Annual Maintenance Service - Desktops, Laptops And Peripherals - Desktop PC; Exatron, Annual Maintenance Service - Desktops, Laptops And Peripherals - Desktop PC; Lenovo, Annual Maintenance Service…

OPTION CLAUSE 25% : The buyer can increase or decrease the contract quantity or contract duration up to 25 percent at the time of issue of the contract. However, once the contract is issued, the contract quantity or contract duration can only be increased up to 25 percent. Bidders are bound to accept the revised quantity or duration. For lumpsum-based service contracts, the buyer may increase the scope of work and contract value up to 25 percent with the consent of the service provider

Buyer Added text based ATC clauses REGIONAL CAPACITY BUILDING & KNOWLEDGE CENTRE, BENGALURU Sub: Comprehensive AMC for IT hardware/Peripherals for the Period fr om 1st Nov. 2026 to 31 st Mar 2028. --------------- The Regional Capacity Building & Knowledge Centre, Bengaluru proposes to ent rust Comprehensive Annual Maintenance Contract for IT hardware / Peripherals in this office and invites offers for the same from prospective bidders. The Make / Model of each item proposed to be under AMC are given in Annexur e “A”. The terms and conditions are mentioned in Annexure “B”. ANNEXURE-B Terms and Conditions: Buyer Added Bid Specific Terms and Conditions for AMC for the period from 1st Nov. 2026 to 31st Mar 2028.

• 1.Service providers having registered office and support personnel in Bengalur u, Karnataka may only apply and supporting documents regarding the office/bra nch details must be enclosed.
• 2.The Annual Maintenance Contract shall cover comprehensive maintenance of all the IT hardware/peripheral mentioned in Annexure-'A.
• 3.All parts of IT hardware and all types of printers (excluding consumables like ribbons and toner cartridges) shall be covered under the Annual Maintenance C ontract.
• 4.All the prices quoted by the vendor shall be in Indian Rupees and not be subj ect to any price escalation for One year 5 months (516 days) during the period of AMC and further one year if extended by both the parties. The prices quoted should be inclusive of all Central/ State Government taxes, cess etc.
• 5.Decision of THIS OFFICE in respect of evaluation of bids and/or award of contr act will be final, and THIS OFFICE reserves the right to accept or reject any quot ation or alter the terms and conditions without assigning any reason.
• 6.THIS OFFICE reserves the right to discontinue the Annual Maintenance contra ct for maintenance of scheduled equipment's at one month’s notice.
• 7.In case of scheduled equipment being shifted to any other location, this offic e maintenance shall continue to be applicable. The scheduled equipment will be relocated within Bangalore to other premises or residences.
• 8.The Buyer reserves the right to add or delete any equipment from the mainte nance agreement (Annexure A). The maintenance cost of such equipment shall be added to or deducted from the contract amount on a pro-rata basis.
• 9.The buyer reserves the right to stop payment if he is not satisfied with the se rvices rendered by the AMC Service provider.
• 10.If for any reason, there is reduction in the items to be serviced, the Buyer h as the right to reduce the contract amount on pro rata basis.
• 11.Maintenance charges are payable Quarterly after completion of satisfactory service.
• 12.Service providers shall carry out quarterly scheduled preventive maintenan ce. Payment would be released on satisfactory completion of service. Item Parts covered under AMC Parts not covered unde r AMC Desktop /All i n One Compu ters Mother Board, SMPS, RAM, SSD/ HDD greater than or equal to 51 2 GB, Keyboard, Mouse, Etherne t cards, light unit, AGP/sound Ca rds, Monitor. Physical damage and any kind of burns are not cover ed. Printers Logic cards, Motors, Platen, Cont rol panel switches, Power supply, Interface Cable, Format Cards, and Heads, Fuser Assemb ly for all Laser printers except 5 000 and above series of printers Ribbons, Magnetic tapes, Diskettes, Computer statio nery, print bands, toners, cartridges, user plastic bre akable parts, any kind of b urns. Networking Diagnosing network related prob lems will be provided` Cable, casing, I/O Port, Pat ch card, Connectors & Lab or related to networking Laptops S S D greater than or equal to 512 GB, and above, DVD writers , Ram, Motherboard, Processor, Keypad Physical Damages, any kin d of burns, Adaptor and Ba ttery not covered.
• 13.Unscheduled/on call corrective and remedial maintenance services shall be carried out to set right the malfunctions of the systems as and when they arise. This includes replacement of unserviceable parts. The replacement parts will be new parts equivalent in performance as the original parts.
• 14.Service providers should ensure 100% uptime for Computer Systems, perip herals and printers.
• 15.Maintenance services shall be rendered only during normal working hours o f the Customer (9.00 am to 5.30 pm on all working Days) and on Saturdays /Sundays or Holidays, if any urgent requirement arises.
• 16.For unscheduled call service beyond the normal working hours as mentione d above, no extra charges will be levied by the Vendor.
• 17.Whether a defective item or component is to be replaced or repaired shall b e at the sole discretion of the Vendor. In case of replacement of a part, the defe ctive part removed from the system will become property of the Vendor.
• 18.In respect of all the prices quoted for AMC of IT hardware/Peripherals & othe r accessories, terms and conditions proposed by the vendor shall be valid for a minimum period of 20 months from the date of closing of the bids.
• 19.In case within the contract period, for any reason, the systems under maint enance are disposed of by this office, the contract amount for that system shall be repaid by the vendor, or deducted from the amount payable by THIS OFFICE, on a pro-rata basis.
• 20.In case of any upgradation of the system during the proposed maintenance period, the maintenance shall also cover the upgraded system for the said contr act period without any extra cost.
• 21.The preventive maintenance should be completed during the First week of every Month.
• 22.In case of a major breakdown or occurrence of any major obstacle in the fun ctioning of the scheduled equipment, the vendor shall ensure that the same is r epaired within 24 hours. In case of failure to repair the same within the stipulated time the vendor shall provide equivalent standby equipment in terms of configuration, without any additional charges.
• 23.The service provider should not divulge any person including his other divisi ons, subsidiaries or groups, any information obtained by him about this office d uring his execution of work and should treat such information as professional co mmunication with confidentiality.
• 24.The service provider shall be liable for any loss or damage to the scheduled equipment caused due to negligence of the vendor during the contract period. The vendor shall make good the loss or damage to the scheduled equipment ca used due to negligence.
• 25.The service provider shall arrange to transport equipment and hardware at his own cost and responsibility in case the same is sent for repairs at their servi ce center outside this office premises.
• 26.There shall be no items of spares which are not covered for replacement un der the contract.
• 27.Both the parties can renew the agreement on the same rate, terms and con ditions after expiry of the present contract for a further of 1 year.
• 28.Prospective bidders may check/inspect the computers/peripherals in the offi ce premises at any time during office hours (9.00 AM to 5.30 PM from Monday t o Friday during the period of Bid.
• 29.All complaints need to be solved as soon as possible not later than 3 days.
• 30.The Vendor shall not revise the annual maintenance charges at any time du ring the period of the agreement. .

Buyer uploaded ATC document Click here to view the file.