Annual Maintenance Service - Photocopier Machine - Photocopier Machines ( Colour , Laser , Separate Drum & Tonner, High Range); Kyocera; OEM Authorised Service Provider

Malicious Code Certificate: The seller should upload following certificate in the bid:-

• (a)This is to certify that the Hardware and the Software being offered, as part of the contract, does not contain Embedded Malicious code that would activate procedures to :-
• (i)Inhibit the desires and designed function of the equipment.
• (ii)Cause physical damage to the user or equipment during the exploitation.
• (iii)Tap information resident or transient in the equipment/network.
• (b)The firm will be considered to be in breach of the procurement contract, in case physical damage, loss of information or infringements related to copyright and Intellectual Property Right (IPRs) are caused due to activation of any such malicious code in embedded software.

Manufacturer Authorization:Wherever Authorised Distributors/service providers are submitting the bid, Authorisation Form /Certificate with OEM/Original Service Provider details such as name, designation, address, e-mail Id and Phone No. required to be furnished along with the bid

AVAILABILITY OF OFFICE OF SERVICE PROVIDER: An office of the Service Provider must be located in the state of Consignee. DOCUMENTARY EVIDENCE TO BE SUBMITTED.

Dedicated /toll Free Telephone No. for Service Support : BIDDER/OEM must have Dedicated/toll Free Telephone No. for Service Support.

Buyer Added text based ATC clauses

• 1.The service provider is required to provide all reprographic supplies, i.e. consumables and spare parts for the equipments except power, paper, staples and any other output print material.
• 2.The service provider is required to repair and service the equipments at the customer’s request within 24 hours of receipt of communication from the cu stomer.
• 3.The service provider is required to provide training for operating the equ ipments to two persons nominated by the customers.
• 4.The Buyer Department may dissolve the agreement with immediate effe ct, if (i) the service provider fails to comply with any provision of the agreement.
• (ii)the service provider is declared bankrupt.
• 5.The bidder is advised to visit and examine the installation site and obtai n for itself on its own responsibility all information that may be necessary for pr eparing the Bid. The costs of visiting the site shall be borne by the Bidding firm.
• 6.The Bidder shall not be entitled to hold any claim against Buyer for nonc ompliance due to lack of any kind of pre-requisite information as it is the sole re sponsibility of the Bidder to obtain all information with regard to site, surrounding, working conditions, weather etc. on its own before submission of t he bid.
• 7.The bidders must have valid ISO certification. Copy of the certificate sho uld be enclosed with the bid.
• 8.The bidder is required to submit bid specific Manufacturer Authorization F orm (MAF) from OEM.
• 9.No additional documents will be accepted after closing the bid or during representation window.
• 10.Agreement to ATC must be submitted on Bidder’s letterhead and must b e submitted with bid. .

OPTION CLAUSE 25% : The buyer can increase or decrease the contract quantity or contract duration up to 25 percent at the time of issue of the contract. However, once the contract is issued, the contract quantity or contract duration can only be increased up to 25 percent. Bidders are bound to accept the revised quantity or duration. For lumpsum-based service contracts, the buyer may increase the scope of work and contract value up to 25 percent with the consent of the service provider