Annual Maintenance Service - Photocopier Machine - Photocopier Machines ( Monochrome , Laser , Separate Drum & Tonner, Mid Range); Sharp; OEM Authorised Service Provider

OPTION CLAUSE 25% : The buyer can increase or decrease the contract quantity or contract duration up to 25 percent at the time of issue of the contract. However, once the contract is issued, the contract quantity or contract duration can only be increased up to 25 percent. Bidders are bound to accept the revised quantity or duration. For lumpsum-based service contracts, the buyer may increase the scope of work and contract value up to 25 percent with the consent of the service provider

Manufacturer Authorization:Wherever Authorised Distributors/service providers are submitting the bid, Authorisation Form /Certificate with OEM/Original Service Provider details such as name, designation, address, e-mail Id and Phone No. required to be furnished along with the bid

Bidder financial standing: The bidder should not be under liquidation, court receivership or similar proceedings, should not be bankrupt. Bidder to upload undertaking to this effect with bid.

• 4.Purchase Preference (Centre) Purchase preference to Micro and Small Enterprises (MSEs): Purchase preference will be given to MSEs as defined in Public Procurement Policy for Micro and Small Enterprises (MSEs) Order, 2012 dated 23.03.2012 issued by Ministry of Micro, Small and Medium Enterprises and its subsequent Orders/Notifications issued by concerned Ministry. If the bidder wants to avail the Purchase preference, the bidder must be the manufacturer of the offered product in case of bid for supply of goods. Traders are excluded from the purview of Public Procurement Policy for Micro and Small Enterprises. In respect of bid for Services, the bidder must be the Service provider of the offered Service. Relevant documentary evidence in this regard shall be uploaded along with the bid in respect of the offered product or service. If L-1 is not an MSE and MSE Seller (s) has/have quoted price within L-1+ 15% of margin of purchase preference /price band defined in relevant policy, such Seller shall be given opportunity to match L-1 price and contract will be awarded for percentage of 100% of total value.

AVAILABILITY OF OFFICE OF SERVICE PROVIDER: An office of the Service Provider must be located in the state of Consignee. DOCUMENTARY EVIDENCE TO BE SUBMITTED.

Dedicated /toll Free Telephone No. for Service Support : BIDDER/OEM must have Dedicated/toll Free Telephone No. for Service Support.

Escalation Matrix For Service Support : Bidder/OEM must provide Escalation Matrix of Telephone Numbers for Service Support.

Bidder's offer is liable to be rejected if they don't upload any of the certificates / documents sought in the Bid document, ATC and Corrigendum if any.

• 9.Past Project Experience Proof for Past Experience and Project Experience clause: For fulfilling the experience criteria any one of the following documents may be considered as valid proof for meeting the experience criteria:a. Contract copy along with Invoice(s) with self-certification by the bidder that service/supplies against the invoices have been executed.b. Execution certificate by client with contract value.c. Any other document in support of contract execution like Third Party Inspection release note, etc.Proof for Past Experience and Project Experience clause: For fulfilling the experience criteria any one of the following documents may be considered as valid proof for meeting the experience criteria:a. Contract copy along with Invoice(s) with self-certification by the bidder that service/supplies against the invoices have been executed.b. Execution certificate by client with contract value.c. Any other document in support of contract execution like Third Party Inspection release note, etc.

Buyer uploaded ATC document Click here to view the file.

Buyer Added text based ATC clauses

• 1.The work under this contract covers Annual Maintenance Contract (AMC) for one year.
• 2.The contract will cover the all types of consumable Drum, Toner Cartridge, spares, cleaning blade, ro ller & labour required for efficient running of the machine except paper and electricity. The contractor wo uld ensure all parts being replaced are new and genuine and of the same brand name/quality.
• 3.Payments will be made on quarterly / half yearly basis after successful completion of service and sub mission of bills.
• 4.The quotationer may quote their rate on per copy basis in the bid.
• 5.The successful contractor is responsible for all the damage/repair being occurred during repair/main tenance period of the photocopier machine.
• 6.All the complaints should be attended to rectify faults within four hours from the time of the complai nts. In case the machine is required to be taken to the workshop for any major repair, the machine would be taken with permission got repaired and returned to the user in the department within 48 hours from the time of complaint.
• 7.Document to confirm the quotationer is currently an authorized service centre for sharp photocopier with duration indicated.
• 8.GST Registration details/copy.
• 9.Bidder functional service centre should be near consignee location. Documentary evidence should b e uploaded.
• 10.The department reserve the right to cancel the contract at any time without assigning any reasons. The service provider will not be entitled to claim any compensation against such termination. However, while terminating the contract, if any payment is due to the contractor for service already performed in ter ms of the contract, the same would be paid to it as per the contract terms. In case any dispute, the decisio n of the department shall be final.
• 11.The department reserves the right to obtain the service from other sources.
• 12.Bidder should upload bid compliance certificate agreed for all additional terms & conditions duly me ntioned bid number/
• 13.Bidder should upload valid MSE certificate. .