Annual Maintenance Service - Photocopier Machine - Photocopier Machines ( Monochrome , Laser , Separate Drum And Tonner ); Kyocera; OEM Authorised Service Provider, Annual Maintenance Service - Photo…

OPTION CLAUSE 50% : The buyer can increase or decrease the contract quantity or contract duration up to 50 percent at the time of issue of the contract. However, once the contract is issued, the contract quantity or contract duration can only be increased up to 50 percent. Bidders are bound to accept the revised quantity or duration. For lumpsum-based service contracts, the buyer may increase the scope of work and contract value up to 50 percent with the consent of the service provider

• 2.Provisions for workmen compensation, insurance, public liability, property damage, insurance etc. to be ensured by the contractor. Also, safety measures prescribed for working in Extra High Voltage & use of personnel protective equipment must be adhered to.

Bidder financial standing: The bidder should not be under liquidation, court receivership or similar proceedings, should not be bankrupt. Bidder to upload undertaking to this effect with bid.

Manufacturer Authorization:Wherever Authorised Distributors/service providers are submitting the bid, Authorisation Form /Certificate with OEM/Original Service Provider details such as name, designation, address, e-mail Id and Phone No. required to be furnished along with the bid

AVAILABILITY OF OFFICE OF SERVICE PROVIDER: An office of the Service Provider must be located in the state of Consignee. DOCUMENTARY EVIDENCE TO BE SUBMITTED.

Bidders can also submit the EMD with Fixed Deposit Receipt made out or pledged in the name of A/C Registrar, IGDTUW, Delhi . The bank should certify on it that the deposit can be withdrawn only on the demand or with the sanction of the pledgee. For release of EMD, the FDR will be released in the favour of the bidder by the Buyer after making endorsement on the back of the FDR duly signed and stamped along with covering letter. Bidder has to upload scanned copy/ proof of the FDR along with bid and has to ensure delivery of hardcopy to the Buyer within 5 days of Bid End date/ Bid Opening date

• 7.Buyer Added Bid Specific Scope Of Work(SOW) Text Clause(s)
• 1.The onsite comprehensive AMC covered both Preventive and Corrective Maintenance.
• 2.Atleast one preventive maintenance should be done every quarter during maintenance period.
• 3.Under Corrective Maintenance, All spares covered except consumables such as cartridges and drum kits etc.
• 4.The bidder should have their office within Delhi NCR.
• 5.The AMC vendor shall provide Service Escalation Matrix with contact details.
• 6.The complaint may attached within 24 hours. If complaint is not rectified within 48 hours penalty of Rs. 5 0 0 per day will be imposed. If Standby equipment is provided within 48 hours, no penalty will be imposed .
• 7.This contract may not cover the damages to the equipment, if any, due to natural calamities such as lig ht ning, electrical short circuit, physical damage, flooding and rat bites.
• 8.The bidder should be OEM Authorized Service Provider. Bid Specific OEM Authorization Certificate should be uploaded along with bid.

Buyer uploaded ATC document Click here to view the file.