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ANNUAL MAINTENANCE SERVICE - VIDEO CONFERENCING SYSTEM - Video Conferencing End Point; Polycom; OEM Authorised Service Provider

State Secretariat

Panchayat and Rural Development Department West Bengal › Panchayat And Rd Wb

Delivers to

North 24 Parganas, West Bengal

Overview

10 facts from the tender

Panchayat and Rural Development Department West Bengal published this services tender on GeM on 12 Oct 2026, for North 24 Parganas, West Bengal. No EMD is required. It closes on 2 Nov 2026, 3:00 pm IST. Bid number GEM/2026/B/8148179.

Timeline

  1. Published12 Oct 2026 · 2:33 pm

Bidding

Bid type
Bid
Evaluation method
Total value wise evaluation
Packet type
Two Packet Bid
Reverse auction
No
Total quantity
1

Buyer

Created by
Mousam.Mukherjee
Location
North 24 Parganas · West Bengal
Portal
GeM

Important dates

Published
12 Oct 2026, 2:33 pm IST
Closes
2 Nov 2026, 3:00 pm IST

Service scope & delivery

1 service · 1 delivery location

Item 1

ANNUAL MAINTENANCE SERVICE - VIDEO CONFERENCING SYSTEM - Video Conferencing End Point; Polycom; OEM Authorised Service Provider

Quantity1
Delivery location

700106,Joint Administrative Building, HC 7, salt lake

Specifications & requirements · 9
Amc Category
Video Conferencing End Point
Amc Brand
Polycom
Status of Annual Maintenance Service Provider
OEM Authorised Service Provider
Additional Asset Type
NA
Additional Make/Brand
NA
Onsite Service Engineers Requirement
As Indicated in Bid Document
Basic Maintenance of OS, Office Suite, Drivers Update and Patch update on client Video conference system
Exclusive
Periodicity of Preventive Maintenance Services
Quarterly
Minimum Floor Price defined by Buyer
No

Tender documents

Documents you must submit

  • Experience Criteria
  • Certificate (Requested in ATC)
  • OEM Authorization Certificate

Eligibility

Experience

3 years

Experience & turnover exemptions

Micro & small enterprises (MSE)

Complete exemption
Exemption conditions

Yes | Complete

View PDF · p. 1

Exemptions depend on the evidence and conditions specified in the bid.

Preferences & relaxations

  • MSE purchase preference
  • EMD exemption

Check each criterion against the tender notice before you bid.

Commercial conditions

EMD
Not required
Performance guarantee
Not required
Offer validity
60 days
Contract period
1 Year(s)

Payment terms

Payments shall be made to the Seller within 45 days of issue of service delivery acceptance certificate (SDAC) and on-line submission of bills (This is in supersession of 10 days time as provided in clause 12 of GeM GTC)

View PDF · p. 2

Buyer requirements & conditions

Buyer-added conditions from the bid document.

OPTION CLAUSE 25% : The buyer can increase or decrease the contract quantity or contract duration up to 25 percent at the time of issue of the contract. However, once the contract is issued, the contract quantity or contract duration can only be increased up to 25 percent. Bidders are bound to accept the revised quantity or duration. For lumpsum-based service contracts, the buyer may increase the scope of work and contract value up to 25 percent with the consent of the service provider

Manufacturer Authorization:Wherever Authorised Distributors/service providers are submitting the bid, Authorisation Form /Certificate with OEM/Original Service Provider details such as name, designation, address, e-mail Id and Phone No. required to be furnished along with the bid

03

Service & Support

View PDF · p. 5

AVAILABILITY OF OFFICE OF SERVICE PROVIDER: An office of the Service Provider must be located in the state of Consignee. DOCUMENTARY EVIDENCE TO BE SUBMITTED.

04

Service & Support

View PDF · p. 5

Dedicated /toll Free Telephone No. for Service Support : BIDDER/OEM must have Dedicated/toll Free Telephone No. for Service Support.

05

Buyer Added Bid Specific ATC

View PDF · p. 5

Buyer Added text based ATC clauses

  • 1.Bidder should submit bid specific Ink signed OEM Authorization from HP( Polycom).
  • 2.Bidder should have office in consignee location. 3.Bid Security (EMD): Rs. 9000.00 (Rupees eight thousand two hundred fifty only) o r 2% of the quoted amount whichever is higher, it to be deposited as Earnest Money into “WBSRDA Computerisation Cell A/c BRGF”. A/c No. 400010110000658, I FSC Code No.BKID0004056, Bank of India, Unnayan Bhawan Branch, Salt La ke, Sector – II, 700091 through RTGS/NEFT/CBS System only. A scanned copy of th e receipt of successful deposit of the EMD must have to be uploaded during submissi on of the bid. The bid without EMD receipts will be treated as unsuccessful .
06

Buyer Added Bid Specific ATC

View PDF · p. 5

Buyer uploaded ATC document Click here to view the file.

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