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GeMOpenServicesReverse auction

Annual Maintenance Service - Desktops, Laptops And Peripherals - All In One PC; Hp, Annual Maintenance Service - Desktops, Laptops And Peripherals - Desktop PC; Apple, Annual Maintenance Service - De…

Bharat Sanchar Nigam Limited Portal(bsnl)

Ministry of Communications › Department of Telecommunications (DOT) › New Delhi

Delivers to

Central Delhi, Delhi

Overview

11 facts from the tender

Ministry of Communications published this services tender on GeM on 14 Oct 2026, for Central Delhi, Delhi. The estimated value is ₹24.1 L and the EMD is ₹48,160. It closes on 16 Oct 2026, 2:00 pm IST. Bid number GEM/2026/R/751818.

From the bid document

TimelineBid → reverse auction

  1. Bid published14 Jul 2026
  2. Bid closed29 Jul 2026 · 11:00 am
  3. RA issued13 Oct 2026
  4. RA started14 Oct 2026 · 2:00 pm

Bidding

Bid type
Reverse auction
Evaluation method
Total value wise evaluation
Packet type
Two Packet Bid
Reverse auction
Yes, H1-Highest Priced Bid Elimination
Auction for bid
GEM/2026/B/7655166
Total quantity
1,762

Buyer

Created by
opraman10@bsnl.co.in
Location
Central Delhi · Delhi
Portal
GeM

Important dates

Published
14 Oct 2026, 2:00 pm IST
Closes
16 Oct 2026, 2:00 pm IST

Bid & reverse auction

This reverse auction is the price round of bid GEM/2026/B/7655166. GeM's auction document lists only the auction, so the items, delivery, eligibility and buyer terms below come from the bid document and are marked From the bid document.

Bid document (PDF) Reverse auction document (PDF)

Items & delivery

From the bid document

29 items · 1 delivery location

Delivery location · all items

110001,R.No. 005, CIT cell, Bharat Sanchar Bhawan, HC Mathur Lane, Janpath

Showing 29 of 29
01Annual Maintenance Service - Desktops, Laptops And Peripherals - All In One PC; HpQuantity5DetailsClose

Wage & allowance components

Number of Resident engineers
0
Number of technicians
0

Specifications & requirements

Type of Asset
All In One PC
Make/Brand of Assets
hp
Status of Annual Maintenance Service Provider
Neither OEM nor ASP
Periodicity of Preventive Maintenance Services
Quarterly
Onsite Service Engineers Requirement
As Indicated in Bid Document.
Basic Maintenance of OS, Office Suite, Drivers Update and Patch update on client compute machines
Inclusive
Minimum Floor Price defined by Buyer
No
02Annual Maintenance Service - Desktops, Laptops And Peripherals - Desktop PC; AppleQuantity5DetailsClose

Wage & allowance components

Number of Resident engineers
0
Number of technicians
0

Specifications & requirements

Type of Asset
Desktop PC
Make/Brand of Assets
Apple
Status of Annual Maintenance Service Provider
Neither OEM nor ASP
Periodicity of Preventive Maintenance Services
Quarterly
Onsite Service Engineers Requirement
As Indicated in Bid Document.
Basic Maintenance of OS, Office Suite, Drivers Update and Patch update on client compute machines
Inclusive
Minimum Floor Price defined by Buyer
No
03Annual Maintenance Service - Desktops, Laptops And Peripherals - Laptop; LenovoQuantity102DetailsClose

Wage & allowance components

Number of Resident engineers
0
Number of technicians
0

Specifications & requirements

Type of Asset
Laptop
Make/Brand of Assets
Lenovo
Status of Annual Maintenance Service Provider
Neither OEM nor ASP
Periodicity of Preventive Maintenance Services
Quarterly
Onsite Service Engineers Requirement
As Indicated in Bid Document.
Basic Maintenance of OS, Office Suite, Drivers Update and Patch update on client compute machines
Inclusive
Minimum Floor Price defined by Buyer
No
04Annual Maintenance Service - Desktops, Laptops And Peripherals - Laptop; Apple MicrosoftQuantity8DetailsClose

