Annual Maintenance Service - Desktops, Laptops And Peripherals - Desktop PC; Acer, Annual Maintenance Service - Desktops, Laptops And Peripherals - Desktop PC; Dell, Annual Maintenance Service - Desk…

OPTION CLAUSE 50% : The buyer can increase or decrease the contract quantity or contract duration up to 50 percent at the time of issue of the contract. However, once the contract is issued, the contract quantity or contract duration can only be increased up to 50 percent. Bidders are bound to accept the revised quantity or duration. For lumpsum-based service contracts, the buyer may increase the scope of work and contract value up to 50 percent with the consent of the service provider

Buyer Added text based ATC clauses SPECIFIC TERMS AND CONDITIONS

• 1.This AMC covers all aspects of hardware & software maintenance of offi ce equipments, including repairs and installation of user provided software and O.S, the details of assets are mentioned in the “ASSET DETAILS AND ITS DISTRI BUTION” file uploaded in this bid. This AMC would be a non-comprehensive type , but include antivirus for OS. The vendor should have expertise in servicing and troubleshooting of various hardware and software issues, including Desktop PCs , Photocopier machines, EPABX, surveillance systems, LAN/Networking, operatin g systems, and other related software and hardware. The bidder’s Workshop an d Office should be in the vicinity of this HQ. Proof of registered office at Agra is mandatory. Services would include back-up, Disk Clean-up, Physical cleaning of the computer systems and peripherals, disaster recovery solution, general antivirus checks and regular maintenance like :-
• a)Running diagnostic tests to ensure if all the components are wor king fine/efficiently.
• b)Upkeep, Cleaning and maintenance of the hardware installed.
• c)To provide and maintain the required drivers, additional periphe rals and hardware for maintaining the equipment.
• d)Standby arrangement if possible to be made in case the equipm ent is to be taken to workshop for repairs.
• f)Support for users and troubleshooting of commercial software p ackages, network trouble shooting and removal of virus and re-installation of so ftware, if corrupted.
• g)Maintenance of network, replacement of component/s in case of failure. Any other maintenance work to be undertaken related to the comp uter/peripherals.
• 2.The Contract covers provision of one dedicated complaint number and a n expert service engineer by the Firm having an experience of not less than 5 y ears in the field who shall attend the complaints, during working hours in the of fice of HQ CWE Agra. Firms should have a valid certificate in Quality Manageme nt Systems accredited by IAF. MSME would be given preference as per policy in vogue. These requirements should be uploaded by the bidder during bidding pr ocess. Firms should have work experience from a single entity/firm/institution of more than 5 years in continuity.
• 3.The Firm shall also be responsible for regular cleaning and replacement of parts/ peripherals if required, in respect of items not covered under AM

C.

