GeMOpenServicesBid

Annual Maintenance Service - Desktops, Laptops And Peripherals - Desktop PC; Hp, Annual Maintenance Service - Desktops, Laptops And Peripherals - Desktop PC; Acer, Annual Maintenance Service - Deskto…

Employees Provident Fund Organisation (epfo)

Ministry of Labour and Employment › Kannur Office

Delivers to

Kannur, Kerala

Overview

10 facts from the tender

Ministry of Labour and Employment published this services tender on GeM on 15 Oct 2026, for Kannur, Kerala. No EMD is required. It closes on 27 Oct 2026, 12:00 pm IST. Bid number GEM/2026/B/8163976.

Timeline

Published15 Oct 2026 · 11:49 am
Closesin 11d 12h27 Oct 2026 · 12:00 pm

Bidding

Bid type: Bid
Evaluation method: Total value wise evaluation
Packet type: Two Packet Bid
Reverse auction: No
Total quantity: 65

Buyer

Created by: suresh.kumar03
Location: Kannur · Kerala
Portal: GeM

Important dates

Published: 15 Oct 2026, 11:49 am IST
Closes: 27 Oct 2026, 12:00 pm IST

Service scope & delivery

11 services · 1 delivery location

Delivery location · all items

670001,VK COMPLEX FORT ROAD KANNUR

Item 1

Annual Maintenance Service - Desktops, Laptops And Peripherals - Desktop PC; Hp

Quantity2

Wage & allowance components

Number of months for technician: 12
Number of Resident engineers: 0
Number of technicians: 1

Specifications & requirements · 8

Type of Asset: Desktop PC
Make/Brand of Assets: hp
Status of Annual Maintenance Service Provider: Neither OEM nor ASP
Periodicity of Preventive Maintenance Services: Bi-Monthly
Onsite Service Engineers Requirement: NONE
Basic Maintenance of OS, Office Suite, Drivers Update and Patch update on client compute machines: Inclusive
Requirement of Technicians: Yes
Minimum Floor Price defined by Buyer: No

View PDF · p. 4

Item 2

Annual Maintenance Service - Desktops, Laptops And Peripherals - Desktop PC; Acer

Quantity17

Wage & allowance components

Number of months for technician: 12
Number of Resident engineers: 0
Number of technicians: 1

Specifications & requirements · 8

Type of Asset: Desktop PC
Make/Brand of Assets: Acer
Status of Annual Maintenance Service Provider: Neither OEM nor ASP
Periodicity of Preventive Maintenance Services: Bi-Monthly
Onsite Service Engineers Requirement: NONE
Basic Maintenance of OS, Office Suite, Drivers Update and Patch update on client compute machines: Inclusive
Requirement of Technicians: Yes
Minimum Floor Price defined by Buyer: No

View PDF · p. 4

Item 3

Annual Maintenance Service - Desktops, Laptops And Peripherals - Desktop PC; KBS

Quantity2

Wage & allowance components

Number of months for technician: 12
Number of Resident engineers: 0
Number of technicians: 1

Specifications & requirements · 8

Type of Asset: Desktop PC
Make/Brand of Assets: KBS
Status of Annual Maintenance Service Provider: Neither OEM nor ASP
Periodicity of Preventive Maintenance Services: Bi-Monthly
Onsite Service Engineers Requirement: NONE
Basic Maintenance of OS, Office Suite, Drivers Update and Patch update on client compute machines: Inclusive
Requirement of Technicians: Yes
Minimum Floor Price defined by Buyer: No

View PDF · p. 5

Item 4

Annual Maintenance Service - Desktops, Laptops And Peripherals - Desktop PC; Other

Quantity5

Wage & allowance components

Number of months for technician: 12
Number of Resident engineers: 0
Number of technicians: 1

Specifications & requirements · 8

Type of Asset: Desktop PC
Make/Brand of Assets: other
Status of Annual Maintenance Service Provider: Neither OEM nor ASP
Periodicity of Preventive Maintenance Services: Bi-Monthly
Onsite Service Engineers Requirement: NONE
Basic Maintenance of OS, Office Suite, Drivers Update and Patch update on client compute machines: Inclusive
Requirement of Technicians: Yes
Minimum Floor Price defined by Buyer: No