Wage & allowance components

Number of Resident engineers
0
Number of technicians
0

Specifications & requirements

Type of Asset
Laptop
Make/Brand of Assets
Apple Microsoft
Status of Annual Maintenance Service Provider
Neither OEM nor ASP
Periodicity of Preventive Maintenance Services
Quarterly
Onsite Service Engineers Requirement
As Indicated in Bid Document.
Basic Maintenance of OS, Office Suite, Drivers Update and Patch update on client compute machines
Inclusive
Minimum Floor Price defined by Buyer
No
05Annual Maintenance Service - Desktops, Laptops And Peripherals - Desktop PC; AcerQuantity49DetailsClose

Wage & allowance components

Number of Resident engineers
0
Number of technicians
0

Specifications & requirements

Type of Asset
Desktop PC
Make/Brand of Assets
Acer
Status of Annual Maintenance Service Provider
Neither OEM nor ASP
Periodicity of Preventive Maintenance Services
Quarterly
Onsite Service Engineers Requirement
As Indicated in Bid Document.
Basic Maintenance of OS, Office Suite, Drivers Update and Patch update on client compute machines
Inclusive
Minimum Floor Price defined by Buyer
No
06Annual Maintenance Service - Desktops, Laptops And Peripherals - Desktop PC; DellQuantity102DetailsClose

Wage & allowance components

Number of Resident engineers
0
Number of technicians
0

Specifications & requirements

Type of Asset
Desktop PC
Make/Brand of Assets
Dell
Status of Annual Maintenance Service Provider
Neither OEM nor ASP
Periodicity of Preventive Maintenance Services
Quarterly
Onsite Service Engineers Requirement
As Indicated in Bid Document.
Basic Maintenance of OS, Office Suite, Drivers Update and Patch update on client compute machines
Inclusive
Minimum Floor Price defined by Buyer
No
07Annual Maintenance Service - Desktops, Laptops And Peripherals - Desktop PC; HCLQuantity59DetailsClose

Wage & allowance components

Number of Resident engineers
0
Number of technicians
0

Specifications & requirements

Type of Asset
Desktop PC
Make/Brand of Assets
HCL
Status of Annual Maintenance Service Provider
Neither OEM nor ASP
Periodicity of Preventive Maintenance Services
Quarterly
Onsite Service Engineers Requirement
As Indicated in Bid Document.
Basic Maintenance of OS, Office Suite, Drivers Update and Patch update on client compute machines
Inclusive
Minimum Floor Price defined by Buyer
No
08Annual Maintenance Service - Desktops, Laptops And Peripherals - Desktop PC; HpQuantity245DetailsClose

Wage & allowance components

Number of Resident engineers
0
Number of technicians
0

Specifications & requirements

Type of Asset
Desktop PC
Make/Brand of Assets
hp
Status of Annual Maintenance Service Provider
Neither OEM nor ASP
Periodicity of Preventive Maintenance Services
Quarterly
Onsite Service Engineers Requirement
As Indicated in Bid Document.
Basic Maintenance of OS, Office Suite, Drivers Update and Patch update on client compute machines
Inclusive
Minimum Floor Price defined by Buyer
No
09Annual Maintenance Service - Desktops, Laptops And Peripherals - Desktop PC; LenovoQuantity30DetailsClose

Wage & allowance components

Number of Resident engineers
0
Number of technicians
0

Specifications & requirements

Type of Asset
Desktop PC
Make/Brand of Assets
Lenovo
Status of Annual Maintenance Service Provider
Neither OEM nor ASP
Periodicity of Preventive Maintenance Services
Quarterly
Onsite Service Engineers Requirement
As Indicated in Bid Document.
Basic Maintenance of OS, Office Suite, Drivers Update and Patch update on client compute machines
Inclusive
Minimum Floor Price defined by Buyer
No
10Annual Maintenance Service - Desktops, Laptops And Peripherals - Desktop PC; HIND HLBS MilleniumQuantity332DetailsClose

Wage & allowance components

Number of Resident engineers
0
Number of technicians
0

Specifications & requirements

Type of Asset
Desktop PC
Make/Brand of Assets
HIND HLBS Millenium
Status of Annual Maintenance Service Provider
Neither OEM nor ASP
Periodicity of Preventive Maintenance Services
Quarterly
Onsite Service Engineers Requirement
As Indicated in Bid Document.
Basic Maintenance of OS, Office Suite, Drivers Update and Patch update on client compute machines
Inclusive
Minimum Floor Price defined by Buyer
No
11Annual Maintenance Service - Desktops, Laptops And Peripherals - Printer (Monochrome , Laser , Composite Cartridge ); HpQuantity258DetailsClose

