor shall maintain complete documentation of all replacements, upgrad es, firmware/software updates and configuration changes and submit the record s to the purchaser. BUYER ADDED ADDITIONAL TERMS AND CONDITIONS TOWARDS ANNUAL MAINTENANCE CON TRACT OF VIDEO-WALL AND AUDIO VIDEO CONFERENCE SYSTEM ALONG WITH ACCESSORIES FOR 3RD FLOOR CONFERENCE ROOM, HQ CGES
• 1.All minor consumables, connectors, cables, screws, cleaning materials, and accessories requ ired for routine maintenance shall be provided by the contractor at no extra cost.
• 2.The contractor shall ensure that the system functions satisfactorily after every maintenanc e visit.
• 3.Qualified and experienced service engineers shall be deployed for maintenance of the equip ment.
• 4.The Contractor shall maintain a complaint register/service log indicating the date and time of complaint, action taken, and rectification.
• 5.The contractor shall comply with all applicable safety, security, and entry regulations of the establishment.
• 6.The department shall provide access to the equipment during working hours for maintenan ce activities.
• 7.The AMC period shall be 12 months from the date of commencement and may be extended on mutually agreed terms, subject to satisfactory performance.
• 8.Payment shall be released after satisfactory completion of services as per the terms of the contract and submission of the required documents.
• 9.Failure to attend complaints or delays in rectification may attract penalties as per the contr act conditions.
• 10.Any damage caused to the equipment due to negligence of the contractor or its personnel shall be made good by the contractor at their own cost.
• 11.The contractor shall maintain confidentiality of all data, settings, and information related t o the installed system and not disclose the same to any third party.
• 17.Buyer Added Bid Specific Scope Of Work(SOW) File Attachment Click here to view the file.