View PDF · p. 6

Item 5

Annual Maintenance Service - Desktops, Laptops And Peripherals - All In One PC; Acer

Quantity3

Wage & allowance components

Number of months for technician: 12
Number of Resident engineers: 0
Number of technicians: 1

Specifications & requirements · 8

Type of Asset: All In One PC
Make/Brand of Assets: Acer
Status of Annual Maintenance Service Provider: Neither OEM nor ASP
Periodicity of Preventive Maintenance Services: Bi-Monthly
Onsite Service Engineers Requirement: NONE
Basic Maintenance of OS, Office Suite, Drivers Update and Patch update on client compute machines: Inclusive
Requirement of Technicians: Yes
Minimum Floor Price defined by Buyer: No

View PDF · p. 7

Item 6

Annual Maintenance Service - Desktops, Laptops And Peripherals - Laptop; Lenovo

Quantity1

Wage & allowance components

Number of months for technician: 12
Number of Resident engineers: 0
Number of technicians: 1

Specifications & requirements · 8

Type of Asset: Laptop
Make/Brand of Assets: Lenovo
Status of Annual Maintenance Service Provider: Neither OEM nor ASP
Periodicity of Preventive Maintenance Services: Bi-Monthly
Onsite Service Engineers Requirement: NONE
Basic Maintenance of OS, Office Suite, Drivers Update and Patch update on client compute machines: Inclusive
Requirement of Technicians: Yes
Minimum Floor Price defined by Buyer: No

View PDF · p. 8

Item 7

Annual Maintenance Service - Desktops, Laptops And Peripherals - Work Station; Hp

Quantity14

Wage & allowance components

Number of months for technician: 12
Number of Resident engineers: 0
Number of technicians: 1

Specifications & requirements · 8

Type of Asset: Work station
Make/Brand of Assets: hp
Status of Annual Maintenance Service Provider: Neither OEM nor ASP
Periodicity of Preventive Maintenance Services: Bi-Monthly
Onsite Service Engineers Requirement: NONE
Basic Maintenance of OS, Office Suite, Drivers Update and Patch update on client compute machines: Inclusive
Requirement of Technicians: Yes
Minimum Floor Price defined by Buyer: No

View PDF · p. 9

Item 8

Annual Maintenance Service - Desktops, Laptops And Peripherals - Printer (Monochrome , Laser , Composite Cartridge ); Hp

Quantity6

Wage & allowance components

Number of months for technician: 12
Number of Resident engineers: 0
Number of technicians: 1

Specifications & requirements · 8

Type of Asset: Printer (Monochrome , Laser , Composite Cartridge )
Make/Brand of Assets: hp
Status of Annual Maintenance Service Provider: Neither OEM nor ASP
Periodicity of Preventive Maintenance Services: Bi-Monthly
Onsite Service Engineers Requirement: NONE
Basic Maintenance of OS, Office Suite, Drivers Update and Patch update on client compute machines: Inclusive
Requirement of Technicians: Yes
Minimum Floor Price defined by Buyer: No

View PDF · p. 10

Item 9

Annual Maintenance Service - Desktops, Laptops And Peripherals - Printer ( Ink Tank , Mono & Colour , Mid Range ); Canon

Quantity2

Wage & allowance components

Number of months for technician: 12
Number of Resident engineers: 0
Number of technicians: 1

Specifications & requirements · 8

Type of Asset: Printer ( Ink Tank , Mono & Colour , Mid Range )
Make/Brand of Assets: Canon
Status of Annual Maintenance Service Provider: Neither OEM nor ASP
Periodicity of Preventive Maintenance Services: Bi-Monthly
Onsite Service Engineers Requirement: NONE
Basic Maintenance of OS, Office Suite, Drivers Update and Patch update on client compute machines: Inclusive
Requirement of Technicians: Yes
Minimum Floor Price defined by Buyer: No

View PDF · p. 11

Item 10

Annual Maintenance Service - Desktops, Laptops And Peripherals - Printer ( Ink Tank , Mono & Colour , Mid Range ); Epson

Quantity3

Wage & allowance components

Number of months for technician: 12
Number of Resident engineers: 0
Number of technicians: 1