Wage & allowance components

Number of Resident engineers
0
Number of technicians
0

Specifications & requirements

Type of Asset
Printer (Monochrome , Laser , Composite Cartridge )
Make/Brand of Assets
hp
Status of Annual Maintenance Service Provider
Neither OEM nor ASP
Periodicity of Preventive Maintenance Services
Quarterly
Onsite Service Engineers Requirement
As Indicated in Bid Document.
Basic Maintenance of OS, Office Suite, Drivers Update and Patch update on client compute machines
Inclusive
Minimum Floor Price defined by Buyer
No
12Annual Maintenance Service - Desktops, Laptops And Peripherals - Printer (Monochrome , Laser , Composite Cartridge ); CanonQuantity100DetailsClose

Wage & allowance components

Number of Resident engineers
0
Number of technicians
0

Specifications & requirements

Type of Asset
Printer (Monochrome , Laser , Composite Cartridge )
Make/Brand of Assets
Canon
Status of Annual Maintenance Service Provider
Neither OEM nor ASP
Periodicity of Preventive Maintenance Services
Quarterly
Onsite Service Engineers Requirement
As Indicated in Bid Document.
Basic Maintenance of OS, Office Suite, Drivers Update and Patch update on client compute machines
Inclusive
Minimum Floor Price defined by Buyer
No
13Annual Maintenance Service - Desktops, Laptops And Peripherals - Multifunction Printer (Monochrome , Laser , Composite Cartridge, Lower Range; CanonQuantity66DetailsClose

Wage & allowance components

Number of Resident engineers
0
Number of technicians
0

Specifications & requirements

Type of Asset
Multifunction Printer (Monochrome , Laser , Composite Cartridge, Lower range
Make/Brand of Assets
Canon
Status of Annual Maintenance Service Provider
Neither OEM nor ASP
Periodicity of Preventive Maintenance Services
Quarterly
Onsite Service Engineers Requirement
As Indicated in Bid Document.
Basic Maintenance of OS, Office Suite, Drivers Update and Patch update on client compute machines
Inclusive
Minimum Floor Price defined by Buyer
No
14Annual Maintenance Service - Desktops, Laptops And Peripherals - Multifunction Printer (Monochrome , Laser , Composite Cartridge, Lower Range; SamsungQuantity45DetailsClose

Wage & allowance components

Number of Resident engineers
0
Number of technicians
0

Specifications & requirements

Type of Asset
Multifunction Printer (Monochrome , Laser , Composite Cartridge, Lower range
Make/Brand of Assets
Samsung
Status of Annual Maintenance Service Provider
Neither OEM nor ASP
Periodicity of Preventive Maintenance Services
Quarterly
Onsite Service Engineers Requirement
As Indicated in Bid Document.
Basic Maintenance of OS, Office Suite, Drivers Update and Patch update on client compute machines
Inclusive
Minimum Floor Price defined by Buyer
No
15Annual Maintenance Service - Desktops, Laptops And Peripherals - Printer ( Monochrome , Laser , Separate Drum And Tonner ); BrotherQuantity172DetailsClose

Wage & allowance components

Number of Resident engineers
0
Number of technicians
0

Specifications & requirements

Type of Asset
Printer ( Monochrome , Laser , Separate Drum and Tonner )
Make/Brand of Assets
Brother
Status of Annual Maintenance Service Provider
Neither OEM nor ASP
Periodicity of Preventive Maintenance Services
Quarterly
Onsite Service Engineers Requirement
As Indicated in Bid Document.
Basic Maintenance of OS, Office Suite, Drivers Update and Patch update on client compute machines
Inclusive
Minimum Floor Price defined by Buyer
No
16Annual Maintenance Service - Desktops, Laptops And Peripherals - Multifunction Printer ( Monochrome , Laser , Separate Drum & Tonner, Lower Range); HpQuantity8DetailsClose