• 4.Each office equipment and Computers Peripherals has to be inspected e very month till the contract is valid. The Engineer shall submit inspection rep ort of the above Peripherals to the Project Manager or his representative / E ngineer-in- Charge of HQ CWE Agra every month.
• 5.The Firm shall be responsible for preventive and corrective maintenance of office equipments and Computers Peripherals.
• 6.Any lapse in the maintenance of the above by deployed person shall be considered a lapse in the service provided as per contract and shall be liable f or penalty.
• 7.The order shall be valid for a period of 12 (Twelve) months from the d ate of commencement of work as given in the work order. The term can be extended with mutual consent of both the parties.
• 8.It shall be obligatory on the part of the contractor to carry out repair/ ma intenance of office equipments and Computers Peripherals under his direct supervision and under no circumstances the work shall be assigned to any othe r sub-contractor.
• 9.The Firms shall maintain the equipment as per manufacturer’s guideline s and shall use genuine parts for replacement. Before replacing any part, the Firm has to submit invoice duly signed by the Project Manager or his represen tative / Engineer-in-Charge, after getting the written order the part shall be rep laced. Contractor shall give Guarantee/Warrantee of new parts utilized.
• 10.The repair work is to be carried out in the different premises where the machine is located.
• 11.The work that cannot be done within the office premises shall be allowe d to be done outside/workshop with the written permission of the Project M anager or his representative / Engineer-in-Charge. No extra charges shall be paid for such works. In such cases, the transport and labour charges shall be borne by the Contractor himself.
• 12.The contractor shall maintain job cards/log books for all machines invari ably indicating date and time of the complaint attended, nature of fault, par ts replaced, if any.
• 13.The contractor shall not avoid or delay or slow down or postpone or refu se any order for service of machines for any reason whatever. Any avoid ance or delay or slow down or postpone/ refusal shall tantamount to violation of the contract.
• 14.MAINTENANCE OF CONTRACT
• (a)The provisions of the Contract Labour Regulation & Abolish Act, 1 970 and the rules as amended there under the Notification issued under Section 10 of the Act, if any, are not to be violated. However, contractor shall maintain the following registers: -
• (i)Complaint Register.
• (ii)Register of Replacement.
• (iii)Register of Service.
• 15.MAJOR REPAIR / WORK
• (a)Any major repairs required will be brought to the notice of Project Manager or his representative / Engineer-in-Charge and got approved by HQ CWE Agra and Engineer-in-charge before undertaking the work in ha nd against proper work order. Hard disk & mother board will be replaced after g etting approval of CWE and eplacement will be handed over to represen tative of HQ CWE Agra for condemnation board.
• 16.DAMAGE OF EQUIPMENT Any damage to the existing structure and fixtures during the exe cution of work and damage to equipment due to negligence, lack of proper mai ntenance and misuse shall be made good by the contractor at his own cost to the entire satisfaction of the Engineer-in-Charge.
• 17.PAYMENT TERMS:-
• (t)The maintenance charges shall be payable to the vendor after e very three months or as agreed between the parties. For this, vendor will produce the bill in triplicate and payment would be done after audited by associated account office. No advance payments will be done.
• 18.CLOSURE BY MUTUAL AGREEMENT
• (a)In case of any administrative or technical problems, natural cala mities, force- majeure or any other problem which necessitates closure of A MC of Computer & Peripherals for either of the party which desires foreclos ure of work shall serve a one month notice to the other party stating the reasons for closure. During the Notice Period, both parties shall discharge their obligations without fail. In case, the Accepting officer desires fur ther extension due to some administrative reasons, marginal increas e of notice period can be done but not exceeding one more month (Max 3 months including initial notice period) can be implemented and the con tractor shall accept any such demand, by which time, alternate arrangements as required shall be made by the Department to take over the assets.
• 19.No information of any kind of this office shall be conveyed outside throu gh any form, this being a Defence office. Any breach will be dealt with Military p olicies in vogue.
• 20.It is the duty of every Consultant, Contractors and Agencies to keep the mselves acquainted with the morale and conduct of the staff working under the m and to see that each member of the staff fully understands and observes all security regulations and that his/her behaviour in No way raises doubt ab out his / her reliability. They should also see that the Site Engineers unde r them keep in close touch with the work of the staff in their respective s ites and their Notice all cases where any suspicious conduct on their part is noti ced.
• 21.Bidder will have to submit names along with details of phone No., e-mail ID and Bio-data of service engineers to this department. These individuals shou ld be security cleared and their Police verification should be done and v erification documents to be handed over to HQ CWE Agra.
• 22.The Consultants/Contractors/Agencies and their sub consultants/contrac tors will Not bring any guests/friends/visitors to the strategic /classified si te (who is Not concerned with the Project) just for giving away informatio n or to show off the kind of Project being undertaken by him/her.
• 23.IDENTITY CARDS/ PASSES:- The contractor, his agents, representat ives are required individually to furnish police verification’ based on which I dentity Card/ passes shall be issued by Security Office. The identity card or pa ss will be examined by the security staff at the time of entry into or exit f or the purpose of identifying his carts, trucks etc. to the personnel in charg e of Restricted Area. .