Specifications & requirements · 8

Type of Asset: Printer ( Ink Tank , Mono & Colour , Mid Range )
Make/Brand of Assets: Epson
Status of Annual Maintenance Service Provider: Neither OEM nor ASP
Periodicity of Preventive Maintenance Services: Bi-Monthly
Onsite Service Engineers Requirement: NONE
Basic Maintenance of OS, Office Suite, Drivers Update and Patch update on client compute machines: Inclusive
Requirement of Technicians: Yes
Minimum Floor Price defined by Buyer: No

View PDF · p. 12

Item 11

Annual Maintenance Service - Desktops, Laptops And Peripherals - Work Station; Other

Quantity10

Wage & allowance components

Number of months for technician: 12
Number of Resident engineers: 0
Number of technicians: 1

Specifications & requirements · 8

Type of Asset: Work station
Make/Brand of Assets: other
Status of Annual Maintenance Service Provider: Neither OEM nor ASP
Periodicity of Preventive Maintenance Services: Bi-Monthly
Onsite Service Engineers Requirement: NONE
Basic Maintenance of OS, Office Suite, Drivers Update and Patch update on client compute machines: Inclusive
Requirement of Technicians: Yes
Minimum Floor Price defined by Buyer: No

View PDF · p. 13

Tender documents

Bid files and supporting documents, linked directly from GeM.

Bid documentOpen
Full bid details and conditions

Policy & contract references

Documents you must submit

Experience Criteria
Bidder Turnover
Certificate (Requested in ATC)

Eligibility

Experience

3 years

Experience & turnover exemptions

Micro & small enterprises (MSE)

No exemption

Exemption conditions

View PDF · p. 1

Startups

No exemption

Exemption conditions

View PDF · p. 2

Exemptions depend on the evidence and conditions specified in the bid.

Preferences & relaxations

MSE purchase preference
EMD exemption

Check each criterion against the tender notice before you bid.

Commercial conditions

EMD: Not required
Performance guarantee: Not required
Offer validity: 30 days
Contract period: 1 Year(s)

Buyer requirements & conditions

Buyer-added conditions from the bid document.

Generic

View PDF · p. 14

OPTION CLAUSE 50% : The buyer can increase or decrease the contract quantity or contract duration up to 50 percent at the time of issue of the contract. However, once the contract is issued, the contract quantity or contract duration can only be increased up to 50 percent. Bidders are bound to accept the revised quantity or duration. For lumpsum-based service contracts, the buyer may increase the scope of work and contract value up to 50 percent with the consent of the service provider

Generic

View PDF · p. 14

Actual delivery (and Installation & Commissioning (if covered in scope of supply)) is to be done at following address EPFO Regional Office V K Complex Fort Road Kannur .

Generic

View PDF · p. 14

Bidder financial standing: The bidder should not be under liquidation, court receivership or similar proceedings, should not be bankrupt. Bidder to upload undertaking to this effect with bid.

Generic

View PDF · p. 14

Bidders shall quote only those products (Part of Service delivery) in the bid which are not obsolete in the market and has at least 2 years residual market life i.e. the offered product shall not be declared end-of- life by the OEM before this period.

Payment

View PDF · p. 15

PAYMENT OF SALARIES AND WAGES: Service Provider is required to pay Salaries / wages of contracted staff deployed at buyer location first i.e. on their own and then claim payment from Buyer alongwith all statutory documents like, PF, ESIC etc. as well as the bank statement of payment done to staff.

Certificates

View PDF · p. 15

Bidder's offer is liable to be rejected if they don't upload any of the certificates / documents sought in the Bid document, ATC and Corrigendum if any.

Buyer Added Bid Specific ATC

View PDF · p. 15

Buyer Added text based ATC clauses Must have a registered office in Kannur or Kasargod or Kozhikode District .

Service & Support

View PDF · p. 15

AVAILABILITY OF OFFICE OF SERVICE PROVIDER: An office of the Service Provider must be located in the state of Consignee. DOCUMENTARY EVIDENCE TO BE SUBMITTED.

Service & Support

View PDF · p. 15

Dedicated /toll Free Telephone No. for Service Support : BIDDER/OEM must have Dedicated/toll Free Telephone No. for Service Support.

Service & Support

View PDF · p. 15

Escalation Matrix For Service Support : Bidder/OEM must provide Escalation Matrix of Telephone Numbers for Service Support.

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