Wage & allowance components

Number of Resident engineers
0
Number of technicians
0

Specifications & requirements

Type of Asset
Multifunction Printer ( Monochrome , Laser , Separate Drum & Tonner, Lower range)
Make/Brand of Assets
hp
Status of Annual Maintenance Service Provider
Neither OEM nor ASP
Periodicity of Preventive Maintenance Services
Quarterly
Onsite Service Engineers Requirement
NONE
Basic Maintenance of OS, Office Suite, Drivers Update and Patch update on client compute machines
Inclusive
Minimum Floor Price defined by Buyer
No
17Annual Maintenance Service - Desktops, Laptops And Peripherals - Printer ( Ink Jet , Mono And Colour, Lower Range ); HpQuantity5DetailsClose

Wage & allowance components

Number of Resident engineers
0
Number of technicians
0

Specifications & requirements

Type of Asset
Printer ( Ink Jet , Mono and Colour, Lower Range )
Make/Brand of Assets
hp
Status of Annual Maintenance Service Provider
Neither OEM nor ASP
Periodicity of Preventive Maintenance Services
Quarterly
Onsite Service Engineers Requirement
As Indicated in Bid Document.
Basic Maintenance of OS, Office Suite, Drivers Update and Patch update on client compute machines
Inclusive
Minimum Floor Price defined by Buyer
No
18Annual Maintenance Service - Desktops, Laptops And Peripherals - Scanner; EpsonQuantity3DetailsClose

Wage & allowance components

Number of Resident engineers
0
Number of technicians
0

Specifications & requirements

Type of Asset
Scanner
Make/Brand of Assets
Epson
Status of Annual Maintenance Service Provider
Neither OEM nor ASP
Periodicity of Preventive Maintenance Services
Quarterly
Onsite Service Engineers Requirement
As Indicated in Bid Document.
Basic Maintenance of OS, Office Suite, Drivers Update and Patch update on client compute machines
Inclusive
Minimum Floor Price defined by Buyer
No
19Annual Maintenance Service - Desktops, Laptops And Peripherals - Scanner ( Flat Bed); HpQuantity22DetailsClose

Wage & allowance components

Number of Resident engineers
0
Number of technicians
0

Specifications & requirements

Type of Asset
Scanner ( Flat Bed)
Make/Brand of Assets
hp
Status of Annual Maintenance Service Provider
Neither OEM nor ASP
Periodicity of Preventive Maintenance Services
Quarterly
Onsite Service Engineers Requirement
As Indicated in Bid Document.
Basic Maintenance of OS, Office Suite, Drivers Update and Patch update on client compute machines
Inclusive
Minimum Floor Price defined by Buyer
No
20Annual Maintenance Service - Desktops, Laptops And Peripherals - Multi-function Printer (Colour , Laser , Composite Cartridge, Mid Range); HpQuantity8DetailsClose

Wage & allowance components

Number of Resident engineers
0
Number of technicians
0

Specifications & requirements

Type of Asset
Multi-function Printer (Colour , Laser , Composite Cartridge, Mid range)
Make/Brand of Assets
hp
Status of Annual Maintenance Service Provider
Neither OEM nor ASP
Periodicity of Preventive Maintenance Services
Quarterly
Onsite Service Engineers Requirement
As Indicated in Bid Document.
Basic Maintenance of OS, Office Suite, Drivers Update and Patch update on client compute machines
Inclusive
Minimum Floor Price defined by Buyer
No
21Annual Maintenance Service - Desktops, Laptops And Peripherals - Multifunction Printer ( Monochrome , Laser , Separate Drum & Tonner, Mid Range); HpQuantity40DetailsClose

Wage & allowance components

Number of Resident engineers
0
Number of technicians
0

Specifications & requirements

Type of Asset
Multifunction Printer ( Monochrome , Laser , Separate Drum & Tonner, Mid Range)
Make/Brand of Assets
hp
Status of Annual Maintenance Service Provider
Neither OEM nor ASP
Periodicity of Preventive Maintenance Services
Quarterly
Onsite Service Engineers Requirement
As Indicated in Bid Document.
Basic Maintenance of OS, Office Suite, Drivers Update and Patch update on client compute machines
Inclusive
Minimum Floor Price defined by Buyer
No
22Annual Maintenance Service - Desktops, Laptops And Peripherals - Multifunction Printer ( Monochrome , Laser , Separate Drum & Tonner, Mid Range); KyoceraQuantity20DetailsClose

Wage & allowance components

Number of Resident engineers
0
Number of technicians
0

Specifications & requirements

Type of Asset
Multifunction Printer ( Monochrome , Laser , Separate Drum & Tonner, Mid Range)
Make/Brand of Assets
Kyocera
Status of Annual Maintenance Service Provider
Neither OEM nor ASP
Periodicity of Preventive Maintenance Services
Quarterly
Onsite Service Engineers Requirement
As Indicated in Bid Document.
Basic Maintenance of OS, Office Suite, Drivers Update and Patch update on client compute machines
Inclusive
Minimum Floor Price defined by Buyer
No
23Annual Maintenance Service - Desktops, Laptops And Peripherals - Multifunction Printer ( Ink Tank , Mono & Colour , Lowe Range ); HP EpsonQuantity7DetailsClose

Wage & allowance components

Number of Resident engineers
0
Number of technicians
0

Specifications & requirements

Type of Asset
Multifunction Printer ( Ink Tank , Mono & Colour , Lowe Range )
Make/Brand of Assets
HP Epson
Status of Annual Maintenance Service Provider
Neither OEM nor ASP
Periodicity of Preventive Maintenance Services
Quarterly
Onsite Service Engineers Requirement
As Indicated in Bid Document.
Basic Maintenance of OS, Office Suite, Drivers Update and Patch update on client compute machines
Inclusive
Minimum Floor Price defined by Buyer
No
24Annual Maintenance Service - Desktops, Laptops And Peripherals - Printer (Colour, Laser, Separate Drum And Toner); BrotherQuantity2DetailsClose

Wage & allowance components

Number of Resident engineers
0
Number of technicians
0

Specifications & requirements

Type of Asset
Printer (Colour, Laser, Separate Drum and Toner)
Make/Brand of Assets
Brother
Status of Annual Maintenance Service Provider
Neither OEM nor ASP
Periodicity of Preventive Maintenance Services
Quarterly
Onsite Service Engineers Requirement
As Indicated in Bid Document.
Basic Maintenance of OS, Office Suite, Drivers Update and Patch update on client compute machines
Inclusive
Minimum Floor Price defined by Buyer
No
25Annual Maintenance Service - Desktops, Laptops And Peripherals - Printer (Colour, Laser, Composite Cartridge); HpQuantity8DetailsClose

Wage & allowance components

Number of Resident engineers
0
Number of technicians
0

Specifications & requirements

Type of Asset
Printer (Colour, Laser, Composite Cartridge)
Make/Brand of Assets
hp
Status of Annual Maintenance Service Provider
Neither OEM nor ASP
Periodicity of Preventive Maintenance Services
Quarterly
Onsite Service Engineers Requirement
As Indicated in Bid Document.
Basic Maintenance of OS, Office Suite, Drivers Update and Patch update on client compute machines
Inclusive
Minimum Floor Price defined by Buyer
No
26Annual Maintenance Service - Desktops, Laptops And Peripherals - Printer (Colour, Laser, Composite Cartridge); KyoceraQuantity4DetailsClose

Wage & allowance components

Number of Resident engineers
0
Number of technicians
0

Specifications & requirements

Type of Asset
Printer (Colour, Laser, Composite Cartridge)
Make/Brand of Assets
Kyocera
Status of Annual Maintenance Service Provider
Neither OEM nor ASP
Periodicity of Preventive Maintenance Services
Quarterly
Onsite Service Engineers Requirement
As Indicated in Bid Document.
Basic Maintenance of OS, Office Suite, Drivers Update and Patch update on client compute machines
Inclusive
Minimum Floor Price defined by Buyer
No
27Annual Maintenance Service - Desktops, Laptops And Peripherals - Printer (Colour, Laser, Composite Cartridge); HpQuantity1DetailsClose

Wage & allowance components

Number of Resident engineers
0
Number of technicians
0

Specifications & requirements

Type of Asset
Printer (Colour, Laser, Composite Cartridge)
Make/Brand of Assets
hp
Status of Annual Maintenance Service Provider
Neither OEM nor ASP
Periodicity of Preventive Maintenance Services
Quarterly
Onsite Service Engineers Requirement
As Indicated in Bid Document.
Basic Maintenance of OS, Office Suite, Drivers Update and Patch update on client compute machines
Inclusive
Minimum Floor Price defined by Buyer
No
28Annual Maintenance Contract For Networking Devices (Version 2) - L2 Switch; CISCOQuantity55DetailsClose

Wage & allowance components

Number of Resident engineers
0
Number of technicians
0

Specifications & requirements

Type of Networking Device for AMC
L2 Switch
OEM of Networking Devices
CISCO
Type of AMC
Hardware
Dedicated/toll Free Telephone No for Service Support
Yes
Requirement of Preventive Maintenance
Quarterly
Nature of Annual Maintenance Service Provider
Neither of the above
Whether passive components(like cable) need to be included in AMC
No
ISO certification
ISO 9001
Model Number/Part number of networking device(In case of bid mode, buyer may upload the same in scope of work)
Ethernet Manageable Switch of Cisco
Minimum Floor Price defined by Buyer
No
29Annual Maintenance Contract For Networking Devices (Version 2) - L3 Switch; CISCOQuantity1DetailsClose

Wage & allowance components

Number of Resident engineers
0
Number of technicians
0

Specifications & requirements

Type of Networking Device for AMC
L3 Switch
OEM of Networking Devices
CISCO
Type of AMC
Hardware
Dedicated/toll Free Telephone No for Service Support
Yes
Requirement of Preventive Maintenance
Quarterly
Nature of Annual Maintenance Service Provider
Neither of the above
Whether passive components(like cable) need to be included in AMC
No
ISO certification
ISO 9001
Model Number/Part number of networking device(In case of bid mode, buyer may upload the same in scope of work)
Cisco
Minimum Floor Price defined by Buyer
No

Tender documents

Bid files and supporting documents, linked directly from GeM.

Policy & contract references

Documents you must submit

  • Experience Criteria
  • Bidder Turnover
  • Certificate (Requested in ATC)

Eligibility

From the bid and reverse-auction documents

Experience

3 years

Min. turnover

₹8 L

a year, 3-year average

Experience & turnover exemptions

Micro & small enterprises (MSE)

Complete exemption
From the reverse auction
Exemption conditions

Yes | Complete

View PDF · p. 2

Exemptions depend on the evidence and conditions specified in the bid.

Preferences & relaxations

From the bid document

  • MSE purchase preference: no
  • EMD exemption: no

Check each criterion against the tender notice before you bid.

Commercial conditions

From the bid and reverse-auction documents

EMD
₹48,160
Performance guarantee
0.03% for 28 months
Offer validity
150 days
Contract period
2 Year(s) 1 Day(s)

Payment terms

From the bid document

Payments shall be made to the Seller within 45 days of issue of service delivery acceptance certificate (SDAC) and on-line submission of bills (This is in supersession of 10 days time as provided in clause 12 of GeM GTC)

View PDF · p. 4

Reverse auction extension

From the reverse auction

If any seller submits the offer price during last 15 minutes of RA end time, then RA will be automatically extended for next 15 minutes from the last participation time. There is no limit on such RA extension cycle.

View PDF · p. 2

Buyer requirements & conditions

Buyer-added conditions from the bid and the reverse-auction documents.

From the bid document

OPTION CLAUSE 25% : The buyer can increase or decrease the contract quantity or contract duration up to 25 percent at the time of issue of the contract. However, once the contract is issued, the contract quantity or contract duration can only be increased up to 25 percent. Bidders are bound to accept the revised quantity or duration. For lumpsum-based service contracts, the buyer may increase the scope of work and contract value up to 25 percent with the consent of the service provider

  • 2.Buyer Added Bid Specific Scope Of Work(SOW) File Attachment Click here to view the file.
03

Buyer Added Bid Specific ATC

View PDF · p. 35

Buyer uploaded ATC document Click here to view the file.

From the reverse auction

Reverse auction — offer validity

View PDF · p. 2

Participation by the bidder in RA process would be considered as their consent for extension in offer validity by 30 days by the date of RA initiation.

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